Reject the right to 14-day returns when shopping online arguing that the device was used. However, it was only after using it that it turned out to be unusable and did not work as described.... See more
Company replied
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Should done research before bought something here. First and last time bought something from kjell. Bought item only becouse it was in shop and by delivery showed 2-5 days delivery. One week later... See more
Company replied
I've never encountered any issues with Kjell & Co. However, I did have a product that malfunctioned. It was a GP battery charger/powerbank that unexpectedly stopped working. I was concerned they might... See more
Company replied
I love Kjell, but I've got disappointing sometimes. I mean, is the only physical store is available on the streets and the freshness and organization that they have. Their "bartenders" are always a gr... See more
Company replied
Company details
Information provided by various external sources
Tekniska javisst, men absolut inte fyrkantiga. Vår kunnighet är vår största tillgång. Vi möter nybörjaren med samma entusiasm som vi möter experten. Det finns inga dumma frågor hos Kjell & Co. Så enkelt är det.
Contact info
Sweden
- 0106802500
- www.kjell.com
2.5
Poor
741 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
reject the right to 14-day returns when shopping online
Reject the right to 14-day returns when shopping online arguing that the device was used. However, it was only after using it that it turned out to be unusable and did not work as described.
This is the first company in Norway to force me to use a product that doesn't work as described. They take no responsibility for what they sell.
You know my situation well because I contacted the local store and online customer support.
No one was interested in helping me!!!!!
I only used the device three times. It wasn't on the list of devices that couldn't be returned!
I recommend contacting with Forbrukerrådet.
June 18, 2026
Unprompted review
Reply from Kjell & Company
Hi,
We’re sorry to hear about your experience. As we don’t have details about your specific case or which product it concerns, it’s difficult for us to comment further here.
When shopping online, products may be tested carefully, but use beyond this can affect the right of withdrawal. If the product does not work as described, we’d be happy to assess it as a complaint.
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Should done research before bought…
Should done research before bought something here. First and last time bought something from kjell.
Bought item only becouse it was in shop and by delivery showed 2-5 days delivery. One week later still nothing and in posten app only show it has been notified by shop that there will be package. wrote to helpcenter they just say packing is picked from main warehouse and will be deliverd. How smart is it? u have exact item 5km away from delivery and u send it from sweeden . non sense organization.
March 25, 2026
Unprompted review
Reply from Kjell & Company
Hello!
Thank you for taking the time to leave some feedback to us! We really appreaciate it!
It is sad to hear that you've experienced delays regarding you order, items ordered trough are webshop are sent from our main warehouse in Sweden which is why the estimated delivery time is around 2-5 working days from the day the item is shipped out.
There are some exceptions where some of our stores assist with web orders but those are only in extreme cases where the item is not possible to deliver otherwise, that is to ensure as much avalibillity as possible.
The delivery time is usually upheld but sometimes a unforseen event may delay the shipper we use, in those cases we assist the customers the best we can if it turns into an unreasonable wait time.
We again apologize for the delay you have experienced, please contact us regarding the matter so we can discuss together how best to proceed here.
Thank you again for your feedback!
Thor S.
Customer Support Agent
Kjell & Company
Unable to deliver on time.
Unable to deliver on time.
Naively ordered a cell phone cover 5 days ago, where they stated estimated time of delivery to be 2-5 days. 5 days after and the parcel haven't even been sorted or picked out, forcing me to cancel my order and look elsewhere. 1/10 will never use their webshop again.
January 26, 2026
Unprompted review
Reply from Kjell & Company
Hello!
We're very saddend to hear about this experience you've had with us, we have been encountering some delays regarding our move of warehouses, but this is of course a too long of a delay and we are sorry about how it ended up, we will take measures so this wont happend again.
We thank you for your frank and honest feedback regarding this and we will use this experience to improve us further.
We hope we despite the situation we are able to see you shopping with us again in the future.
Thor S.
Customer Service Agent - Kjell & Company
Following my previous review about…
Following my previous review about Kjell&Company.
