Kivra Reviews 

Poor customer service. garments overdue and promised response not received. I will be reporting them to Watchdog in the next seven days.

I purchased from Kivara. Complete waste of money. Item nothing like the advertised picture and no luck with returns as it says email them and they don’t bother responding. That’s £50 down the drain. 😢

Absolutely one of the worst items I have ever purchased. This is not a UK based company - they are based in China. The quality of the product is very poor.

The refund process involves shipping items tracked back China - this means paying approximately £15 to return a £25 bra. Item being binned - website never being used again.

Expensive and garish bright pink - what a rip-off! Colour also came off on a tissue. A shade Barbie might be proud to wear!

quality was never a goal for this company.

Had to give one star as can’t give a zero rating. Do not order from Kivra. I received the wrong dress when my item finally arrived and have tried multiple times to email them but I’ve been ignored. The email address quoted in their returns process is invalid and bounces back. Have had to raise a dispute via my bank to try and get my money back.

Also known as KivaraStudio. I got caught by these scammers - see Safari. Lovely website attractive garments not knowing they came all the way from China. Cheap polyester instead of linen no paperwork no return instructions. Emailed them in UK asking for return and refund. Offered third of value if I posted item back to China. I declined.
SCAMMERS
NB I was lucky
I fought them hard and held out for a refund and surprisingly got it.

DO NOT BUY FROM THEM
I purchased a white fox tracksuit, turns out it’s fake. Quality is really bad too. I’ve been trying to get hold of them to return it. Their website states to email them, I’ve sent 3 emails all have not received any response?!
SCAM

Dont buy any degmsinger clothes from Kivra website. I regretted from buying ftom them. Their material (fabric) for white fox Tracksuit is very low quality, sizing is not accurate plus when you want to return the product because the size isn't right, they don't reply to messages (emails).
I am tired of emailibg them
I advise people to search real "white fox" company and buy from them, not Kivra or any website selling it cheaper, you will waste your money, they are all scam/ copy fake

Every month when payments need to be made, app completely fails and becomes unusable.

Technically flawed on many levels.

Authentication during payment with BankID frequently fails.
From a usability perspective it is a poorly designed service. (requiring a QR code authentication for main login and for each individual payment process)

It actually used to be OK before Tink.

Edit July 2024.
Not a month goes by where this payment service is not broken. Once again I have had to pay everything manually via my bank webservice. Seriously What actually is the point?

The only digital company that refused the request for marginalised individuals who don’t have mobile bank IDs, like typical Swedish mentality, sticks to what we know; your ideas or contributions are zero. I once advised them to use alternative login methods like SMS codes or even Freija ID, but they refused, despite the fact that the fact that a lot of us have been sent to Kronofogen for not getting out letters just because it was hooked on Kivra. Sweden remains a monopolistic country when it comes to business.

The application can be potentially risky as it collaborates with various event organizations. For example, using Kivra allows you to purchase concert tickets. However, when utilizing the app for ticket purchases, you simultaneously authorize digital invoices to be sent to the app. Some users, though, only use the app for buying concert tickets and later delete it. This poses a risk of not receiving the invoice promptly, leading to potential delays in payment and incurring accumulated interests and reminder fees. In our case, we paid almost the same amount of reminder fees and interest as the original bill was charged.

The Kivra service is consistently unavailable due to frequent connection issues when users login. When using the mobile app and tapping 'Logga In' it fails to connect to or launch BankID and then responds with "Ingen internetuppkoppling. Försök igen om en stund."

If you use 'Mobilt BankID på annan enhet' you'll still see the same failure of connecting to BankID which results in the same connection error. Note that BankID never gets a login request.

If you click 'Logga In' on the Kivra homepage using a PC and a browser. It'll attempt to load the QR image for 3-5 minutes and eventually respond with "Något gick fel. Vänligen prova igen vid ett senare tillfälle. Om felet kvarstår, kontakta supporten."

If you attempt to use the SSN ID login by typing in your personal/social security number on a PC browser, then Kivra will responds with 'Försöker starta BankID-appen...' for about 3-5 minutes, during of which BankID will never get any connection from Kivra. Nothing will appear on the BankID app.

If you change the Kivra mobile app settings to connect as a company (Sandbox) instead of a typical private person (Production) and then click 'Logga In' then it'll at least succeed in connecting to and switching to the BankID app but then the BankID app responds with an error as you don't have access to login as a company. Which makes sense but this proves that there's an issue with the Production version of Kivra in regards to logging in.

When users go to Kivra Helpcenter and click the 'Driftinformation' the link to see if the service is online and running correctly. Then Kivra sends you to a missing page stating "Sidan hittades inte. På den här adressen finns ingen sida. Det kan beror på att sidan har tagits bort eller har flyttats till en annan adress."

They can't even run a functional Driftinformation page. Stay away from this company/service.

Login attempts every day, several times a day since Wednesday 2023-10-04 to Sunday 2023-10-08

My PC and Phone(s) had internet connection the entire time.
Using BankID for other services were functional with no issues, such as banking.
Kivra app was up to date.
BankID app was up to date.
Browsers were up to date.
Kivra for consumers (Production)
Kivra for companies (Sandbox)

Really bad idea to use the app, just caused me headaches and lots of time on the phone.
DON'T USE IT!

This app has made paying bills hell. How it can be default for so many bills is beyond comprehension as it’s the opposite of user friendly. The only reason I got it was to store my Covid certificate and thats the only thing it will be used for in the future, if I have any say in it.

Am forced to use this app by my HR who uses it to send payslips.

Kivra never asked for my permission and shared my details with everyone. Suddenly I was receiving communication for Skatteverket, Bolagsverket, Försäkringskassa and random companies like Åhlens. I only realized too late when I got reminder letter from one of the government authorities that I had missed a deadline.

I would delete it if I could but have to keep it to receive my payslips. I have gone into the settings to try to disable them from automatically sharing my details. The option does not seem to exist. It seems I can only deny the company access AFTER Kivra has shared my details with them.

Invasive. No respect for privacy. I am writing a complaint to the Integritetsskyddsmyndigheten , the Swedish Authority for Privacy Protection. My personal data is something that I should have control over according to GDPR and they should not be allowed to share it with whomever they want to.

You loose overview completely of where you sign in your bankID, you go from app to app for a single payment and log in everywhere. Impossible to feel safe doing payments.

Doesnt work well, not matching my screen size, no changing possible. Fail! Dont want my invoices to come here. Forced from Skellefteå Kraft, didnt agree to that!

Kivra has misused my email address for 1 year now and I cannot make them to delete my email address permanently. They keep sending me emails even though I never confirmed my email address (because I don't have a kivra account) and they also started to send me builds that were not even to me! Very low security, I would not trust them at all.