KLM Royal Dutch Airlines Reviews 502

Excellent customer service for me. My flight was delayed at the gate and I was at a real risk of missing my connecting flight. The KLM cabin crew helped me by moving me to the front of the plane from the back, and helped me with my gate. They were so helpful and courteous.

I had to run across the terminal to make it in time for the gate closure. App arriving I was out of breath and very hot the cabin crew again helped me with ice cold water on entering the plane. Noticing I was hot and out of breath.

The flight refreshments were great In flight unlike a German airline going out.

I have just booked another big flight with KLM based on this excellent experience

I would have scored 0 stars if I could, my experience has been so poor today. I could cry over the whole situation. Our initial flight was delayed by 30 minutes which meant we missed our connection. The next flight KLM could book us on was more than 11 hours later than our scheduled flight. By the time this was apparent, I had only had 2 hours sleep in 26 hours due to the early time of the first flight. I asked if they could offer anything to help make us comfortable during such a long wait. Of course the answer was no...but we were offered 15 euros each in vouchers for the airport. This gets you next to nothing in an airport. Writing this, I've now been on the go for 24 hours following just 2 hours sleep and still 6 hours until my flight. I don't know how I'm going to stay awake and KLM staff have been just so unhelpful and uncaring. To add insult to injury, we are not seated together on our new flight, something that was arranged for the initial flight. This level of customer service is extremely poor.

Careful when booking a returning flight. If you can't make your first trip your second trip will be cancelled, nothing you can do about it.

Flight got cancelled. They send us to departure 2 for hotel vouchers and info. Nothing at departure 2. Only a note to do it ourselves because the service desk is closed.

Yeah right - your service just sucks

Due to a defective payment machine at the airport, The KLM ground stewart accidentally charged us an incorrect rate for our travel luggage. You might think that could happen. We were referred on the spot to submit a refund and it would all be solved. More than 2 months later and dozens of e-mails and customer tickets later, still no progress or refund. All tickets are closed and you are not allowed to speak to anyone who can say anything meaningful about it. You are barked at on the phone as a difficult person and that's it. This is a typical example of KLM customer service. There is no customer service, only arrogance service. Difficult customers, we would rather not to fly with us KLM. For this reason I would not recommend KLM to anyone. Flying okay, but service 0%. Special thanks to Arthur of the KLM arrogance service. Great job!

Such a terrible company to deal with

My partner took the journey from Manchester to kristiansand (lay over in Amsterdam) on February 2nd he missed his second flight due to his flight from Manchester being delayed. He had to stay at a hotel in Amsterdam over night and catch a flight at 5pm the next day.

On the way home he also got stuck in Amsterdam on 6th feb this time he had to find his own hotel because theirs was ‘full’ he lost a days earnings had to pay and extra night for car park in Manchester and pay the hotel out of pocket.

It has now been 2 month he has not received a penny of this awful company. Both of these occasions have been put down as extraordinary circumstance and they haven’t payed him his compensation. This is frankly a joke & they have been awful to deal with I really hope this company goes bust it would be the best for all of us!

Let me tell you my story.
I intended to fly from Dublin to Toulouse via Amsterdam with a connection time of 1h.
The flight from Dublin to Amsterdam was half an hour late but we were informed by the captain that the connection would be ok.
In Amsterdam I ran all the way through police and the whole airport. At the gate, the plane was there with people still boarding. There were three of us with the connection. And the staff told us NO you cannot board the plane. One of us, a dad, was marrying his son the next day. He was crying because he would not make it on time …
And you know what ? That was the 9pm flight, the last one.
I hope the crew made it on time to their hotel and a good night sleep…

Lack of compensation for delayed flight Porto to Amsterdam (3 hours), date: 06.09.2023, then lack of promised hotel accommodation in Amsterdam and therefore a whole night at the airport without KLM service, date: 07.09.2023. We have filed a complaint several times via email and mobile phone and requested compensation, but have today: 26-12-2023 only received partial compensation regarding one person – the other person has received no compensation at all.

Not only you loose my suitcase but now you're declining to compensate me? Three times I called your support team and in each call they said to purchase new clothes while my suitcase was delivered to me. I understand I was able to retrieve it on the same day, but I got it at 8pm and I had business meetings through the day I could not attend wearing sneakers and t-shirt (that I had been wearing all day). Do what you promised!

The service level is horrific at KLM. Its now allmost 1 year since my refund case started and we are still not fully refunded. The level of inkompetence is mind blowing. Everyone is friendly on the phone and ensure they will get right on it. Then what happens, nothing. Its a waste of time to keep calling, no one steps up and take some responsibility. Ive given up and let the thieves keep the money.

KLM offers a more expensive ticket option that allows you to 'change your flight free of cost, with only the charge of the difference in the ticket price of that flight'. In addition, if the flight you change to is cheaper, you will get a money-back voucher.

However, what they do not mention is that they charge different rates for tickets that you want to change, then they will charge for the same ticket on that day. So for example you bought a ticket for 500 euros, and the exact same ticket for that day you want to change to is 550 euros. Instead of charging 50 euros, their price rate for changing the ticket starts from 222 euros and up, as they insist 'changing tickets' for the exact same flight as a new flight now costs 712 euros.

