Great set of tongs, especially with the locking ring instead of the pull out mechanism. Lovely price and brilliant customer service where I made an error and it was very quickly sorted out. Highly rec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything arrived quickly and it was all as expected with no problems Would definitely recommend and is cheaper than Nesbits
Purchased the Rustico dinner and side plates. They are excellent quality and I am very happy with them. There was a slight issue with the dispatch/delivery but after making contact this was sorted qui... See more
Prompt delivery and courteous personnel. Boxed unit had to be unpacked in the hallway as box would not fit through the basement doorway.
Company details
Written by the company
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Contact info
Darenth Road, N16, London, United Kingdom
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4.1
Great
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
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The order was never delivered!
The order was never delivered.
I sent an email, but I don't get a response.
October 5, 2025
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Good quality fast delivery.
The goods were of very good quality & arrived very promptly. Thank you!
October 6, 2025
Good communication and quick delivery
Good communication and quick delivery. Customer service very helpful and professional. Thanks
September 30, 2025
Reply from Kitchway
Hi Zahid,
Thank you for your 5-star review; it is greatly appreciated, communication and fast delivery is what we aim for,
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
You let yourselves down - Actually being able to speak to a human…
Actually being able to speak to a human person was excellent- he was very helpful and able to assist me in ordering because I’m technically challenged, mild school. We arranged for the item to be unpacked and moved into place as my husband and I are pensioners. Unfortunately, the people delivering did not honour this arrangement, and advised my husband that they only deliver items. It was very disappointing. Hence the lower star score.
September 29, 2025
Ordering was easy. Happy customer
Ordering was easy.I’m very pleased with the quality and the price of the items. Delivery was very fast too
September 25, 2025
Unprompted review
Reply from Kitchway
Hi,
Thank you for your 5-star review; it is greatly appreciated. I am pleased to hear that you are satisfied with the price and that the fast delivery of the items is what we aim for.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
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Excellent set of tongs
Great set of tongs, especially with the locking ring instead of the pull out mechanism. Lovely price and brilliant customer service where I made an error and it was very quickly sorted out. Highly recommend.
September 25, 2025
Reply from Kitchway
Hi Jan,
Thank you for your 5-star review; glad to hear that about the tongs. We're pleased that we met your expectations.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Fast en good communication for my…
Fast en good communication for my package to Belgium
September 17, 2025
Reply from Kitchway
Hi Van,
Thank you for your 5-star review; it is greatly appreciated, I'm happy to hear that your order arrvied fast.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Great service prompt delivery
September 13, 2025
Unprompted review
Reply from Kitchway
Hi Shyam,
Thank you for your 5-star review; it is greatly appreciated.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Excellent fast delivery and really…
Excellent fast delivery and really useful items (insulated soup cups) - highly recommended company
September 24, 2025
Unprompted review
Reply from Kitchway
Hi Marie,
Thank you for your 5-star review; it is greatly appreciated, happy to hear that you happy with the insulated soup cups.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
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Quality service
Quality products and service. Quick delivery and communication, i'd highly recommended and I'll definitely be using them again!
July 16, 2025
Unprompted review
Few bits for my Pizza Shop
Bought a few bits for my pizza shop. Contacted them for advice on sizes in advance of purchase. Order, ship time and packaging were spot on!
August 20, 2025
I ordered the Quarter Size Sheet Pan…
I ordered the Quarter Size Sheet Pan Cover to go with the Aluminum Quarter Size Sheet Pans, assuming they would be a perfect fit as they are both "Quarter Size." Unfortunately, the cover is a poor fit for the pan. The sizing is incorrect, making the pan cover unusable for the purpose it was purchased for.
I have attempted to contact customer service for a return and have not yet received a reply. This has been a frustrating experience.
August 3, 2025
Reply from Kitchway
Hi Khnsa,
Thank you for taking the time to leave a review. I am sorry to hear that the cover has not fitted the Pan. In the email we received from you, you did not mention anything about the cover not fitting the Pan, which is a shame, as that would help us speed up your return.
I can see that Joe responded to your email this morning, before you left this review. If you haven't seen the email, I suggest you check your junk folder.
We have sent you the return label.
I look forward to hearing from you,
Kind regards,
A
we are not happy the time i have one…
we are not happy the time i have one order nearly 7 days
August 4, 2025
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The return policy its very bad… you…
The return policy its very bad… you will get back almost anything and also customers service they will not answer to the emails
August 3, 2025
Reply from Kitchway
Hi Maria,
Thank you for taking the time to leave a review. To offer the lowest prices possible, we need to apply a restocking fee, and the customer must pay for return shipping when the item is unwanted for no specific reason.
I see that Joe responded to your email on the 6th, explaining the same, so I am unsure why you say we have not responded to your emails.
If there is anything I can assist you with, please contact us at cs@kitchway.co.uk.
Kind regards,
A
Order placed on 13th of July is still…
Order placed on 13th of July is still not delivered to EU country after 15 days.
July 21, 2025
Reply from Kitchway
Hi Adam,
Thanks for taking the time to leave a review. If you look at the tracking, you will see that your order is on its way.
Sometimes shipping to Poland can take longer than expected, and I apologise for that.
If there is anything else I can help with, please get in touch. I can see that Joe has been in contact with you.
Kind regards,
Anna C.
Great customer service
Great customer service. Easy ordering process. Will comment on the quality of items after receiving them.
July 5, 2025
Unprompted review
My order was placed 6 months ago
My order was placed 6 months ago. And now it's supposed to be coming in. My inquiries have not been answered. Terrible, horrible and disgraceful service.
June 18, 2025
Reply from Kitchway
Hi Janne,
Thanks for taking the time to leave a review.
I apologise for the delay. As advised when the order was placed, the Pizza Tray Stands were on backorder, which caused the delay.
I can see that we kept you informed along the way. Unfortunately, the delay was out of our hands, for which we apologise. We're glad that these are already with you.
Please get in touch next time before you order, and we will make up for this.
Kind regards,
Anna C.
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Reply from Kitchway
HI Okan,
Thank you for your 5-star review; it is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to let us know.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Great products and service
Good communication, order arrived faster than expected. The glasses look and feel great.
June 4, 2025
Reply from Kitchway
HI Gyozo,
Thanks for your 5-star review, it is very much appreciated. We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Willingness to supply a small order to…
Willingness to supply a small order to cover breakage
May 12, 2025
Reply from Kitchway
Thank you, Colin. We look forward to serving you again.
Kind regards,
A
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