KLM Royal Dutch Airlines Reviews 502

Sabre BWSLFA, Delta Air Lines HPVM8N
klm without providing upfront information , denied me boarding pass, I have ticket from Moscow to minneapolis with connection in Amsterdam ( I'm Canadian citizen)
on front desk mr Marasov Sergey -manager , was aking me to provide me info that i'm son of my parents citizen of USA. I shown him my birth certificate, he said that it is not enough , I must provide copies of parents US passports, I did , then he asked me about my father naturalisation certificate, I did. Anyway the are refused my boarding, this is discrimination!!! they gave boarding passes to other people in the same situation. I'm retired person with disabilities , so instead of help , I received upgrading experience. And my mother she is 89 has no chance to see her son last time. I'm going to ask you why keep this totally unprofessional people in you company. I was without sleep for 20 hours , 8 hours in Airport , no boarding , i paid for taxi 2200 rubles and pcr test 2850 rubles , also accomodation 10 000 rubles. I need refund or flight reschedule. In all this situation, responsibility totally on KLM. This is weird situation created by your staff. Sorry but you must pay my expenses.
As I was reading on internet , KLM never pay for their mistakes and never apologies . In the future I'm not going to fly KLM .
Sincerelly, Iouri Tcherniakov

I have never experienced something like this - unable to reach regardless any phone number you call, even their 24 hour service. Impossible to get in contact with them or get any help.

UPDATE : I finally got my refund after weeks of calling non stop :

I have been trying to get in contact with KLM for days regarding a refund and I’ve had absolutely no response no numbers are ringing and nobody is answering messeges emails Facebook WhatsApp I’ve tried them all this is very upsetting my tickets are refundable as that’s the ticket I choose and they are trying to ignore me untill it’s to late to accept a refund

KLM is terrible, avoid at all costs. You must pay a crazy price for checked luggage and the price associated is higher than what is listed in the fine print. The seats were tiny and uncomfortable and the food is garbage. I would gladly pay another airline more just to avoid.

Unreal...as a sky team member, I was appalled by the racism experienced on the KLM flight. Never had I experienced this on Delta, Korean Air or any other Sky Team member airlines. It was clear to me that it was because of my Asian appearance, despite being an American citizen, because no one else was turned away from using the restroom upfront. Disgusted.
Furthermore, I had requested sparkling water prior to the individual sitting next to me. While that individual received it, I was "forgotten" for both the water as well as hand wipes. Speechless.

I booked a post-lockdown trip to visit family with my 2 year old son. KLM lost our bags and my son's car seat.
It's been days and they still haven't delivered anything, despite the bags having arrived on the next flight.
Their support staff literally hang up on me when I call for help. They don't even respond to direct messages on Facebook.
We had to pay £200 for a taxi with a car seat to get to accommodation.
Now we are here with no clothes, toiletries, toys, etc. and we can't go anywhere without the car seat.
Can't get any information from KLM or the courier they apparently gave my bags to.
It has completely ruined our first trip for nearly 2 years. It is the worst travel experience I have ever had any I urge anyone considering flying with KLM to think again.

On arrival at KLM check in desk, the Internet connection was not good and the NHS site was having technical issues, so I was unable to show proof of being vaccinated. The check in gent could not have done more to try and help me access the information and I am so grateful for his patience and understanding. So I couldn't proceed and fly until I could provide the proof. I downloaded the barcode at home to a pdf.

It was difficult to get in touch with KLM via WhatsApp, Facebook, they did respond to say look for answers on their website and apologise for being so busy. I tried the 24hr telephone line, it said it was closed. I persevered the next day and received the dreaded message that they were experiencing experiencing high number of calls and to try again later. Eventually I was able to speak to a human after it ringing for over 40 minutes. Once I was speaking to a human, he was so helpful and booked me on the next flight.

I transferred on to another plane at Amsterdam, both outbound and return. All staff, from the check in staff to the crew were excellent, so professional and friendly.

