Klira Reviews 

287
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly effective skincare products and bespoke daily routines that noticeably improve skin texture, reduce fine lines, and provide a healthy, natural glow. People also appreciate the exceptional customer support, noting that the expert team offers prompt guidance, helpful advice, and genuinely caring personalized care. Some reviewers were not happy with the formulas, mentioning that the active treatments caused unexpected severe dryness, uncomfortable burning sensations, and painful skin irritation. Consumers also noted that adjusting the subscription or dealing with ongoing adverse skin reactions proved challenging without receiving adequate resolutions from staff.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the skincare formulations have significantly... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the skincare products leave... See more

Customer service

Reviewers express high satisfaction and positive appreciation regarding customer service. Consumers... See more

User experience

Users describe positive interactions with user_experience, highlighting a simple and streamlined daily... See more

Staff

Customers report appreciation for the staff, highlighting prompt assistance, expert advice, and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m 62, I’ve had a skin condition pora keratosis /DSAP for a couple of years now . Slightly raised circles , not itchy or sore , on my shins . After investigation and recommendation from St Thomas... See more

Rated 5 out of 5 stars

I’ve been using Klira for a little while now, and I can honestly see a real difference in my skin, especially in the texture and the appearance of my pores. The products feel gentle yet effective,... See more

Rated 5 out of 5 stars

I have been using the klira product for around 2 months now. It’s absolutely amazing!! My skin feels so smooth and has a natural glow. I’m starting to notice my fine lines are starting to smooth o... See more

Rated 5 out of 5 stars

The team at Klira have been exceptional. I have been using Klira The Special for over 2 years. The journey from diagnosis to delivery and review has been outstanding. The Special has vastly improved... See more


Company details

  1. Skin Care Clinic

Written by the company

Incredible skin doesn’t come from guess work. What a friend uses isn’t important. And latest does not mean greatest. What does work? A Special cream prescribed and custom-blended for you with the right ingredients, at the right dose, in the optimal base. Dr Emma Craythorne has created the concept of SkinSizes and an online diagnostic that decodes your skin in a meaningful way, enabling Klira to deliver a rigorously researched, tailored routine and formula. We can reveal your best ever skin. No hype, just results. Your skin, decoded.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

287 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(287)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clear, calm skin at last

Klira has made a great deal of difference to rosacea-sore, sensitive skin. I wanted to use a retinol but they have always been to harsh - not so with Klira. Klira also adapted my serum blend as my skin changed. So many complements about my complexion which looks clearer and healthier than ever. I strongly recommend Klira.

September 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Brilliant, simple effective skincare...

I've only been using the personalised cream for a little over 2 weeks but am very impressed. Not only with the product itself but the whole process of finding my Skin size, delivery and information.
Every communication with Klira has been easy and straightforward.
I used to use so many products, but now my routine is so simplified I only have 4! It's still early days but I can see and feel a difference already. I've signed up on the annual plan so the monthly cost is a bit less. Having said that, I was spending a ridiculous amount on so many difference products with a multitude of ingredients, that by comparison Klira is very reasonable indeed. I decided to use the CeraVe cleanser and moisturisers, and they are very well priced. So it's a win win! I can highly recommend Klira.

August 19, 2024
Unprompted review
Rated 4 out of 5 stars

Personal Service

Have tried a few services of this type. Klira is the most expensive by a margin, but I do feel they really took the time to understand me and my skin and prescribe accordingly. For me, that makes it worth the premium.

I take one star off as when I’ve reached out to them with queries it has taken a few working days to receive a response. This could be better given the premium price.

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

Expert advice from my assigned …

Expert advice from my assigned dermatologist. Great to find a service that can provide tretinoin in a wonderful formulation that is gentle and includes other gold standard prescription medication. No more worrying about my skin care issues as my skin is now calm and glowing and I can get on with my life!

August 17, 2024
Unprompted review
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Rated 5 out of 5 stars

I'm never giving up Klira!

I'm never giving up Klira! I've never been able to use tretinoin before but with Klira it's been a breeze plus my formula contains other amazing ingredients to treat my skin issues.
Another huge bonus is the incredible service. The team are always on hand to answer any questions and give tips to make your experience as easy as possible.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Really enjoying this skincare routine

Really enjoying this skincare routine, and eager to try the body special, when I email with a question they get back to you within 24hrs with good concise answers. I have previously watched Dr Emma on The Bad Skin Clinic she helped people get amazing results.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Klira has saved me so much money

