I placed an order for a fruit bowl which was described as being 'ceramic'. When it arrived it was cheap plastic. I wanted to return it and contacted them to get the details as there was no return form... See more
Company replied
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See what reviewers are saying
Don’t buy anything from this company. No delivery date given, haven’t been received by the courier. You email them and they don’t reply. Who knows when my purchase may turn up. Been a week and nothing... See more
Company replied
I initially gave this company 1 star & said it seemed a scam as I had not received my item, I was to quick to judge, instead of waiting as stated in their delivery info, I have received my item toda... See more
I placed an expensive order, its been 20 days i'm still yet to receive any shipping updates or any information about where my order is. If i had read the reviews prior, i definitely wouldn't have... See more
Company replied
2.2
Poor
22 reviews
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Looks like an utter scam
Advertised shipping times are a work of fiction and non-existent customer service. Despite using the contact email advertised on the site, I've heard nothing from them and yet I keep being sent no reply "shipping update" emails saying everything is progressing but without any details, tracking or commitments.
I very clearly cancelled this contract due to their false advertising and I am yet to get the courtesy of a response.
I wish I'd come to TrustPilot first. This looks like an utter scam.
March 21, 2026
Unprompted review
Don’t buy anything from this company
Don’t buy anything from this company. No delivery date given, haven’t been received by the courier. You email them and they don’t reply. Who knows when my purchase may turn up. Been a week and nothing so far. Was a present for a friend but I’ve had to order from another company who delivered the next day🙂
March 30, 2026
Unprompted review
Reply from Kitchendreams
We’re really sorry to hear that you feel this way — that’s not the experience we want any of our customers to have.
We do want to clarify that we always respond to emails within 24 hours. It’s possible that your message may not have reached us, so we kindly ask you to double-check that it was sent to the correct email address: support@kitchendreams.uk
. We’re here to help and will gladly assist you as soon as we receive your message.
We are also very transparent about our delivery times. Our shipping timeframe of 7–14 business days is clearly stated on our website and in our shipping policy before purchase. Since it has only been about a week, your order is still within the expected delivery window.
We completely understand how frustrating it can be when an order is intended as a gift, and we truly appreciate your patience. Please reach out to us directly so we can provide you with a proper update and make this right for you.
I WANTED TO RETURN MY PURCHASE AND THEY NEVER REPLIED
I placed an order for a fruit bowl which was described as being 'ceramic'. When it arrived it was cheap plastic. I wanted to return it and contacted them to get the details as there was no return form and label in the package. In spite of chasing them repeatedly on the 19th and 20th of March, addressing my request to their support email listed on their website, referencing my order number, asking for all documentation including any customs forms required as their website stated that all returns were going to Sweden at the customer expenses and stressing that it was urgent as they only gave 14 days to return an item, I never heard from them. Until I wrote this review!! DO NOT BUY FROM THEM.
March 20, 2026
Unprompted review
Reply from Kitchendreams
Hi,
We’re sorry to hear about your experience, however we would like to clarify that we have not received any emails regarding this matter. Because of this, we believe there may have been an issue with the message delivery.
We kindly ask you to contact us again at support@kitchendreams.uk
, and we will of course assist you promptly with your return and resolve the situation.
We take all customer concerns seriously and are always here to help.
Kind regards,
KitchenDreams Support
The package arrived very late and is…
The package arrived very late and is Chinese drop shopped. When the package arrived the tea pot packaging was completely destroyed and I wasn't able to gift as I wanted to. The thermos was cracked and cheaply made. Avoid at all costs
March 16, 2026
Unprompted review
Reply from Kitchendreams
Hi,
We’re truly sorry to hear about your experience this is absolutely not the standard we aim to deliver.
Regarding the damaged items and packaging, we completely understand your frustration, especially when the product was intended as a gift. This is something we take seriously, and we would really like the opportunity to make this right for you. Please contact us at support@kitchendreams.uk
with your order details and, if possible, images of the issue, and our support team will assist you with a proper resolution.
In terms of delivery time, we clearly communicate our shipping timelines on our website, but we understand that delays can still be disappointing. We are continuously working to improve both delivery speed and overall product experience.
We genuinely appreciate your feedback, as it helps us improve, and we hope to resolve this for you as quickly as possible.
I ordered an alarm clock on 19th…
I ordered an alarm clock on 19th February and its now 12 March and still not received. I had to download an app called shop to track item. Once downloaded, it still says the item is in China on 12th March. What a joke! You think your buying from UK and being decived. Also, Temu items arrive much quicker than this. I have never known such bad service!!! Not even 1 star for this site!!!!
March 12, 2026
Unprompted review
Reply from Kitchendreams
We’re very sorry to hear about your experience and we completely understand your frustration.
During February we had clearly stated at the top of our website that delivery times could be longer than usual due to temporary understaffing at the warehouse. Unfortunately this affected some orders, and we sincerely apologise that your order has been impacted.
We would really like to help you with an update on your order. Please contact our support team at support@kitchendreams.uk
and include your order number, and we will check the status for you right away.
