You should make it VERY clear on your website, shopping cart check-out, etc. that US purchasers will pay shipping duty from UPS, the carrier you use. The package was in the US when I was notified that... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer service was excellent from the start. The team were quick to get in touch to inform me about timeframes and sizings etc. Everything arrived earlier than expected too, which was a gr... See more
Company replied
I really liked the clean yet luxurious designs, so I chose KLENOTA for my first ever diamond jewelry. I picked out a necklace but it was too short, thankfully the customer service offered to craft the... See more
Company replied
The single diamond + white gold was absolutely stunning in person. I was a bit skeptical with ordering my engagement ring online from Czech to the US, but the customer service was on top of it the who... See more
Company replied
Company details
Written by the company
KLENOTA, founded in 2008, merges the rich Czech tradition of handcrafted jewelry with modern craftsmanship and quality. Our mission is to create elegant, timeless pieces that enhance the daily experience of the wearer, focusing on durability and unique design. Our team of passionate professionals employs traditional methods and modern techniques to ensure each piece meets the highest standards of quality and uniqueness. We value the connection with our customers, offering a blend of online convenience and the option for personal interaction. Our atelier in Prague welcomes visitors to experience our craftsmanship firsthand, while our website facilitates easy access to our collections and services. As a symbol of commitment to excellence and customer satisfaction, KLENOTA stands out for its dedication to creating jewelry that brings joy and beauty to its owners. We aim to provide pieces that are not only cherished but also reflect our heritage and dedication to customer satisfaction. Our approach is both professional and focused, ensuring a memorable experience for our diverse clientele.
Contact info
Dušní 6, 11000, Prague, Czech Republic
- +420 603 219 313
- info@klenota.com
- klenota.com
4.1
Great
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A dissatisfied customer
You should make it VERY clear on your website, shopping cart check-out, etc. that US purchasers will pay shipping duty from UPS, the carrier you use. The package was in the US when I was notified that before delivery I owed $111, on top of the $48 you charged me. This was my 4th purchase from Klenota and your shipping fee has always covered delivery. This was also my LAST Klenota purchase! Buyer beware; shipping can add $150 to your total!
May 1, 2026
Advertisement
I received their beautiful necklace…
I received their beautiful necklace timely. I am very happy with it.
March 21, 2026
Excellent service
Excellent service. I made purchases both in-store and online. Excellent support throughout the entire process. Beautiful products.
March 27, 2026
Advertisement
Very helpful and patient!
February 17, 2026
My wife love the bracelet thank you
My wife love the bracelet thank you. The only problem is are stupid President and his traffic cost me and extra $52.00 dollars.
December 3, 2025
Reply from KLENOTA
Dear James,
thank you for your kind words — we are very happy to hear that your wife loves the bracelet! :)
We are sorry to hear about the additional delivery costs and understand how frustrating that can be. Unfortunately, customs fees and local charges are beyond our control.
We truly appreciate your understanding and hope the bracelet brings your wife a lot of joy!
Your KLENOTA
Lucie helped me so much and the follow…
Lucie helped me so much and the follow up support team helped me quickly with a double order issue. The earrings themselves are amazing too and I’m very happy to have a piece of Czech made jewelry.
November 13, 2025
Reply from KLENOTA
Dear Kevin,
thank you very much for taking the time to share your review. We truly appreciate your kind words and are delighted to hear that we could assist you. Ensuring our customers feel comfortable, confident, and well taken care of is always our highest priority.
We hope to welcome you again soon!
Your KLENOTA
wavy ring
I liked the ring in the picture. I paid and the shipment arrived according to the delivery date shown. The ring matched the picture. A very modern, minimalist piece of jewelry - I am satisfied with everything!
November 9, 2025
Reply from KLENOTA
Dear Gordana,
Thank you very much for your kind feedback! We’re glad you enjoyed both the process and the delivery, and we hope the jewelry brings you joy for many years to come! :)
Your KLENOTA
Advertisement
sweet shiny gold bird necklace
I love my little bird necklace. Birds are very sentimental to me and it took me a long time to find this beautiful bird from Czech Republic. I am so happy with my purchase and have not taken it off since I got it.
November 3, 2025
Excellent quality
Easy to deal with. Item is of great quality. Customer service was outstanding. Will use again!
October 19, 2025
Single Diamond + White Gold
The single diamond + white gold was absolutely stunning in person. I was a bit skeptical with ordering my engagement ring online from Czech to the US, but the customer service was on top of it the whole way through and it was easy to make the payment to UPS for customs. Because of customs it took a few days longer even with the express delivery, but luckily it was ordered in advance to avoid unexpected delays and problems. I’d say the ring was well worth the value and the ordering experience was as good as it can possibly be.
October 3, 2025
Reply from KLENOTA
Thank you so much for your lovely feedback.
We are really happy the white gold solitaire looked even more stunning in person, and that our team could support you smoothly through shipping and customs to the US. Thank you for trusting our Prague goldsmith studio, and we wish you many beautiful moments with your ring. <3
Your KLENOTA
Great experience
Flawless experience—from the online shop’s UX to the clear communication—topped off by an ultra-fast delivery.
