Was let down by Royal Mail delivery, but once delivered, dress was lovely. Unfortunately it didnt look quite right on me, so I took it back to a store. The refund was simple which was such a relief as... See more
Location
Switch locationFreeport Fleetwood,, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I tried my dress on at klass Freeport then went away to think about it the showed my family then ordered on line which was so easy to do that I then ordered a second one online as well. They came on... See more
Lovely shop, friendly staff.
Company replied
Ordered a jumper online after calling in the shop but they didn't have my size. I ordered with confidence after seeing the jumper in person. The lady in the shop advised me to look online, so glad I d... See more
Company details
About Klass - Unit G1/E3
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £50
Get free 48 hour tracked delivery on all orders over £50
Contact info
Freeport Fleetwood,, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
Get 15% Off Your First Order
4.4
Excellent
19 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Return was nice and easy
Was let down by Royal Mail delivery, but once delivered, dress was lovely. Unfortunately it didnt look quite right on me, so I took it back to a store. The refund was simple which was such a relief as I do hate returning anything.
March 16, 2026
Reply from Klass - Unit G1/E3
Good Afternoon Toni, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Have bought some lovely things from…
Have bought some lovely things from klass,lovely quality and the service is excellent both from staff in the shop or on line
June 30, 2025
Reply from Klass - Unit G1/E3
Good Afternoon Yvonne, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
New to Klass having given up on my…
New to Klass having given up on my usual shop. Must say I am impressed by the diversity of styles available in klass …..I’ll be back soon x
July 7, 2025
Reply from Klass - Unit G1/E3
Good Afternoon, I'm glad to learn that you were impressed with our service on your first order! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.
Good quality,good price and excellent…
Good quality,good price and excellent delivery
January 13, 2025
Good customer service
Ordered a jumper online after calling in the shop but they didn't have my size. I ordered with confidence after seeing the jumper in person. The lady in the shop advised me to look online, so glad I did.
December 4, 2024
Friendly efficient Staff
Friendly efficient Staff.
Super selection of clothes.
Love it, I can always find classy and decent styles at affordable prices.
November 11, 2024
Reply from Klass - Unit G1/E3
Good morning Carol
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
my first time in Klass and was…
This was my first time in Klass and was very impressed with the staff and merchandise
October 28, 2024
Reply from Klass - Unit G1/E3
Good morning Sandra
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
Ordering online couldn’t have been easier.
Shop didn’t have my size so was advised to order online. Couldn’t have been easier. Dress fits perfectly and exactly what I was after.
August 27, 2024
Reply from Klass - Unit G1/E3
Good afternoon Helen
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Sophie - klass.co.uk
The service was excellent
The service was excellent, ordered my dress on the Friday & received it Saturday morning, what person wouldn't be pleased with that kind of delivery so thankyou!
May 24, 2024
Reply from Klass - Unit G1/E3
Good morning Alma
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Sophie - klass.co.uk
Fabulous quality clothing
Very friendly staff
Much better seeing clothes in dtore than in website
Much nicer in the flesh
April 23, 2024
Love buying from Klass
Love buying from Klass, always efficient and love the quality of the clothes
February 23, 2024
Reply from Klass - Unit G1/E3
Good afternoon Christine
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Emma - klass.co.uk
Friendly atmosphere
Friendly atmosphere in store with lovely music,and the clothes are beautiful,and fit great.
February 15, 2024
Reply from Klass - Unit G1/E3
Good afternoon Sally
Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
Kind Regards Sophie - klass.co.uk
I tried my dress on at klass Freeport…
I tried my dress on at klass Freeport then went away to think about it the showed my family then ordered on line which was so easy to do that I then ordered a second one online as well. They came on time and in good condition even though they were in very scrunched package but creases dropped out after being hung up. But all in all it was a pleasurable experience
August 21, 2023
Everything I have purchased from Klass…
Everything I have purchased from Klass has five stars from me
July 31, 2023
Reply from Klass - Unit G1/E3
Good afternoon Sue
Thank you for your amazing feedback. It is lovely to see you enjoy our products again and again, it is greatly appreciated!
Kind Regards Kate - klass.co.uk
Excellent
Very happy with my purchase. The quality and price is paramount to me. Delivery great will be using this company again, and would definitely recommend
July 3, 2023
Dresses a good fit and well made. Staff very helpful and polite.
Dresses a good fit and well made
June 14, 2023
Wonderful service
May 30, 2023
Reply from Klass - Unit G1/E3
Good morning Olwyn
Many thanks for your kind review as it is greatly appreciated!
Kind Regards Emma - klass.co.uk
Yes pleased with my purchases on line…
Yes pleased with my purchases on line better than going in store at Fleetwood very poor stock one skirt yet again
May 8, 2023
Reply from Klass - Unit G1/E3
Good afternoon Elaine
Thank you for your feedback, we are pleased you liked your order. We will pass on the information to the relevant department.
Kind Regards Kate - klass.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.