K&L Logistics Reviews 470

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional politeness, professionalism, and helpfulness, often noting their attention to detail and respectful attitude towards homes. The delivery service is frequently highlighted for its efficiency, accurate tracking, and timely arrivals, with many appreciating the drivers' calls ahead of time. People are very satisfied with the overall service, including the quick and careful assembly of products, and the removal of all packaging. However, some customers also noted minor issues, such as a lack of a full run-through of controls for certain products, or an instance where a new glass lampshade was cracked during delivery. Additionally, one reviewer mentioned a problem with a bed not going flat as it should, which was identified after the delivery team had left.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their politeness, efficiency, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight excellent... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise the professional... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the efficiency and... See more

Based on these reviews

Rated 5 out of 5 stars

Arrived within time slot and spot on time following phone call. Two men both very polite, explaining/asking where I wanted the bed placing etc. They both removed their shoes on entry which surprised a... See more

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Rated 5 out of 5 stars

Great experience today with the 2 man team delivery of our Mayfair King size adjustable bed. Was able to track delivery and received a phone call from them giving an accurate time. Very polite, res... See more

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Rated 5 out of 5 stars

Our delivery driver called ahead so we could be ready for them. They arrived as scheduled The bed was quickly and efficiently installed. The driver and his colleague were polite and knowledgeable givi... See more

Rated 5 out of 5 stars

The delivery men were excellent they were both very professional, tidy, clean and kind. My Mum’s new electric bed was professionally installed and placed where she wanted it. Clear instructions on how... See more

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Rated 3 out of 5 stars

2 young men arrived early, no 1/2 hour warning, but Very polite,charming and helpful. Assembled bed very quickly,but maybe should have done a quality check at this point.They then showed me how it... See more

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Rated 5 out of 5 stars

Fantastic service! Telephoned beforehand with accurate timings. Then when arrived, took shoes off as assembled sofa in the living room and took away all the packaging for me. Super friendly and polit... See more

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Rated 5 out of 5 stars

Delivery arrived within time slot and driver calling ahead of time to confirm. Both delivery guys well turned out, polite knowledgeable of the product which surprised me for a delivery company. Remove... See more

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Rated 5 out of 5 stars

Absolutely outstanding service! Rado and his team arrived early, were incredibly efficient, and worked fast while taking great care of everything. This is the second time I’ve used their services, t... See more

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Rated 5 out of 5 stars

I had a fantastic experience with the delivery team from K&L. They delivered and built my bed, and the whole process was smooth from start to finish. We ran into a few space challenges, but their... See more

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Rated 5 out of 5 stars

Mattress delivered exactly at forecast time. The two guys were friendly and polite, and took great care in carrying the mattress upstairs and installing it on the bed. Then they checked that we were h... See more

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Rated 5 out of 5 stars

Klevis and Atila delivered the new bed within the allotted time after phoning us to tell us an ETA. They were polite and professional as well as efficient. They explained about the bed and answer... See more

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Rated 5 out of 5 stars

Excellent service, from the first booking call through to installing and steaming my new sofa. Delivery guys were fantastic. So careful, polite, professional and great attention to detail. I got a... See more

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Rated 5 out of 5 stars

Really good communication regarding delivery times and they phoned to give me accurate updates on their eta. They were very polite, careful regarding my property and managed to manoeuvre my sofa into... See more

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Rated 5 out of 5 stars

Great updated communication keeping me well informed from K&L throughout the delivery from London to Dundee. They delivered a heavy bed & mattress to my 2nd floor flat with no complaints. 2 very polit... See more

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Rated 5 out of 5 stars

Great service throughout. Very accommodating when we had to change a delivery date. Kept is in the loop throught on actual delivery too. Your two colleagues who delivered were efficient and professi... See more

Rated 5 out of 5 stars

They were absolutely fantastic They were so polite. My house isn’t easy but they took out the old settee absolutely no problem (thought it was going to be hard considering the moaning I had wit... See more

