Kleta Reviews 123

I ordered new keys for my bike’s lock and paid for an Uber to pick them up. I also paid for an Uber to try to pick up my bike using the new keys. However, they gave me the wrong keys, even though I had waited exactly four days to receive them and was without my bike the entire time.

I believe that if they were a professional company and valued my time, they would refund my subscription and deliver the correct keys the next day.

At then end we resolved the issue quickly.

Multiple problems with my bicycle during my only 3 months of rental (first the breaks, then the battery, then the electric kit). After contacting the service yesterday to request a discount to compensate for the experience, they simply refused to make any effort. Very disappointed with their customer service. I wouldn’t recommend them.

Okay in general. When it comes to communication with support there is a little chance they reply to you in watts app.

I lost my key on Saturday, left incident and was contacted on Monday to choose the way to pick up the new key. I selected to pick it up in the office on Tuesday. When I came on Tuesday to pick the key I was told that the key is not checked as mechanic did not have proper location of the bike to check if the key works. So I need to wait one more day.

Solution : there is always WhatsApp where customer service could ask details if they are required to fulfill the task.

Was a very fast and simple process to sign up, pick up the bike, cancel and return. Even getting repairs was so easy. Within 24 hours i had a puncture in my wheel repaired while i wasn't even with the bike. All i had to do is give the location of where i parked it.

I’m disappointed that it was not clearer that you cannot pick up the bike the same day that you pay. I thought that when you paid, your subscription would start, so I waited as long as possible. But then I paid and had to choose a pick up day which is 4 days out in the future. And I really need the bike tomorrow and the day after, so now I have to rent a bike at another place.

Really low quality bike and no customer service

Good bike, very useful in Valencia. The whole process of getting it is very easy and the customer support on WhatsApp as well.

Excellent service and bike.
The bike is great and I love the idea of including in the affordable price insurance against theft and technical assistance assistance.
Marco behind the counter was able to help out with all our questions.
Definitely recommend!

I got great service and the team is very nice, and the bike work very well!

Very good service, everything is well organised. The bike is pretty nice. It feels so good to be able to attach a bike on the street without spending 1h mounting 12 locks and then always be worried about theft.

It´s hard to comment after a few days. But entrega was amazing, and the bike is good and new. People were really lovely! I go everywhere with the bike and it works well , love the idea !!

Great experience picking up the bike - nice service and all seems good so far.

Very professional, nice bikes, forget Valenbici, I strongly recommend!

Fantastic service, staff were great, thank you to Jenny and Barbera for extra help! Will definitely use again. Thank you.

I was helpt very good. And the bike is very nice

Amazing bike that was LITERALLY better than having a car in Sevilla. I could get everywhere 2x faster. The customer service from Kleta was unbelievable and they were super quick to help me when I had a flat. Can’t recommend this company and these bikes enough. Thanks Kleta! I will be back.

Amazing experience as a Kleta customer.
Bikes are great quality but the main thing to remark is customer service, guys running the operation in Barcelona are the best.
Any issue you can have with the bike is solved as fast as possible.
Couldn’t recommend this service enough if you’re looking for hassle-free bicycle!