After one week of waiting the service process for my JBL Live Buds 3 , i recieved a message confirming that the product is ready to be recieved , i contacted the branch in Emporia -Malmö and asked whether it was replaced or repaired, she answered that it is replaced and there is a new sealed pocket waiting for your delivery, so , despite the waiting of one week and i am really needs them for my daily use, but i was happy because it was replaced according to the lady who answered me .
I went to the store and informed the seller, he went inside and came with the same pocket which i gave them for service , it means that it was not replaced!! i told him why? he answered that they have replaced the two buds but not the case, i checked the buds i realised that they were not replaced , because there must be a nylon strip covering the charging metal points , but there was nothing on them, so i refused to take them , but the seller tried to convince me to take them and try them , but i refused and asked to talk to the manager , but he told me that he is in a meeting , i insisted to meet him and told that i will wait for him , then the seller went inside to the inner rooms and came back and told me that they decided to return the money back , i agreed because i realised that there is no other choice for me, and they are trying to deceive me , and they should have to replace the defected product with a new one but they did not because the price returned to the normal price which is 2190 SEK , while i have bought it 990SEK .
Really that is disappointing .
So i took my money back and decided not to deal with this company again and i will advice all my family and friends about this issue.
The other bad thing is that person who answered me to my pervious review and wrote to me that i can call the customer support to get more help, i contacted them directly and they told me we can not do any thing.
What do you call that??
For me,,, i call it laughing and cheating the customers .....
Do not deal with Kjell&Company
January 21, 2026
Unprompted review
Reply from Kjell & Company
Hello,
Thank you for taking the time to share your experience, and I want to sincerely apologize for what you have gone through.
The situation you describe — from the confusion about whether the product was replaced, to the communication issues in the store, and the way the case was handled — is absolutely not the level of service we aim to provide.
I fully understand how disappointing and frustrating this must have been, especially when you were relying on the product for daily use. You should never feel misinformed, pressured, or left without clear answers regarding your service case.
We take your feedback very seriously. We will investigate this internally together with the store to understand exactly what happened, and to ensure that situations like this do not occur again. Your experience highlights areas where we clearly need to improve, and we appreciate you bringing it to our attention.
Thank you again for sharing your feedback with us, and I am truly sorry for the inconvenience this has caused you.
Kind regards,
Hampus H, Customer Service.
Reservation system works very badly
Reservation system works very badly. They hold the item for a period that they don't disclose and then you lose time going there to realize it is out of stock.
November 12, 2025
Unprompted review
Reply from Kjell & Company
Hello Andre,
Thank you for taking the time to write a review and for your feedback.
If you make a regular reservation in-store for a product that is in stock, the order is normally reserved for 24 hours unless otherwise communicated.
If there has been a mistake or misunderstanding, please feel free to contact our customer service team by email and we will be happy to help and investigate your specific case further.
Thank you again for your feedback.
Med vänlig hälsning
Rasmus M, Kundservice
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I love Kjell
I love Kjell, but I've got disappointing sometimes. I mean, is the only physical store is available on the streets and the freshness and organization that they have. Their "bartenders" are always a great person, willing to help and comprehend. Their line system is very efficient. The prices could be more convenient if the quality of the products don't improve. I think is overall a great store and could be even better
September 5, 2025
Unprompted review
Reply from Kjell & Company
Hi Kevin,
Thank you so much for sharing your thoughts with us! We're really happy to hear that you appreciate our physical stores, the atmosphere, and especially our amazing staff or "bartenders" as you called them.
It's great to know that our line system and customer service are working well for you.
We’re also grateful for your honest feedback regarding pricing and product quality. Your input helps us improve and strive to make the shopping experience even better.
Thanks again for being a valued customer, we hope to see you in store again soon!
Best regards
Hampus H, Customer Service.
seller does not know his shop rules
it was in VALBO shop. The seller said they do not accept cash payment (!). The total was 200 SEK. Later when reading the website, it says the payment in cash is still possible in "cash-free" shops but up to 2000 kronas". So, the seller did not knew!!! But, since when such ridiculous attitude? all these shops at first when they go to cash-free, they go later customer-free, and at the end we are free from this ridiculousness :) :)
May 6, 2025
Unprompted review
Reply from Kjell & Company
Hello Aleksander,
Thank you for your feedback, and we're truly sorry to hear about your experience at our Valbo store.
