False advertising
False advertising, not sure how it’s legal. They used AI in their ad to make their cat toy actually look like a flying bird, but it just slowly moves its wings on the ground or on a string hahahah
October 16, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.6
Poor
4 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Advertisement
Not as advertised, made cheap, and no response to contact.
Didn't realize product would ship from China. When I finally received it, I thought I had purchased three toys with a battery, but the extra two birds were the usual cheap stuffed cat toy.
Anyway, it wouldn't fully charge when I plugged it in. The red light would just shut off instead of changing to green, and I couldn't get it to work on a partial charge. I tried taking it apart and it did start to chirp & flap, but the on-off switch (very tiny) didn't seem to have any control of it. I gave up trying to get it to work and contacted the company three times (by replying to the original order email and the form on the website) trying to get a response. It's been a week and I've had no response. I guess I just learned a $36 lesson. I shouldn't have believed the guarantee on the website.
October 26, 2026
Unprompted review
Totally misleading ad and rubbish toy
The ad showed the large bird flying on its own. it doesn't, it just flaps and squeaks on the floor! the buy 1 get 1 free is wrong as it includes 2 small hanging toys.
Absolute rubbish for £30.
I have emailed and sent a contact form per the refunds instructions but have been totally ignored.
October 27, 2026
Unprompted review
Kitty Collective “Wingmate” Interactive does not fly as advertised
What a terrible disappointment & frustrating experience.
The advertising for Wingmates Flying Bird is a total misrepresentation. These birds, which when received, are not the same as advertised. The color isn’t even close.
These birds have to hang from a cord to fly. The larger bird - which you can buy from Amazon for $18Cdn + HST, flaps, the other 2 birds received do not.
None of them fly even though the advertising shows someone sitting with a hand control - it’s not true.
A terrible rip off. I’ve reported to Mastercard & written to Kitty Collective as a not happy customer at all.
Stay away from this company. I wouldn't trust them. Why do vendors try to misrepresent & fool you to make money? They would make more money with honesty & good quality products. Vendors like this give online shopping a bad name.
October 18, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.