Kivo Therapy Reviews 32

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I came across the product did the research read the information provided then placed my order. Next I was provided updates on where my purchase was and when I could expect it traveling right across Ca... See more

Company replied

Rated 5 out of 5 stars

We love all our Kivo products! From our infrared panel to the face mask, all of our purchases have gone above and beyond our expectations. The customer service experience was seamless. Kivo makes the... See more

Rated 5 out of 5 stars

Love the care and attention from the team at myKivo. Ensuring that the product is a perfect fit for your needs. Direct support via email. A down-to-earth, personable company. Shop and support local bu... See more

Rated 5 out of 5 stars

Great quality product. Easy to see it’s very well-made, no chemical off gassing smell. Customer service is super. Thanks Kivo! I’ll be investing in a larger panel in the future. Once I have some time... See more

Company details

  1. Health and Beauty Shop
  2. Physiotherapy Equipment Supplier
  3. Wellness Program

Written by the company

The best Near-Infrared, Yellow, Blue, & Red Light Therapy masks, panels, machines, and devices that can help with anti-aging pain, healing, skin issues, combating acne, overall wellness & health - for home or professional use. Retail, clinical, and wholesale sale of Red and NIR LED masks & panels. Up to 5 year warranty - from Kivo


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

I came across the product did the…

I came across the product did the research read the information provided then placed my order. Next I was provided updates on where my purchase was and when I could expect it traveling right across Canada. It arrived on schedule with easy to understand directions. I’ve been using it now for a week and look forward to results.

April 23, 2026
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Reply from Kivo Therapy

That's very kind thank you Walter! We're always here to help, and look forward to hearing from you in a few weeks to see how you're feeling!

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Rated 5 out of 5 stars

Excellent customer service

Really great customer service. Feels like they really care about their customers. Much appreciated.

April 19, 2026
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Reply from Kivo Therapy

We're in communication with the customer. Her original shipment was incorrectly flagged and returned by CanadaPost. Whilst this was outside of our control, we've upgraded her to a top of the line unit by way of an apology and sent out the replacement unit via expedited courier. We're hoping this experience turns into a 5 star experience.
~ R

Rated 5 out of 5 stars

Amazing products and excellent customer…

Amazing products and excellent customer service. Rick was fantastic at communicating and came to my home to help set the unit up. I have a face and neck mask and a body panel, and everything works perfectly!

March 19, 2026
Rated 5 out of 5 stars

We love all our Kivo products

We love all our Kivo products! From our infrared panel to the face mask, all of our purchases have gone above and beyond our expectations. The customer service experience was seamless. Kivo makes the order process simple. They can provide support through the ordering process, answering any of your questions thoroughly. Highly reccomend Kivo

February 22, 2026
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Rated 5 out of 5 stars

Great service with Rick

Great service with Rick. He was very educated on the red light therapy and I felt very comfortable in recommending him to my friends. Thank you Rick for making my purchase easy especially since I live in Toronto. 🙏

February 19, 2026
Rated 5 out of 5 stars

Great quality product

Great quality product. Easy to see it’s very well-made, no chemical off gassing smell. Customer service is super. Thanks Kivo! I’ll be investing in a larger panel in the future. Once I have some time to experience the benefits of the smaller one.

January 3, 2026
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Rated 5 out of 5 stars

better nights

Very good communication with the Kivo team, fast delivery to Europe and I really love the product. I use it at night and it makes me feel relaxed and sleep better

December 3, 2025
Rated 5 out of 5 stars

Great customer service and attention to detail

Rick spent a few hours with me going over the technology and products so that I would have a better understanding of how to use the products for my business and personal applications as part of my trial with the Kivo products.

October 28, 2025
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Reply from Kivo Therapy

That's very kind thanks DH!

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Rated 5 out of 5 stars

Extraordinary Customer Experience

Love the care and attention from the team at myKivo. Ensuring that the product is a perfect fit for your needs. Direct support via email. A down-to-earth, personable company. Shop and support local businesses. If you're looking for red light therapy, quality products and personalized service and care - look no further than myKivo.

September 9, 2025
Rated 5 out of 5 stars

Love my Kivo

I’ve been using my Kivo for more than one month and I’m enjoying it! I’m starting to see improvement in my face with less wrinkles. I also use it when I have injuries and I feel it helps recover faster. And really like turning it on at night to wind down before bed.

May 18, 2025
Rated 5 out of 5 stars

Excellent customer service

Customer service was very prompt in responding to my question and Rick was superb in explaining and setting me up to start using the red light immediately.

May 11, 2025
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Rated 5 out of 5 stars

Best company for red light panels hands…

Best company for red light panels hands down. Their customer support goes above and beyond. The panels are super high quality. I also like the fact they sell panels with black casing unlike other companies. Goes well with the aesthetic of my home. 10/10 would recommend!

April 16, 2025
Rated 5 out of 5 stars

The Mini Kivo Red Light is excellent…

The Mini Kivo Red Light is excellent for on the go treatments, has helped manage ongoing pain. The Kivo Face and Neck masks have also been amazing!!

March 25, 2025
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Reply from Kivo Therapy

Thank you so much! 🙏🏻

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