We’d like to clarify that our store in Valbo is indeed a cashfree location, which means we do not accept cash payments there. However, it is correct that some stores within our chain that do accept cash can do so for amounts up to 2000 SEK. This information is available on our website, and we always strive to keep it clear and up to date.
We understand how frustrating it can be when expectations don’t match the experience, and we appreciate you bringing this to our attention. If you ever feel unsure or have questions, you're always warmly welcome to contact our customer service, who will be happy to assist you.
Thank you again for your input, it helps us improve.
Med vänlig hälsning
Rasmus M, Kundservice
Similar to other reviews
Similar to other reviews - I was also contacted to do some online work as an Online Office Manager (pretty much editing their messages) and never got paid or responded to after a couple weeks.
I have all the emails still and the “offer letter” if someone from the actual company wants to investigate the fraud happening here.
The main people who have been in contact with me is:
Lawan Kessler, Anibal Pagac, and Mathias Blom.
Obviously, these can be fake names - but feel free to reach out for more documentation.
***In response to Emil (below) - the company’s recent response to the above: There is no confusion, there is no mistake - Kjell&Company has employee’s working for them that are scamming people to do their work. Go investigate. Or ask me for the documents from your employees that they sent. But this is not a mistake. Your company needs to do a better job at investigating the allegations that not just one person has reported on here.
February 22, 2025
Unprompted review
Reply from Kjell & Company
Hello,
Unfortunately we do not understand what kind of work you supposedly have done for us. To be very clear, we are convinced that there is a misunderstanding behind this review as we can find no relevance or connection to us. We welcome you to reach out to us and we'll be happy to clarify.
Med vänlig hälsning
Emil E, Kundservice
Dont risk online purchase. Returning is a real pain in the...
Had to pay to return wrong item sent, worthless online service, what a waste of time and money
February 11, 2025
Unprompted review
Reply from Kjell & Company
Hi,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with our service.
There is no extra cost if you have the opportunity to visit one of our stores, but if you choose to send the product to us, there will be a shipping cost.
You are welcome to contact us at customer service and we will be happy to look over your case a little closer.
With kind regards
Rasmus M, Customer Service
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I did some work online for them and…
I did some work online for them and can't get paid. extremely disappointed. will change review when I get paid
February 17, 2025
Unprompted review
Reply from Kjell & Company
Hello,
Unfortunately we do not understand what kind of work you supposedly have done for us. To be very clear, we are convinced that there is a misunderstanding behind this review as we can find no relevance or connection to us. We welcome you to reach out to us and we'll be happy to clarify.
Med vänlig hälsning
Emil E, Kundservice
Kjell & Company offers a pleasant…
Kjell & Company offers a pleasant shopping experience with helpful staff and a good selection of electronics. I've had a product malfunction, but they replaced it without hassle. However, communication and system issues persist, as seen with delayed orders and email loops. While my defective screen protector was replaced promptly, the overall experience is mixed. Proceed with caution.
October 22, 2024
Unprompted review
Reply from Kjell & Company
Hi Leslie,
Thank you for taking the time to leave a review!
We truly appreciate your feedback, both the positive aspects of your experience and the areas where we can improve. We're glad to hear that you had a good experience with our staff and product selection, and that the replacement of your defective item went smoothly. At the same time, we’re sorry to hear about the communication issues and order delays you encountered.
We take your concerns seriously and will be reviewing our processes to improve in these areas.
Thank you again for your feedback and for helping us get better!
Med vänlig hälsning
Rasmus M, Kundservice
It feels safe to shop at Kjell & Company
The staff are always pleasant and helpful.
It feels safe to shop at Kjell & Company.
Many thanks to Kjell & Company.
Highly recommended.
September 18, 2024
Unprompted review
Reply from Kjell & Company
Hi Alex,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our staff and felt safe shopping with us. Your recommendation means a lot to us! You are welcome back to us.
Med vänlig hälsning
Simon S, Kundservice
Staff are a credit to Kjell
Always knowledgeable, always reasonably priced
July 18, 2024
Unprompted review
Reply from Kjell & Company
Hi Mark,
Thank you for your nice review and praise to our colleagues!
We hope to continue to help you, provide world-class service and experience.