This is my first trustpilot review but I really felt like I needed to write one for Klira! Firstly their customer service is amazing but the product is exceptional and the analysis of their skin and explanation of why they've prescribed what they have is fascinating. I have to be honest, at first, I wasnt sure they had my skin size right, but I have been proven very wrong.
After working in beauty buying for a number of years, I am (and have always have been) a skincare junkie. Unfortunately my skin is also very sensitive so throughout the years, I have had some horrible breakouts, often the day after using a product that my skin doesnt like. However, I havent had any reactions from using the Klira treatment and the routine that they provide you with (all very reasonably priced suggestions) have improved my skincare routine (and skin), beyond belief. I have wasted thousands of £££ on skincare over the years that my skin hates and although at first, I thought Klira was expensive, when I think back to what I used to spend a month on testing different products that didnt work, I'm now saving money. Thank you Klira <3

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Review

I have been speaking with Tamara and Chloe who have both been amazing, they have assisted me with my queries and got back to me with responses within. Reasonable time phrame , very happy with the service so far. :)

July 30, 2024
Unprompted review
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Rated 5 out of 5 stars

A great concept that is being well…

A great concept that is being well executed by a dedicated team of skin specialists. I consider Klira a wellbeing service and not just skincare. So much of our confidence is linked to the relationship with our skin and it can be very challenging when we are dealing with problematic skin issues. Klira offers a way of accessing dermatological advice and prescription skincare with ease.

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product and Customer Service…

Comprehensive skin assessment and although I have only recently started using my skinsize 3, I have already noticed slight improvements in my skin.
Unfortunately my pump dispenser stopped working after a few days and the Customer Support team sent me a replacement immediately.
Very impressed with the product and Customer service team.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

So far I can't rate Klira highly…

So far I can't rate Klira highly enough. Even with their free product and routine recommendations my skin is improving. Great communications and updates from the team. Looking forward to starting with my bespoke treatment

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

This really is an exceptional product…

This really is an exceptional product combined with exceptional customer service. Tailored to you. Your specific skin needs. Not mass produced to suit everyone. The attention to detail in creating your unique formula is second to none. I'm a skin size 11 with very little concerns over the years. Very fortunate however I've since noticed a clarity and a firmness to my skin since using Klira. I've also not noticed flakes of skin peeling off which is a game changer ! Going to work the next morning knowing you don't look like you have a skin disease from tretinoin use the night before is so fabulous . How much I have saved since beginning this journey is amazing !!!! And a bland moisturiser in a large bottle lasts months and months and months ... and MONTHS..hahaha.. no expensive moisturiser for me anymore . I would recommend to everyone to take a trial .

July 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Top customer service!

I can’t fault the service at all. Whenever I’ve had a query, the Klira team comes back really quickly and resolves it. Top customer service!

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Save you self money by using the correct product

I have spent a great deal of money if the past few years trying to improve my skin but to no avail. I saw the advert for Klira and read reviews and decided to give it a try. Wow I am so glad I did. I purchased the one bottle but within 4 weeks I can clearly see an improvement so much so I have now subscribed . I believe my skin was worsening with the many differing products I was using. Now I use an everyday day and night moisturiser which was recommended and the kira at night. Highly recommend

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

I've been using Klira skin since 2022

I've been using Klira skin since 2022, after seeing Dr Emma Craythorne at her practice. She is an amazing expert, and my experience with her was so brilliant! I had a diagnosis of Rosacea & Seb-Derm & decided I would take up the subscription with Klira as part of my skin treatment plan . The service & product are amazing. I have noticed considerable improvement in my skin, it is less reactive, more predictable & the redness and papules I was experiencing went away. When ever I have had a questions the team behind Klira have been amazing. I think the cost is well worth it, as the product is trustworthy & I have seen results! I couldn't be without my Klira subscription now!

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible product

Incredible product! I've been using Klira for almost a year and it's made such a difference to my skin's hydration and texture. The customer service team are also super lovely and helpful!

July 10, 2024
Unprompted review
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Rated 5 out of 5 stars

My wife made me do it !

Typical male ..don’t do skincare at all except my wife makes me moisturise and spf. Now she’s introduced Klira a given me a routine .. wasn’t sure I needed it 😂 clearly I did as in a week even I can see and feel the difference.. I feel smoother my wife says I’ve more even colour and people say my skin glows. It’s a bit tingly but told to be expected and moisturising before helps. Very interesting all in all. Highly recommended.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional skincare

Really effective skincare at an affordable cost with the back up of experienced dermatologists. Only one cream to use at night so really easy. I noticed an improvement in my skin within days!
Any questions are promptly answered by email. I cannot recommend the products or company enough.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Never going back!!

I am in my fourth month of using Klira.!I have always used good skincare, but nothing has ever worked like Klira. It is absolutely the right product for my skin and I am already seeing great results. I will never go back.

The support from the derm team is great, if I have a question it is answered promptly and is always relevant.

I would 100% recommend.

July 6, 2024
Unprompted review

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