The only fault I find with KLM is they raise the price to ridiculous levels a week or so before, so they are sometimes flying with many empty seats because, as an example, that weekend they were charging £697 from Newcastle to Nice. A return flight to USA or Asia can be cheaper than this. I had booked a few months ago and paid about £184. If they offered better deals or kept the prices similar, then I would fly far more regularly.

Do not fly! Do not buy tickets. Garbage company!! Go somewhere else! Fly with someone who will bother to have agent 24/7 to resolve any issues. Sold tickets, issued boarding passes and at the end said "oh, you cant fly to US VIA Amsterdam only VIA Istambul" But you sold us tickets KBP>Amsterdam Amsterdam>JFK, registered us to fly and issued boarding passes!!!
Oh, did I mention-and there no 24/7 support to call so if you have any issues beyond 9am-5pm, too bad screw you. Terrible POS airline.
See you in cort masafakkas

Horrible service.

1) They cancelled my return flight, which means i will have to stay 2 days more in Portugal (after all the others that i am travelling with already have returned), and offered no compensation for the extra hotel nights, expenses etc.

2) They have no email. Wrote to their Twitter, Whatsapp and Facebook as they recommend on their homepage. But no one ever answered other that robots. Better to call them, but I recommend to make your own recordings of your conversations with them. Or else, it is just their word against yours, since you dont have anything written.

3) The new flight they have given me is with Air France, and doesnt include seat reservation (i paid around 100 euros for seat and special menu reservations on my previous fligt).
After aguing with them over the telephone, i have now filed complaint, and it will take them up to 60 days to evaluate if i can get a refund for the special menu og seat reservations i paid for, and that i dont get with the new flight they have given me via AirFrance..

Was booked as a business class customer, they lost my baggage for a trip to Africa. Was without my bags for 6 days, almost ruined my trip. When I applied to be reimbursed for toiletries, clothing, etc. that I had purchased they said i did not apply soon enough and refused to reimburse me. They did not even consider that I was in AFRICA for 2 weeks, and that since my flight was booked through Delta, i wasted another 2 weeks trying to file a claim through them.

ONE STAR IS GENEROUS I WOULD GIVE THEM HALF A STAR AT BEST PURELY FOR BEING ABLE TO ANSWER A PHONE! I booked flights to Italy via Amsterdam in February 2020, the pandemic hit and all flights had been cancelled. I rang KLM as to request a refund and they said that they could only issue vouchers and I could apply for a refund a year after the voucher was given. I was certain that this was not legally correct but I just accepted it at the time to save the hassle. One year on I rang and applied for my refund which the lady on the phone kindly started the process of, she said it could take four weeks for the refund to be processed which once again I accepted given the current situation. After four weeks I still had not had my refund so I rang KLM back a second time to be told that the refund had been issued to my original bank account, I told her that I had received no refund what so ever to my account. She said that she would have to contact the refunds team to request an ARN number and that I would need to call back in two weeks time. Once again I call back after two weeks and get told the exact same thing by someone different, they again tell me to call back in two weeks. Two weeks pass and I call again to go through the same story with a different individual called Joyce (ID 9744) who promised and assured me that my case had been put as a priority and someone would get back to me via email or call within two weeks, as I am sure you can guess there was no contact from KLM once again. I have called another four times since and received no assistance what so ever, I asked to speak to a manager and they said that I would be told the same by them, I asked to speak to them anyway and I was told NO you can not speak to anyone else. Here I am sixteen months later after my original booking, no progress made with my refund, £350 out of pocket still, probably 16 hours worth of holding on calls, making calls and being disconnected, zero customer service or compensation shown or given to me. I get the impression they just want people to give up so they can keep their hard earned money instead of paying them their refund that they are legally owed. I would advise anyone looking to use KLM to AVOID at all costs.

I thought there are no more medals for crappy companies but KLM will win this medal tens times over. HORRIBLE, but on the plus side the aircraft was a bit decent. Bad customer service. This will be like flushing your money down the toilet.
KLM will be among the least airline to fly with anytime soon.
Needs major organisation and customer service improvement.