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Rated 5 out of 5 stars

The delivery team were fantastic and extremely efficient putting the bed together, Tracking app is first rate. They had spent 2 long days on the road from London delivering all over the north of Scotl... See more

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Rated 5 out of 5 stars

Excellent customer service, kept updated & telephone call from them to advise of arrival time. Safely delivered and large heavy sofa through awkward door space with humour & no complaints. They were... See more

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Rated 5 out of 5 stars

Absolutely marvellous job done by Arsh & Sajan . Respectful and professional. Quick & quiet . Cleared all packaging at once . Made sure I knew the workings of the controller . We are very grat... See more

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Rated 5 out of 5 stars

Incredible delivery men - Eli and Faisal were the best!!! Just had a sofa delivered to a very difficult location (poor accessibility) and tricky angles in the house. Eli and Faisal from van 79 were SU... See more

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Rated 4 out of 5 stars

Ian & Endri were polite & courteous. They kept us informed about arrival time and were quick and efficient in putting the bed together. All waste was removed. I’d have given 5 stars if there was a run... See more

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Rated 5 out of 5 stars

We received a particularly friendly and professional phone call to organise the delivery date. The two gents who brought the sofa phoned us before they arrived and were very careful and considerate wh... See more

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Rated 5 out of 5 stars

Faultless service from this team. I had two calls the day before deliver and updates on the day. The delivery team were friendly, helpful, polite and very careful carrying sofas through our house. Tha... See more

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Rated 5 out of 5 stars

Faisal & Harjeet arrived when they said they would. They were respectful of our property & asked should they remove shoes ( Not necessary) They quickly brought in & assembled the bed where I wanted it... See more

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Rated 5 out of 5 stars

Great service from Attila and Luke who delivered my sofa from Schplendid. The app meant I could be ready for them and they actually used the what three words I sent - this is to help with delivery in... See more

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Rated 5 out of 5 stars

Arsh and Sajan were very friendly, helpful and professional for and during the delivery of my mums bed today. They were very polite and even insisted on removing their shoes before entering the house.... See more

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Rated 5 out of 5 stars

Professional, respectful of my property and made sure everything was in order and I was happy before they left. They had to work really hard to get the sofa into my tiny house and it was snowing as we... See more

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Rated 5 out of 5 stars

The service provided was exceptional. I received a pre-delivery phone call an hour in advance. The delivery and assembly were handled by two courteous and professional individuals. The service was pro... See more

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Rated 5 out of 5 stars

Delivery and set up brilliant. K&L kept me informed of progress of journey. The 2 guys were so polite and professional. They brought in bed and had it all set up in around 20 minutes. This included sh... See more

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Rated 5 out of 5 stars

Faisal and Shuaib delivered some bedroom furniture today. They called to give an estimate timeframe and actually arrived a little earlier. Assembled it all and took away all the wrapping. Excellent a... See more

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Rated 5 out of 5 stars

Great service . The tracker worked really well, giving us an idea of time of delivery and then Luke and Dean called us 20 minutes prior to actually arriving . Very professional and very speedy . The... See more

Rated 5 out of 5 stars

Faisal and Adnan arrived at the expected time,very cheerful,very polite . The bed was assembled quick with no mess and a full control demonstration was given . No mess was left behind an all round gre... See more

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Rated 5 out of 5 stars

Faisal and Harjeet delivered mum's bed this morning. They were polite and curteous throughout. They built the new bed and took the old one away with great consideration and competency. Very pleasa... See more

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Rated 5 out of 5 stars

George and Christian delivered a remote control bed for me today. They gave me several updates on the time they were getting here they took my old bed away and brought my new bed in and set it up for... See more

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Rated 5 out of 5 stars

The two installers who were brothers were lovely. Very professional, efficient, polite and friendly. They dismantled my old bed and removed it and removed the old mattress. They then installed my ne... See more

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Rated 5 out of 5 stars

Fantastic delivery. Really quick and efficient. There are quite a lot of stairs and corners to navigate and they did a superb job and didn’t even grumble (I grumble even bringing in the groceries) so... See more

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Rated 5 out of 5 stars

Perfect delivery, they rang ahead so we knew exactly when they where arriving. 2 very professional men installed our new electric bed with no fuss and left no mess. Cannot fault the delivery and insta... See more

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Rated 5 out of 5 stars

My 91 year old Aunt had an electric bed delivered and assembled on 22 January 2026. The delivery team assembled the electric bed efficiently and courteously. The delivery team kept me in touch and ran... See more

Company replied

Rated 5 out of 5 stars

Excellent service from delivery men Faisal and Harjeet. Arrived on time, manoeuvred bed components without scratching walls, built bed quickly with no fuss. Many thanks!