In other words, they hold different prices for flights you want to change, than for the new ticket flight price. So the promise that you will only pay the fare difference of that flight, is a lie. Such a ticket option does not exist if you book with KLM!!! DO NOT BOOK IF YOU DON'T WANT TO LOSE A LOT OF MONEY ON AN UNFAIR RATING SYSTEM

Dont ever but ekstra bag the website because they Will say no egen you come the airport and you Will but again ekstra time 👎🏿👎🏿 Company dont trust Them

It used to be my favourite airline, but I'm not at all interested in booking with them again. I wanted to travel with my pet, a dog, in a crate in the hold. That used to be max $200 per flight. They've now changed that to $400 per flight! It's more expensive than my seat... Absolutely ridiculous, the most pet unfriendly airline. Especially because competitors charge $150-250 per flight, so I guess no more KLM for me.

Disappointed with my recent airline experience. The condition of the plane seats left much to be desired; some were broken, and the front seats lacked sufficient legroom. Unfortunately, there were instances of unprofessional behavior, including inappropriate touching without my consent, from cabin staff, which led to uncomfortable situations. It's crucial for airlines to maintain a respectful and welcoming environment for all passengers. Additionally, there seemed to be a miscommunication about restroom availability, as some toilets were reserved for staff, causing inconvenience. Communication could have been better, and their assistance was lacking in some areas. I hope the airline takes these comments constructively to enhance the overall passenger experience in the future.

We were on KL1713 departing at 2pm on 29th August. Two of our check-in bags did not make it from Amsterdam to Porto. We waited in queue for 2hours at Porto airport to file our PIR and were told that our suitcases would be put on another flight and delivered the next day on 30th August. KLM confirmed by email to me that our baggage with no. 031871 is now on flight KL1715 to OPO and KLM and will send us another message about the delivery of our baggage. This did not happen at all and when we called the helpline on 30th August at 1507 hrs to inquire we spoke to a person named Luciana who told us that our bags in fact did not make it on KL1715 as per the email and that there’s nothing she can do to help and we have to just wait. Luciana also chuckled at our situation when I explained my bank cards were in my suitcase and this was highly inappropriate. When I questioned her why KLM would confirm by email the bags have been sent on KL1715 she said this can happen when planes don’t have capacity and we have to wait another 3 days. When I insisted for her to find out and make sure she hung up the phone on us. Luciana displayed a serious lack of empathy and was very unprofessional and rude. Clearly someone that is not cut out for a customer service role. I then got a text message at 1742hrs (Portugal time) saying “Your baggage item no 031871 & 031839 did not make it on board, but has been scheduled for the next available flight. Please report it online within 48h via https:” Not only was no https link sent in this text message but we also haven’t heard back from KLM yet ! This is a serious issue of consistently poor service when it comes to handling baggage and/or retrieving it and there are hundreds of detailed reviews on various forums for KLM that seem to be ignored and nothing being done to improve. I can’t understand how an airline can treat its paying customers with such utter disregard and care. I’m not even expecting anything to happen from this message to be honest but will make sure I move mountains on all social media platforms for this and other voices to be heard.

Disaster!! Booked an upgrade, paid for it and received confirmation email it was successful. Only to be seated in economy and nobody able, willing or available to assist. Flights got delayed both ways of the trip. Will not fly KLM again if I can help it

It took 5 days to get me and my sons 3/4 luggage & 10th day when we go home we received that last luggage! And we have to check in hand luggage? And it wasn’t full on the airplane! We got compensating by 40$. Maby 200+ would be ok!
Called, mailed about 10 times.
And saved all receipts to get money back for purchases of clothes. Said it was not readable but it was good and easy to read. Sometime it was fine they said! Now I don’t get any money back at all from them! But I’m
Not done with them!
Last time i use KLM!

Kim cancelled my flight then they gave me a voucher and I asked for a refund of my 190euro, they said they issued the refund in October. I was never issued a refund. KLM has taken my money and I called their KLM line and asked for a voucher..I just want KLM to allow me to use the money they have taken from me..I have tried for months via their website to get my money back or a voucher and it does not work. KLM issue me a voucher urgently an end this nonsense. refund 1508793310. taking my money without providing a service is theft.

I am having problems with this company before I even fly with them....
My flight is scheduled for October, and now a few weeks after buying the tickets, some of my connections were cancelled,
soon after they changed automatically but made connections impossible to catch,
After calling, they changed again, wrong, causing me to arrive at the connection and miss the next flight arriving an hour after the connection I was supposed to catch ... Calling again, they changed it, but forgot an
important detail that I made clear on the phone, I HAVE PAID FOR AND CHOSEN MY SEATS, I PAID AN ADDITIONAL FEATURE FOR MY SEATS ON THE FLIGHT BACK WITH MORE COMFORT FOR A 12 HOUR FLIGHT ...
And they just moved me without my paid seat at departure, and my return seat which was more comfortable, they just put me in any normal one and I paid extra for it ...
I really don't know what to do and how to proceed because there have been phone contacts, I've been reassigned 3 times and it's tiring right before I fly ...

Delayed for 29 Hours! And given a refund of £11.28. Would not recommend this airline. Avoid at all costs.