Kind regards,
KitchenDreams Support
Poor quality items
Poor quality items, misleading descriptions of free item, which arrived broken and dreadful customer care, avoid like the plague
January 5, 2026
Unprompted review
Reply from Kitchendreams
We’re very sorry to hear about your experience. This is certainly not the standard we aim to provide for our customers.
If an item has arrived damaged, we absolutely want to resolve that for you. Please contact our support team at support@kitchendreams.uk
with your order details and we will make sure the issue is taken care of.
We would also appreciate if you could explain what went wrong with the customer care experience, as this helps us review and improve our service.
Kind regards,
KitchenDreams
Great service
February 25, 2026
Unprompted review
Missing Order. Don't Trust
I placed an expensive order, its been 20 days i'm still yet to receive any shipping updates or any information about where my order is.
If i had read the reviews prior, i definitely wouldn't have placed an order with them.
February 4, 2026
Unprompted review
Reply from Kitchendreams
Thank you for your feedback.
We’re genuinely sorry to hear about your experience and understand how frustrating it can feel when an order takes longer than expected, especially when it’s a higher-value purchase.
We want to clarify that we have been transparent about extended delivery times during February. There is a clear notice displayed at the top of our website explaining that delivery times may be longer than usual during this period.
That said, your experience still matters to us, and we absolutely want to help resolve this. Please contact us directly at Support@kitchendreams.uk
with your order details, and we will look into this for you as a priority and provide a proper update.
We’re here to help and would really appreciate the opportunity to assist you further.
Ordered a knife on 6th January and it…
Ordered a knife on 6th January and it has still not arrived. I paid for quicmer delivery. I emailed yesterday but have had no response!
January 6, 2026
Unprompted review
Reply from Kitchendreams
Thank you for your review.
We’re very sorry to hear about your experience and completely understand your frustration.
We have had a delivery disclaimer displayed at the top of our website during this period, informing customers that delivery times may be longer than usual due to high order volumes. That said, we understand that this does not make the wait any less frustrating, especially when quicker delivery was selected.
We would also like to clarify that we respond to all emails within 24 hours, Monday to Friday. If you have not yet received a reply, it may be due to messages sent outside business hours or a technical delay but we are actively answering all customer enquiries.
Please contact us directly at Support@kitchendreams.uk
with your order details, and we will prioritise your case and provide a clear update.
We genuinely appreciate the opportunity to resolve this for you.
Not delivered and complications getting a full refund
I ordered some knives and utensils before Christmas. They never arrived and I received no updates to explain why. I emailed them earlier this week and have just received a refund notice email (40 days since I placed the order) for less than 25% of the total cost of the order! I messaged them a few more times and left a negative Trustpilot review and finally they provided a full refund.
January 28, 2026
Unprompted review
Reply from Kitchendreams
We’re truly sorry to read about your experience this is absolutely not the standard we aim to deliver.
First, we want to make it very clear that KitchenDreams is a legitimate business, not a scam operation. We fulfill thousands of orders and always work to resolve issues when they occur. In your case, something has clearly gone wrong, and we sincerely apologize for the frustration and lack of communication.
Recently, we experienced technical issues with our email system, which unfortunately caused some customer messages and order updates to be delayed or not received on our side. This may explain why you didn’t get timely responses or tracking updates, but we fully understand that this does not make the situation any less upsetting for you.
Please contact us directly at support@kitchendreams.uk
with your order number so we can urgently investigate and make this right whether that means a replacement, a full refund, or another solution you’re happy with.
BOYCOTT THEM.
The knife I ordered took a very long time to arrive. It is advertised as being an ideal kitchen knife. A high quality very sharp knife. This knife is made in China. various versions are available from various sources. It came in a very cheap low quality leather sheath. It is well put together with a wooden handle. The blade is of a reasonable quality but mine arrived blunt by any standard. The part of blade that is supposed to be forged dark is painted with black paint. It sharpens quite well providing you have the means and knowledge to be able to this. Advertising that claims this to have a long lasting sharp edge is false.
I see that their website has an invalid web address. Put them out of business. DONT BUY ANYTHING FROM THEM.
Your reply makes excuses for a poorly finished product which is typical judging by your poor reviews.
January 20, 2026
Unprompted review
Reply from Kitchendreams
Hello,
We’re genuinely sorry to hear that you’re unhappy with your experience. That said, we do find it concerning that you chose to post a boycott message rather than contacting us directly first.
In the real world, no business, product, or delivery process is ever 100% perfect. That does not mean issues cannot be resolved it means communication is required. We handle thousands of orders, and when something isn’t right, we always work with the customer to find a fair solution.
Regarding your claims:
All product origins are clearly stated and compliant with regulations.
Sharpness can vary due to transport and handling, which is why the knife is designed to be sharpened like any professional kitchen knife.
If your item arrived blunt or not as expected, that is exactly the type of issue we resolve through support.
If what you are saying is accurate, we are absolutely open to reviewing your order and offering a solution. However, this requires that you contact us directly so we can actually help.
Please reach out to us at support@kitchendreams.uk
with your order number and details, and we will look into this properly.
We are here to resolve issues not ignore them — but that can only happen if you give us the opportunity to do so.