Rated 5 out of 5 stars

Being an early morning delivery I appreciated the delivery and tracking information given. Attila and Ian arrive dead on delivery time given. Both were professional and proficient. The large heavy bed... See more

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Rated 5 out of 5 stars

Arsh & Sajan delivered my bed as expected. They were both polite & professional. Provided tips for my bed and cleared up all left out packaging and mess with no bother at all. Highly recommend. 5 star... See more

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Rated 5 out of 5 stars

Excellent service. Helpful, careful delivery guys who took time to explain how to disassemble the sofa in due course and made sure all was in order before they left. Cannot fault

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Rated 5 out of 5 stars

Arrived promptly with a phone call before hand to let me know they were on their way. Very polite and helpful set up the bed quickly and efficiently also taking time to explain the controls. Very ha... See more

Rated 5 out of 5 stars

When the two gentlemen arrived they were very friendly and professional. They always asked if they could do whatever it was they had to do. They let us know exactly what they doing and why . Always po... See more

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Rated 5 out of 5 stars

Faisal and Harjeet were quick and professional; they carried in and assembled a very large heavy bed with great care. We got helpful updates on timing before delivery so could prepare and knew exactly... See more

Rated 5 out of 5 stars

Company arrived within time frame given: the guys were polite, worked efficiently and cleared up. Unfortunately There was a tear in the headboard, not their fault, they took photos and I reported bac... See more

Rated 5 out of 5 stars

Faisal and Harjeet assembled the bed quickly and efficiently. They were courteous and respectful, which is greatly appreciated. Many thanks and good luck with your onward journey.

Rated 5 out of 5 stars

Live tracking which was very helpful. Phone call to give time for delivery. Very swift off-load and bed constructed. Shown how it works. All rubbish taken away. Fabulous👍

Company replied

Rated 5 out of 5 stars

The two GENTLEMEN who delivered my Bed today were very polite excrptionaly good at their job. Put the Bed where I asked them too. Got on with assembling it without fuss. As I had told the suppliers... See more

Company replied


Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Shipping Company

Written by the company

Meet K&L, A family-run delivery company, an expert at 2-man white glove delivery service with a decade of unwavering dedication to timely and reliable service. Nestled in the heart of a bustling city, our team has honed their craft over the years, weaving a tapestry of trust and efficiency with each parcel we deliver. From humble beginnings to becoming a cornerstone in the local delivery landscape, our commitment to excellence and personalised care has solidified our reputation as the go-to choice for businesses and individuals alike.With a fleet of vehicles manned by skilled drivers who treat each delivery as if it were their own, K&L continues to be a beacon of reliability and dependability in the ever-evolving world of logistics. We prioritise customer satisfaction by offering personalised delivery options, real-time tracking systems, and exceptional customer service. By aiming to provide a seamless and user-friendly delivery experience, we ensure that customers feel valued and well taken care of throughout the entire delivery process, ultimately building long-lasting relationships and loyalty.


Contact info

4.9

Excellent

TrustScore 5 out of 5

470 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Great service from K&L

The installation team from K&L arrived on time. Both of the guys were polite and friendly. They did a clean tidy and efficient job. The bed was installed correctly and I was provided with a short demo of the bed adjustment control. The customer experience met my expectations, and I would definitely recommend K&L for their home delivery and installation service.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Professional exceptional service.

We had a large Sphlendid Sofa delivered by Harjeet and Sukh from K&L Logistics. Delivery was prompt and on time and the service from this logistics company was professional and exceptional throughout.

