KITH Reviews 491

This place has the worst online customer service reps I've ever dealt with. I returned a pair of shoes that were damaged and received a gift card on January 10th of 2025. When I try to go and use it, to no surprise it does not work. I try and contact their support which is a task of its own after waiting a day they finally respond asking for my email, which is crazy because I provided in my messages detailing my problem. After that all the person said was there's no gift card registered to that email. First I am a loyalty member. I provided pictures of the gift card they sent through the email, I have all the proof of the return, yet these people are still not helping me. What's even more frustrating is that you can message them multiple times and they might message you back or not. Or you could wait a day or two for a one word reply, which won't even help you out. As of now I'm out the money I originally spent on the shoes I purchased from Kith. I'm so pissed. At Kith, even more at their horrible online customer service if this is all a company this reputable can do when it comes to customer service that's just sad..
UPDATE: 1/30/2025
KITH contacted me and said that the gift card i was issued was not valid and that the funds used for my purchase would be sent back to the card on file. As of today I have not received my funds but I will update my review when it comes through.

Every second order is not available 🥲
Never seen any online shop with this bad management

Order #20000258380 - Inventory Unavailable

This was the worst online shopping experience I’ve ever had. I tried to place an order for four times, and all four times, the order was canceled without any explanations. Even when I followed the customer service instructions and used different payment methods, it didn’t work. It was a complete waste of time.

Quick and efficient responses.
It was a pleasure dealing with Kith’s customer service.

I bought a Stone Island jacket on the website - they didn't send it to me, they don't answer my emails, they don't return the money for the jacket :( It's been 15 days already :( Be careful! Don't buy from this website if you don't want problems!

As a customer of Kith, I was initially frustrated by a pricing issue caused by website redirection. However, their customer service team, particularly Sandra, went above and beyond to resolve the matter. They solved the issue in a very good way, which showed their dedication to customer satisfaction. For sure, I will continue to be a loyal customer and recommend Kith for their excellent style and willingness to address concerns promptly.”

Ordered a Stone Island jacket received a t-shirt 🙈

Kith is a scam website. Luckily I paid by credit card so should be able to claim a refund.

Kith want me to return the t-shirt so they can investigate how a Stone Island jacket got swapped for a rubbish t-shirt 😂

Kith has always provided me with amazing customer service. They answered my question and help me with my exchange. Thank you very much, Kith ! I will continue shopping here.

Here’s a scathing Yelp review you can post:

If I could give 0 stars, I would.

My experience with Kith has been nothing short of a nightmare. I ordered a pair of shoes, and not only did they send the WRONG shoes once, but they managed to send the WRONG pair AGAIN when they tried to “fix” their mistake. How does this even happen twice?

To make matters worse, their customer service is a complete joke. They won’t let you speak to a representative, leaving you stuck in an endless loop of frustration with no real help. The lack of professionalism and accountability is astounding.

I’ve never experienced such incompetence from a company that claims to be high-end. Save yourself the headache and shop elsewhere. Kith clearly doesn’t care about their customers or providing even the most basic level of service.

Avoid at all costs!

This review highlights your frustration and warns others about their poor service. Let me know if you’d like to modify it further!

Great products. Customer service was very helpful but I had into explain the situation a more detailed way and spent more time getting her to understand. Other than that she was able to help and fix my problem, although I still didn’t receive the extra purchase on my Kith treats loyalty achievement, she was able to help me gain the points.

The sale representative was very helpful on checking the item inventory in the store for me, and she makes the purchase process very smooth and easy to process even I don’t live near in New York.

I ordered 2 tops as Christmas presents but need to return 1. I am getting an "unexpected error" when I try to create a standard return lablel. I have spent 2 days asking for help from customer service but this has not yet been resolved so I can not return my item and time is running out. It seems I can create an express return label which costs 41 euro for 1 top ( already paid 23 euro to ship in the 1st place! )

Ordered a mens shirt size xl. Received a medium sized shirt that had a xl tag pinned to garment while the sowed 8n tag was marked medium. Contacted customer service for a simple exchange amd was subjected to run around, unresponsiveness, i was requirrd to submit photos of garment and when i complied, 5hey stopprd communicating with me. Would never recommend doing business with them

I bought one of the crew neck sweatshirts for my son. He wore it once and got a small stain on the shirt. I put a small dab of dish detergent on it (as I do with all clothes with food stains). It took the color out of the shirt! Very poor quality clothing. Don't waste your money.

I am extremely disappointed with my experience with Kith. I encountered an issue with a refund, and despite multiple attempts to resolve the matter, their customer service has been unresponsive and unhelpful.

I provided all the necessary information and even reached out to my bank to confirm that the problem lies on Kith's side. However, they continue to delay the resolution, showing a complete lack of responsibility and concern for their customers.

This has been an incredibly frustrating process, and I would caution others about shopping with Kith. A brand of this size should prioritize customer satisfaction and ensure issues are addressed promptly. Unfortunately, my experience has shown otherwise.

Anyone saying this company is fake is fake themselves or don’t want people to know about a Great company!!! I won a raffle on there app for the Travis Scott’s and at first I didn’t believe I actually won and thought it had to be a scam!!!

Why Kith has such a low rating? This is my fav fashion brand! Both the design and the quality is way beyond avg. It deserve a 5-star rating!

HELLO I'M CONTACTING YOU AGAIN REGARDING ORDER #20000248548 WHICH SAYS IT WAS DELIVERED SO I HAVE NEVER RECEIVED IT TO THIS DAY!
A CLAIM INVESTIGATION HAS BEEN OPENED I JUST HAD CHRONOPOST ON THE PHONE WHO EXPLAINED TO ME THAT TO THIS DAY THEY HAVE NOT HAD ANY FEEDBACK REGARDING MY PACKAGE 05308816209719 WHICH I REPEAT I HAVE NOT RECEIVED THAT I HAVE NEVER BEEN DELIVERED TO THIS DAY!
CHRONOPOST TOLD ME THAT YOU NEED TO CONTACT THEM AS SOON AS POSSIBLE BECAUSE ME AS A RECIPIENT THEY CANNOT DEAL WITH ME, THAT YOU NEED TO CONTACT THEM SO THAT THEY GET IN TOUCH WITH THE SENDER

I was given the wrong order number to keep track initially but customer's service gave a prompt and detailed reply afterwards which I would purchase again because of its delivery and products aesthetics

Very quick response and very accommodating customer service.