July 31, 2025
Reply from KLENOTA
Dear Jan,
Thank you very much for your kind feedback. We’re glad you enjoyed both the process and the delivery, and we hope the jewelry brings you joy for many years to come! :)
Your KLENOTA
Advertisement
Czech/American friends beware of this store/website
Too bad I cannot leave a 0-star review. My American and Czech friends/buyers beware! I stupidly relied on a relative to purchase a 60th birthday gift and he found a necklace set on their website. Apparently 16 inch (aka choker) is a standard size and the thickness of the necklace is laughable. They clearly altered the pictures on the "models" to make it look larger, the size was pathetic. Since my relative missed the return window (the gift was purchased in advance of her birthday party) she was hoping for an exchange, but they refused to do anything. Furthermore, the manager at Prague store was dismissive, unprofessional and "offered" an additional purchase as a "solution". As if I would ever purchase another piece of garbage from them or pay for extending the joke of a Dollar Store necklace they sold us. Do yourself a favor and do not shop at their Staromestske Namesti store in Prague and DEFINITELY DO NOT BUY from their website. They are scammers!
August 20, 2025
Unprompted review
Reply from KLENOTA
Dear Petra,
thank you for sharing your feedback. We are truly sorry to read about your experience, as it is very important for us that every customer feels satisfied with both our jewelry and our service.
All of our items are handmade from precious metals and natural stones, and we always aim to present them online with accurate descriptions and measurements. We understand that photographs can sometimes create a different impression, which is why we encourage checking the detailed product specifications listed on our website.
We would be glad to take another look at your order and discuss how we can assist you further. If you could kindly reach out to us at info@klenota.com, our customer care team will do their best to find a solution for you.
Thank you
KLENOTA
The jewelry is beautiful......at first
The jewelry is beautiful......at first. It is guaranteed not to fade or discolor. When it does, just weeks after receiving, no refund is to be had. Because the bracelet is not in its original shape and in packaging, the company will not issue a refund. If it looked the same as when I opened it, I wouldn't need a refund.
June 20, 2025
Unprompted review
Reply from KLENOTA
Dear Tina,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience — but unfortunately, we’ve not been able to locate any order under your name in our system, and we have not received any request regarding a bracelet return or service from the US matching your description.
We would really appreciate it if you could double-check whether this review might have been intended for a different store. If you did purchase your jewelry from us, please reach out to us directly with your order details — we care deeply about each of our customers and would never refuse to inspect or service a piece within our care policy.
Your satisfaction is very important to us, and we want to make sure every concern is resolved personally. Please feel free to contact us at info@klenota.com — we’re ready to help.
Warm regards,
The KLENOTA Team
Reply from KLENOTA
Thank you so much for your kind words! We’re happy you had a great experience and hope to see you again soon. :)
Excellent service throughout
Service was excellent - very prompt and helpful communications and I love the ring - exactly what I was expecting. Only comment I would make is that it would have been helpful to have been alerted to the application of additional import taxes as they are very steep in relation to the value of the ring and knowledge of this up front may have influenced my decision to purchase from you.
December 15, 2024
Reply from KLENOTA
Dear Judith,
Thank you for your review! We’re delighted to hear that you’re happy with our service and the ring. We’re sorry to hear about the issue with import taxes and appreciate your feedback – we’ll work on improving how we communicate this information. Thank you for sharing your thoughts!
Your KLENOTA
Advertisement
There was no warning from Klentoa that…
There was no warning from Klentoa that I would get charged an extra £200 from customs when my purchase arrived in the UK It wasn’t a sum of money I had budgeted for just before Christmas and I struggled to pay them and claim the engagement ring. The ring was beautifully made all be it a lot smaller than I was expecting.
November 27, 2024
Reply from KLENOTA
Dear customer,
Thank you for sharing your feedback with us. We’re sorry to hear about the unexpected customs charges you encountered. To help our customers plan their purchases, we ensure that information about duties and taxes is clearly available during checkout and on our shipping and payment page: https://www.klenota.com/p/Shipping-Payment.
We’re delighted that you found the ring beautifully made and truly appreciate your trust in us. If you have any further questions or concerns, please don’t hesitate to reach out (info@klenota.com)—we’re here to assist you.
Best regards,
The KLENOTA Team
Excellent quality and beautiful…
Excellent quality and beautiful jewellery! My favourite one! Simply amazing
September 7, 2024
Reply from KLENOTA
Thank you so much for your kind words, Irina!
We're thrilled to hear that you love our jewelry and that it has become your favorite. Your satisfaction is our greatest reward. We look forward to helping you choose your next amazing piece!
Your KLENOTA Team
Wonderful experience
Great communication through out the process. Rings are beautiful! Shipping and processing times were reasonable.
July 28, 2024
Reply from KLENOTA
Thank you, Lonna,
for sharing your wonderful experience with us! We're glad to hear that you were happy with the communication and the beauty of the rings. We hope you enjoy wearing them for years to come!
Your KLENOTA Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.