Harjeet took tremendous pride in setting up the large sofa and took great care insuring our purchase was handled carefully with the utmost attention to detail in presentation.

Absolutely brilliant service. Thank you.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Harjeet and Sarb did an amazing job…

Harjeet and Sarb did an amazing job delivering my sofa. They brought it up to my second floor flat and assembled it with no issues. Their service was fantastic and I’m really happy with my sofa

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery all round

Our delivery driver called ahead so we could be ready for them. They arrived as scheduled The bed was quickly and efficiently installed. The driver and his colleague were polite and knowledgeable giving us a thorough review of the operation of the bed, removing rubbish and leaving our place clean and tidy. Thank you

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Good experience

Good experience, respectful of house . Nice guys .

April 7, 2026
Unprompted review
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Reply from K&L Logistics

Hi Paul,

Thank you so much for your kind words—we really appreciate you taking the time to leave us a review! It’s great to hear that our team made a positive impression and treated your home with care.

We hope to have the opportunity to help you again in the future.

All the best,
K&L Logistics

Rated 5 out of 5 stars

Good service

Quick, efficient and friendly. Delivered in promised timeframe. Kept informed of timing.

April 8, 2026
Unprompted review
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Reply from K&L Logistics

Hi Molly,

Thank you for your lovely feedback!

We’re really pleased to hear that you found our service quick, efficient, and friendly, and that everything was delivered within the promised timeframe. Keeping our customers informed is very important to us, so it’s great to know that came across in your experience.

We truly appreciate you taking the time to share this.

Best wishes,
K&L Logistics

Rated 5 out of 5 stars

Brilliant customer service from these…

Brilliant customer service from these guys. They had to fit a sofa through a very narrow hallway and did it effortlessly. Five start!

April 7, 2026
Unprompted review
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Reply from K&L Logistics

Hi,

Thank you so much for your fantastic feedback!

We’re delighted to hear that you were happy with the service and that the team handled the tricky sofa delivery with ease. They’ll be really pleased to know their efforts made such a positive impression.

We truly appreciate your kind words and five-star rating—it means a lot to us!

Best wishes,
K&L Logistics

Rated 5 out of 5 stars

Great delivery experience …

We had very good communication for our delivery. The men were friendly and considerate during the delivery and did a great job putting together our order.

March 30, 2026
Unprompted review
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Reply from K&L Logistics

Hi,

Thank you for your great feedback!

We’re really pleased to hear that you had a positive delivery experience and that communication throughout was clear and helpful. It’s also wonderful to know our team were friendly, considerate, and did a great job assembling your order.

Best wishes,
K&L Logistics

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Rated 5 out of 5 stars

Great experience today with the 2 man…

Great experience today with the 2 man team delivery of our Mayfair King size adjustable bed.
Was able to track delivery and received a phone call from them giving an accurate time.
Very polite, respectful of our home, removed all packaging and demonstrated the bed to us.
Very happy and impressed with the service from this company from start to finish.

April 1, 2026
Unprompted review
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Reply from K&L Logistics

Hi Christine,

Thank you so much for your wonderful feedback! 😊

We’re thrilled to hear that your delivery experience went smoothly and that our team were polite, respectful, and thorough in setting up your Mayfair King size adjustable bed. It’s great to know that the tracking and call ahead made the process easy and convenient for you.

We really appreciate your kind words and are delighted that you were impressed with our service from start to finish!

Best wishes,
K&L Logistics

Rated 5 out of 5 stars

Seamless delivery

Seamless delivery. Very professional team. Couldn’t be happier

April 1, 2026
Unprompted review
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Reply from K&L Logistics

Hi Karen,

Thank you for your kind words!

We’re delighted to hear that your delivery was seamless and that our team made a professional impression. It’s wonderful to know you’re happy with the service.

Best wishes,
K&L Logistics

Rated 5 out of 5 stars

The delivery guys were very polite

The delivery guys were very polite, very careful i was so impressed with them.
They got my bed assembled very quickly and took all the packaging away leaving no mess.
Would highly recommend.
Thank you guys. Gary from South Wales.

