Klaviyo Reviews 

A company that used to be amazing and is now absolutely horrific. They launch new features and then dont update any of their documentation, not that it matters because the website is always broken anyways and doesn't load.

Can't wait to cancel. We pay $4k a month and only have access to AI chatbots who take you around in circles.

You want help with a Klaviyo bug? Good luck! You will have to log a ticket and then they just send you an outdated blog article that doesn't help at all.

What used to be an excellent email provider is now just a predatory SaaS company like Shopify.

We have used Klaviyo for close to 10 years now. We are officially cancelling our account as of today. The lack of support for its high paying users is nothing short of mind boggling. Since implementing MFA, their support tanked. We cannot get access to our account as the SMS messages do not come. No matter how many times we try. We are told it can take 2-3 DAYS to get a response on this issue. The only way to get support is to create a ticket through zen desk and because they have little support, it can take days to now access your account as an owner. YOU ARE HINDERING MY ABILITY TO MAKE MONEY!!! Get a system that is functioning for customers first before you cut off all remaining access for communication. DO NOT use their system. You can bet I will be removing all contacts today and closing this account effective immediately. Probably the worst decision you ever made as a company!

Response to Klaviyo -
The initial response from Klaviyo's "canned-response" email was that we violated their "anti-abuse and campaign monitoring system".
No specifics were provided, just AI style computer talk.
As a multi-million dollar online seller with various professional relationships and vendors, I take accusations of abuse very serious.
We follow the rules and monitor feedback from consumers closely.
Klaviyo is a "Tech" company. They let computers run their business.
As CEO of my company I have instructed my marketing team not to work with Klaviyo again. We like working with real, like-minded people. That's not Klaviyo.

I had an account that I cancelled a year ago.
My marketing company wanted to use them again but Klaviyo deleted my data.
I tried setting up a new account but cannot.
Klaviyo CS message says log into my account to open a ticket? What? Without an account you cannot.
I found a link on Google that got me connected to a CS person.
It took 2 days to get a response. The message said "create a new account".
That doesn't work either.
Technology companies that rely on computers think their smart.
They can all close down and make the business community a better place for all of us.

I got promised X by the sales representative. When I reached out to customer support after setting up an account, they told me this was not possible. I tried reaching out to the sales representative, didn't hear back from her. Tried reaching out to support again, didn't hear back from them either, but did get an email my ticket got closed. Worst customer service I've ever experienced.

Set up a new account, went through and the process of creating a new flow. Thought everything was working fine. Switched back to the tab after ensuring everything was set up on my site, and now my account is all of a sudden deactivated. I have no idea why that would happen out of nowhere. Wrote to support, took 12 hours to get a response and it was extremely unclear of what was the problem. I wrote back to ask for clarification of what the issue is to cause my account to get disabled so quickly, it's been 12 hours and I still haven't gotten a response. So I'm giving up on this and moving over to another application.

I don't understand how these people have such a high reputation because obviously their customer service is horrible. And then Banning my account when I didn't even do anything wrong makes me not trust them, even if they give me my account back are they going to ban it when I'm in the middle of a campaign? I have another account with them that is up and running but now I'm afraid that it'll go down. So now I feel forced to go to another email provider.

Edit: update. I finally got a second response 12 hours later. They told me now my account is under compliance review and I have to wait for them to verify a bunch of information to use it. I have no time to do this. I'm trying to start a business. Unbelievable. I've already moved on to another provider. As if I have time to wait.

And the ticket number is 1686847 if you want to look it up Klaviyo so that you know this is a legit complaint

Have used klaviyo for 1 year with no issues, great app! But their support is horrible. Something with our dedicated domain got messed up 10 days ago, I immediately created a ticket, and haven't received a response in the last 5 days.

They don't come with a resolution and just send their regular helpdesk documents. We are losing revenue everyday and our flows are completely broken. Please provide a solution ASAP.

Always a fast response, the responses are detailed and always hit the point(s) addressed in each ticket inquiry. Outstanding customer support!

Customer service is terrible. This is a business to business tool so they need an enterprise level customer service. Submitting a ticket and waiting 2 to 3 days for a reply or resolution is not going to cut it in today’s business world. They need to get there act together.