Kjell & Company Reviews 

Kjell at Fältöversten, Stockholm - I got professional and efficient help with my TP-link problem yesterday and likewise as it has always been at the other Kjells in Stockholm. Thank you and God fortsättning :-)

Fantastic staff at kjell & Co Mölndal.

Both very helpful and knowledgable. Also very patient.

I bought a drone that did not work out of the box. So I asked for a replacement or money back, but K&C refused - FORCING me to let them send my drone in for repair - and it will take minimum 10 days. Honestly I am extremely disappointed. Even though the drone will be repaired, I will have the feeling that I have paid money for a faulty unit. If I spend money in a shop, I expect the product to work 100% out of the box. It would have been a different case it the unit had issues after a while. I can not recommend K&C to others due to the lack of respect of the customer in this business.

Staff is beyond lovely. Kind, service minded and polite. It's a pleasure to visit the stores every time. This would have been five stars if some of the products had not lacked in quality, beyond what could reasonably be expected.

tried to call to enquire about an item, and I first was in the phone queue for 5 min, then it just hung up. What lousy service, not even to operate a functioning phone customer service.

Really Good

Quick and knowledgeable service, and excellent handling of defective items. Buy from these guys and you'll know you have the right item and that if something goes wrong they got you covered.

Overall it’s my main store for tech stuff. But yesterday I bought a televes indoor antenna for approx $100, came home and saw that the box was opened before. I unpacked the items. They were just tossed down. No plastic bags or straps. The manual was wrinkled. The antenna itself had dust and dirty fingerprints on it.
There’s no doubt that this is a used product.
This is not the first time. I don’t want to pay full price for a used product. The culture within kjell & co seems to be that they try to trick their customer instead to tell them the truth and give them a good offer. Now I will order the same antenna at another place and return this to emporia store. I might be a swede but I’m not stupid. Kjell, I’m living close to many of your stores but I can as well order online at Conrad.

If you travel to a store specifically for an item i recommend to call and ask if the item is in storage before. I checked online and it was readily available in the store. Once there they explained is was something wrong with the inventory it was not available. When asked if they then could then send it home for free they refused.
When i checked from home a few hours later it said it was still available.

Dissapointed...

We've bought a few items at Kjell & Company, Bruksgatan 18, yesterday on a short visit to Helsingborg. This morning, back in Denmark we found out that one of the items were missing. I called the shop, and had a really great service from Max, who explained what could have happened, and offered to send a new product to me. A quite difficult situation as a customer, calling from another country, trying to explain that a product you've bought was missing when you came home. You could easily have ended up with a store not trusting you, and not being willing to cooperate, however Max and Kjell & Company were absolutely friendly, trusting and trustworthy, and delivered great service. We will definitely come back, and can highly recommend this store to others.