March 30, 2026
Unprompted review
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Reply from K&L Logistics

Hi Gary,

We’re thrilled our team impressed you and got your bed assembled quickly and neatly. It’s great to hear you were happy with the service.

We really appreciate your recommendation!

Best wishes,
K&L Logistics

Rated 5 out of 5 stars

On time

On time. Great care with paint work! Extremely polite.

March 30, 2026
Unprompted review
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Reply from K&L Logistics

Hi Natalia,

Thanks so much for your lovely feedback! 😊

We’re thrilled our team arrived on time, looked after your paintwork, and were polite throughout. It’s great to hear you had such a positive experience!

Best wishes,
K&L Logistics

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Rated 5 out of 5 stars

Both were very helpful ,friendly and…

Both were very helpful ,friendly and respectful of property, very efficient doing their job and very knowledgeable of the product..

March 27, 2026
Unprompted review
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Reply from K&L Logistics

Hi Jacqueline,

Thanks so much for taking the time to share your experience! 😊

We’re so pleased our team were able to provide friendly, helpful service while taking care of your property, and that their knowledge of the product made a difference.

It’s great to know you were happy with how everything went!

Best wishes,
K&L Logistics

Rated 5 out of 5 stars

George and Christian delivered a bed

George and Christian delivered a remote control bed for me today. They gave me several updates on the time they were getting here they took my old bed away and brought my new bed in and set it up for me and showed me how to us it. They were polite efficient and respectful. Well one guys

March 25, 2026
Unprompted review
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Reply from K&L Logistics

Hi,

Thank you so much for sharing your experience! 😊

We’re thrilled to hear that George and Christian kept you updated, handled your old bed, set up your new one, and showed you how to use it. It’s great to know they were polite, efficient, and respectful throughout.

We’ll make sure to pass your kind words on to them!

Best wishes,
K&L Logistics

Rated 5 out of 5 stars

The delivery team were efficient and courteous.

My 91 year old Aunt had an electric bed delivered and assembled on 22 January 2026. The delivery team assembled the electric bed efficiently and courteously. The delivery team kept me in touch and rang me 20 mins before they were arriving. Everything went smoothly and they demonstrated the functions of the bed.

January 22, 2026
Unprompted review
K&L Logistics logo

Reply from K&L Logistics

Thank you for your review. We’re very sorry to hear about your experience and the lack of follow-up regarding the damage caused during delivery — this is certainly not the level of service we aim to provide.

We would really like to investigate this matter as a priority and ensure it is resolved for you and your aunt as quickly as possible. Please could you contact us directly on 02081379918 so we can look into this further and put things right.

We appreciate you bringing this to our attention and look forward to speaking with you soon.
K&L Team

Rated 5 out of 5 stars

Wonderful team

Wonderful team that arrived on time and contacted us 30 minutes before to let us know they were on the way. They were extremely polite and wonderfully efficient and took the time to explain how the bed worked. Thank you!

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Received bed from K &L transport.

Received bed from K &L transport.
Klevis and Attila did a fantastic job! They were very professional and helped to put the bed together in no time. Really pleased with the service and would highly recommend

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Arrived promptly with a phone call…

Arrived promptly with a phone call before hand to let me know they were on their way.
Very polite and helpful set up the bed quickly and efficiently also taking time to explain the controls.
Very happy with the service.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Klevis and Atila delivered the new bed…

Klevis and Atila delivered the new bed within the allotted time after phoning us to tell us an ETA.
They were polite and professional as well as efficient.
They explained about the bed and answered my questions.
They took all the rubbish away and we were very happy with their service

March 19, 2026
Unprompted review
K&L Logistics logo

Reply from K&L Logistics

Hi there,

Thank you so much for your kind review! We're really pleased to hear that you found the team polite, tidy and efficient, and that communication throughout the job met your expectations.

We truly appreciate you taking the time to share your experience and hope to assist you again in the future.

Thanks again from everyone at K&L Logistics! 😊

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