KitchenDreams Support Team
Apologies
I initially gave this company 1 star & said it seemed a scam as I had not received my item, I was to quick to judge, instead of waiting as stated in their delivery info, I have received my item today & am very please with it,so full apologies for my previous remarks,
Many thanks
January 6, 2026
Unprompted review
disgusting and scam company bought a…
disgusting and scam company bought a cleaver for xmas on 12th december never turned up like many customers
December 25, 2025
Unprompted review
Reply from Kitchendreams
Thank you for taking the time to leave a review.
We’re sorry to hear that you feel this way.
After reviewing this order, we can confirm that it was delivered. We understand how disappointing it can be if expectations are not met, especially around the holiday period.
Our delivery timeframes of 7–14 business days are clearly stated in our Shipping Policy prior to purchase. We always recommend reviewing this information so delivery expectations are clear before ordering.
We regret that we were not contacted directly before this review was posted, as we are always happy to investigate and resolve any concerns through our customer support. If you would like us to look further into this or need assistance, we remain available to help.
Bought an item on the 14th of December…
Bought an item on the 14th of December and still no confirmation or any idea when it’s arriving. No communication at all, not great at all, this was meant to be part of a Christmas present. Not happy to say the least. It’s the 24th now and still no communication.
December 14, 2025
Unprompted review
Reply from Kitchendreams
Thank you for your review.
We understand the frustration, especially when an order is intended as a Christmas gift.
After reviewing the order, we can confirm that it was delivered on 29 December. This falls within our clearly stated delivery timeframe of 7–14 business days, meaning the delivery was completed after 11 business days.
Our shipping timeframes are outlined in our Shipping Policy prior to purchase so expectations are set in advance. While we appreciate that waiting can be disappointing, the order was delivered within the communicated timeframe.
Ordered Nordic Design wall clock
Ordered Nordic Design wall clock. It took three weeks to arrive ( from China!). The clock does not sit flush against the wall because the plastic casing housing the clock mechanism sticks out further than the back of the clock. The ‘wooden’ surround looks nothing like wood but is a dull gold colour. The numbers on the clock face are set so far back that you can only see them all if you stand square on to the clock. Very disappointed - would send it back but you have to pay postage to Sweden. Will probably give it to a charity shop.
They have not printed my unfavourable one star review of the clock on their website!
December 21, 2025
Unprompted review
Placed an order on December 12th when…
Placed an order on December 12th when ordering never mentioned was coming from china!! Still no movement on Chinese carrier...Do Not use this company very misleading!!
December 21, 2025
Unprompted review
Reply from Kitchendreams
Thank you for your feedback.
We’re sorry to hear that this has caused frustration.
Our delivery timeframes and shipping information are clearly outlined in our Shipping Policy prior to purchase, including that orders may be fulfilled via international logistics depending on availability. This allows us to offer a wider range of products while keeping pricing competitive.
A lack of movement on tracking can occasionally occur during international transit and does not indicate that an order is lost or not progressing.
Very good!
I am very happy with my delivery. I do not agree with the other reviews. I have a good expercience with kitchendreams!
December 12, 2025
Unprompted review
Ordered a hexclad pan and was sent a…
Ordered a hexclad pan and was sent a cheap chinese copy.
No response from their sales department and am now going to the bank to request a chargeback.
This is a cheap chinese junk company selling stuff at x5 the price for the same thing on Temu.
AVOID
December 16, 2025
Unprompted review
From my first interaction to the the…
From my first interaction to the the last Kitchendreams has put my needs as a customer first. This is seriously lacking in today's day and age and I for one really appreciated their help and support.
Genuine, honest and integrity in all of their actions. Thank you
December 16, 2025
Unprompted review
Order not delivered
Order not delivered. No response from the seller. Customer service appears non-existent……. DREADFUL CUSTOMER SERVICE AND ITEMS PAID FOR NOT DELIVERED.
Further to the response to this review:
Order: #1654
Email provided for customer support is CORRECT. I will forward the entire conversation once again for reference.
The responses via email were unhelpful - initially saying that tracking showed ‘successfully delivered’ without any additional support, followed by a request to refer to the courier and to contact again for further support, if I needed ‘ any details from our side to assist with the investigation’. The item was from China…. not sure YunExpress who provided tracking have effective UK customer support!
After replying on the thread with the correct email I stated: ‘ Tracking shows delivered but this item has not been received.’ to which I had no further response!
As stated in my review - dreadful customer service…..
UPDATE: Despite contacting customer services as requested in response to this review and providing all details and previous correspondence…… 10 days later - NO RESPONSE.
As such, I stand by my review.
November 7, 2025
Unprompted review
Reply from Kitchendreams
Thank you for your review.
We’re sorry to hear that this has been your impression.
We would like to clarify that we have not received any email from you. It’s possible the message may have been sent to an incorrect address or did not reach us successfully. Our official customer support email is support@kitchendreams.uk, and this is the fastest way to reach our team.
We take customer service seriously and respond to all enquiries received through our support channels. We kindly ask you to contact us directly with your order number so we can look into this matter and assist you as soon as possible.
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