I have recently travelled from the UK to Africa for work.
When my employers booked my flight and sent through my flight details there was nothing showing by KLM ref. baggage weight allowance. 1 baggage.
When i checked in at Newcastle int Airport for my flight, my bag weighed 31 kilo.
I was subsequently charged £87.00 overweight.
Not impressed i sent a message to KLM and to this date no response.
My flight had very few people on due to Covid and KLM are making easy extra money at travellers expense.
Very poor service with regards to information

Cancelled trip and refused a compensation for 1 night due to change in their plan.

I've flown to Rio de Janeiro and back to the UK through Amsderdam several times with KLM, and always experienced excellent customer service, polite and thoughtful Cabin crew, especially when travelling with my son when he was a baby. The KLM Boeing 777 I flew in were always looking clean tidy and fresh, and when we as a family return to Brasil I look forward to flying with KLM again.

Hi All
I recently came back from Ghana and I have had the most horrific and worse trip ever in my life
From Accra to Amsterdam I was not fed simply because I don't eat chicken and the crew claimed that's all that they had, they mentioned of reporting and booking for special meal if I have allergies but mine is not allergy I simply don't eat chicken I can't say it's allergy.And because of that I was not given anything throughout the flight.
to make matters worse from the ground crew to the flight crew and even customer service were so unhelpful,could it be because the flight was coming from Africa,because I have used the service in Europe and it was better
Also when I was leaving Heathrow for Ghana klm refused to take my 65inc TV saying they had a smaller aircraft to Amsterdam meanwhile I paid for the extra baggage also I had to get a cab to send the tv back at a cost.
This has been reported to their complaint team but they seem not to care

-This carrier was the only one flying from Germany to Sweden with a stop in Amsterdam.
-No clear information about testing requirements in transit flights during covid lockdowns. Was denied check in because I had no PCR test to Netherlands despite being only a 1 hour stop. The info were only displayed at confirmation email which people don't read.

-Unable to change/refund a flight though when booked they say that flights can be refunded with voucher before outbound flights. Website says "We cannot check if you are eligible for a flight refund". I lost around €500 for 3 flights already before even flying with this carrier.

1 star is because the ground staff were ok. The in flight staff were incredibly rude, no manners, aggressive sharp talking, very limited food and beveridge service. Asked to move due to a issue with my seat, there was no one for at least 5 rows in front. Got a firm no and told to sit down even though we were still on the ground and not yet moving. Asked for a water was again firmly told to wait until in the air? Was woke up several times to be told to put my mask back on (which had slipped down while sleeping) even though there was no one within 2metres either direction of me, actually the staff broke social distance guidelines to wake me up and tell me, not ask, tell me to put it back on... again firmly.

Do KLM staff get trained to not say please or thank you? 13 hour flight never heard either at any time.

Also the plane was not cleaned between arriving and departing, in this climate this should be sanitized? But to have litter on the floor is unacceptable.

Its well known KLM is a glorified budget airline, I have had my problems with them in the past, and never fly with them, this time it was purely due to UK Red list countries being most major airlines including Qatar and Emirates.

I wont give them another chance. Absolutely unsatisfied customer. 1*.

Booked tickets to Zanzibar directly with KLM....then COVID killed our plans...
One phone call and KLM gave a full refund - took a bit of time for the refund to arrive but it did arrive.

I booked 3 flights to Vienna for a recent business trip and I decided to factor in to my project costs the fully flexi tickets with Sky priority , free cancellations or changes for our own peace of mind in these unpredictable times, However when I tried to change us to an earlier flight I was charged £189 , I rang the number and spoke to an advisor and he confimed that it was unavoidible due to the flight neing nearly at full capicity. I paid the money and the flight was 50% full , Its really not fair when youve already paid a premium to try and manage your losses that you get hit with another bill from something in the micro print , shame on you KLM