With kind regards
Bim J, Customer Service
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Great customer satisfaction
Easily returned to physical store the item I purchased online. Great customer service and satisfaction. Thank you.
June 30, 2024
Unprompted review
Reply from Kjell & Company
Hi Magnus,
Thank you for your wonderful review! We are very happy to hear about your impression of us and that you seem to be satisfied with us. We warmly welcome you back.
Med vänlig hälsning
Simon S, Kundservice
Kjell & Co are always helpful and serviceminded
I've never encountered any issues with Kjell & Co. However, I did have a product that malfunctioned. It was a GP battery charger/powerbank that unexpectedly stopped working. I was concerned they might suggest it had been damaged during travel or similar circumstances, but that wasn't the case. They simply instructed me to bring it in for a replacement.
June 20, 2024
Unprompted review
Reply from Kjell & Company
Hi Loke,
Thank you for your very nice review that you have left with us! This is of course very much appreciated. We are also pleased to hear that your previous problem with one of our products has been resolved in the best possible way.
Med vänlig hälsning
Simon S, Kundservice
Not sure if they're even a serious…
Not sure if they're even a serious company.
Bought a usb cable extender, got no confirmation mail, but did get a confirmation it was sent from posten.
20 days later package tracking says it was mistakenly sent (feilsent). Last recorded activity was may 13.
Tried to log in with phone or mail, stuck in a perpetual loop of getting confirmation mails.
Tried to send a mail to customer service but only got this;
Message blocked
Your message to (mail) has been blocked. See technical details below for more information.
So DO NOT pay in advance with these people. Not a serious buisness
Update:
Since review they finally acknowledged the problem, and have now received my package
May 13, 2024
Unprompted review
Reply from Kjell & Company
Hello Thomas,
It is very unfortunate about what you have to tell! Usually when you order with us, you will receive your order confirmation a few minutes after placing your order with us to the email address you provided on your order with us. If this has not already been resolved, please contact us at customer service and we will be happy to help you further.
Have you tried to get in touch with us over kundservice@kjell.com which is referred over our website?
Med vänlig hälsning
Simon S, Kundservice
Disappointed
I bought the screen protector Linocell Elite Extreme Curved Screen Protector for iPhone 14 one day before from Kjell & company Ringen store. The store person fixed it for me and I spent 150 kr. But after one day it got crack without any fall or pressure. But later replaced with new one for me without any charge. Thanks
January 24, 2024
Unprompted review
Reply from Kjell & Company
Hi Shruti,
Sorry to hear that your screen protector broke.
You're welcome to one of our stores and we'll examine your screen protector.
Best regards,
Emil H, Customer service
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Kjell & Company is a great shop
Kjell & Company is a great shop for electronics and electrical goods. They have a good selection, good prices, their site is great, they have many physical stores and their service is great. Nothing to complain about and many reasons to recommend them.
July 22, 2023
Unprompted review
Friendly staff - bad advice
Friendly staff at their Emporia store, but bad advice unfortunately.
I bought a usb-c hub for my iPad based on the properties described by the sales person (being able to use usb-c and usb-a simultaneously. Unfortunately, this is not accurate, and I have now bought a product not usable for its intended purpose.
June 10, 2023
Unprompted review
Reply from Kjell & Company
Hello Sámal,
Thank you for reviewing!
We're sorry that you got a bad advice from us regarding a product that didn't fulfill your purpose.
If the product isn't working as expected you can return it, you can either bring the product and the receipt to the store or contact us at customer service.
We hope that your next visit will be much better!
Kind regards,
Claudia, Customer Service Agent
Reply from Kjell & Company
Hello Simon,
Thank you for your review.
We are sorry that you are not satisfied with your purchase. If the product does not work properly, you are welcome to contact us so we can help you with a warranty claim.
Regarding returns, we do not send a shipping label because we do not cover the return shipping when it is regarding our open purchase policy. If it is possible to buy a return shipping label at instabox as a private person, you can make a return with them. However, this seems to be about a warranty case and then we are responsible for the return shipping.
We warmly welcome you to contact us for further assistance. You will find our contact details in the link below.
https://www.kjell.com/se/kundservice
Kind regards
Alexandra, Customer service
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