K&M Hearing Solutions Reviews 

120
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, friendly demeanor, and ability to make them feel welcome and at ease. People frequently highlight the extensive knowledge and reassuring approach of the audiologists, who provide clear and comprehensive explanations throughout the process. The service is described as thorough and efficient, leading to positive outcomes and a strong desire among many to return for future appointments. Reviewers often note the excellent user experience, appreciating the personalized care and overall comfort during their visit.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendly, professional, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing it as enjoyable, pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first full consultation for blocked ears and I was made to feel welcome immediately with friendly staff in reception, before any consult took place! The treatment was comfortable and e... See more

Company replied

Rated 5 out of 5 stars

This was my very first visit to a Hearing Consultant to have my ears syringed and there was a certain amount of trepidation on my part. However, any apprehension that I felt was quickly put asid... See more

Company replied

Rated 5 out of 5 stars

I have found K&M Hearing Solutions To be a very friendly and helpful. I have just been on my second visit and was very pleased with the service again. Information is very forthcoming and smiles an... See more

Company replied

Rated 5 out of 5 stars

I visited today with my 14 year old daughter for the first time to have ear wax removed. We were welcomed in at reception and offered drinks while we waited. When in treatment room, Kara was great and... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

We are a family run business based in Truro, offering the highest level of care and attention to meet your needs. With over 20 years experience in the industry you can trust you will find the right solution. We offer hearing diagnostics, private hearing aids, wax removal and tinnitus consultations. We use state of the art equipment including our specialist Quiet Star Sound Booth.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(120)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful people inside and out.

A very traumatic event, made into a very enjoyable time. Shared a bit too much, but Kara exudes trust and loyalty.
Three people met in total all superstars. Made to feel like the most important person in the world.
Anybody would be privileged to be treated by these people.
Thank you very much.

Ian
Struggling Veteran.

March 16, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your wonderful review Ian- it made our day 🥰 I'm so pleased you felt comfortable and enjoyed your visit with us 😊

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Rated 5 out of 5 stars

K&M Hearing

I would absolutely recommend K&M Hearing Solutions for anyone that wants a personalised audiology service. Kara was genuinely friendly and so enthusiastic about what she does, taking the time to explain everything at just the right level of detail.

The premises were lovely, and I was offered a coffee prior to the start of my appointment by Dave on reception, who was also very engaging and great company during the short wait for the appointment.

Lovely professional people - great facilities and great service.

March 12, 2026
Unprompted review
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Reply from K&M Hearing Solutions

thank you so much for your wonderful review Daniel. We really appreciate it. I'm delighted you enjoyed your visit with us and look forward to seeing you again should you need our services in the future. Dave will be sure to put the kettle on! ☕

Rated 5 out of 5 stars

Amazing service from Kara

Amazing service from Kara - I went in for a basic assessment and came out with a full MOT. Kara was incredibly diligent and knowledgeable and I wouldn’t hesitate to recommend.

March 16, 2026
Unprompted review
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Reply from K&M Hearing Solutions

thank you so much for your lovely review Mr Haime. I'm so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

My first visit

This was my first full consultation for blocked ears and I was made to feel welcome immediately with friendly staff in reception, before any consult took place!
The treatment was comfortable and effective. Kate and her student were warm and friendly, making me feel at ease and also giving full and comprehensive feedback.
I strongly recommend K&M Hearing Solutions.
I’m pleased to be in their system for an annual check-up in future.

February 24, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Patricia 🤩 We really appreciate it. And I am so pleased you enjoyed your visit with us. We look forward to seeing you again next year, unless your ears need us sooner! 😉😊

Rated 5 out of 5 stars

Success at last!

Kara was so friendly and I felt relaxed and trusted her. She was thorough and sorted my ear wax problem with both suction and water irrigation. I would certainly recommend K&M Hearing Solutions. Thank you Kara.

February 17, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Mary. I am so pleased you enjoyed your visit, and look forward to seeing you again in the future, should your ears need me! 😊

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Rated 5 out of 5 stars

Ear problems sorted

Friendly, informative, efficient. I would highly recommend anyone with hearing issues to contact them.

February 9, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much for your lovely review 🤩 We look forward to seeing you again should you need our care in the future 😊

Rated 5 out of 5 stars

Professional and gentle

If you want an expert professional medical approach, delivered gently, go to K&M Hearing! I had a very pleasant and careful investigation of wax buildup, ear health and hearing levels, and will be returning annually to keep matters under review. Highly recommended.

February 6, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Kate 🤩I'm so pleased you enjoyed your visit with us, and look forward to welcoming you again in the future 😊

Rated 5 out of 5 stars

Great service

Friendly service. Explained everything. Nice building and made to feel welcome. Wouldn’t hesitate to recommend.

February 9, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you, Mr Yates, for your wonderful review 🤩I'm so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

Wax removal

Having had ear wax removal before in my local surgery the service offered by Kara was excellent. The process was thorough and well explained and conducted in a friendly professional manner. I would highly recommend K & M Hearing. Thank you my hearing is now amazing!

February 6, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Mr Dodd 🤩I'm delighted you enjoyed your visit with us, and we look forward to caring for your ears in the future 😊

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Rated 5 out of 5 stars

5 stars ✨ all the way x I’d give more…

5 stars ✨ all the way x I’d give more if I could … from beginning to end they were all so kind and caring and really patient with me and my fears. If you’re a nervous patient like me, “ have no fears when it comes to your ears” Kara has you covered x

January 13, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Oh Vicky, what a lovely and thoughtful review! You have made our day! I'm so pleased we alleviated your fears, and you felt you were in safe hands. We always look forward to your visits, and continuing your hearing journey together.

Rated 5 out of 5 stars

Friendly & professional

Friendly and great, professional service!

January 7, 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Ali 🤩I'm so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

Helpful and thorough with practical…

Helpful and thorough with practical advice on living with tinnitus

December 17, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Sarah for your review. I'm so pleased you found your consultation informative. You may also want to check out Tinnitus UK - charity run organisation 😊

Rated 5 out of 5 stars

Great service from start to finish

From start to finish, it was a great experience. From the minute I rang up to seeing Kara was excellent. Kara listened to my issues and worked on my ears very efficiently causing no pain or discomfort. I wouldn’t hesitate in recommending Kara and her team.

December 10, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Melanie 😊 I'm so pleased you enjoyed your visit with us and look forward to seeing you again in the future should you need our services again.

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Rated 5 out of 5 stars

Such a friendly and welcoming little…

Such a friendly and welcoming little hidden gem in the heart of Truro . Kara and Dave me feel so at ease from the minute I walked in to the clinic and were so informative. Highly recommend it

December 10, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Aww thank you Lisa 🤩I'm so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, everything explained and treatment gave instant results

November 18, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much Nigel. I'm so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

Highly recommended

Kara was extremely knowledgeable, made me feel safe and relaxed when she was using her equipment. My ears were very blocked with wax and I could see on a screen as she explained every step of the process, it’s great to hear clearly again. I will certainly go back for regular checks and have no hesitation in recommending her.

November 11, 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you so much for your review John 🤩We really appreciate it and I'm so pleased you felt safe and well looked after. We look forward to seeing you again in the future should you need us!

Rated 5 out of 5 stars

Efficient and friendly

An initial appointment for a very thorough hearing test and assessment of my hearing followed by an appointment for the fitting and programming of my new hearing aids. All very efficient with everything carefully explained and plenty of time for questions. Also information on connecting to Bluetooth etc. I have another appointment scheduled to check how I am finding the aids and further information on using them. Kara was has been very thorough and friendly throughout and Dave welcomed us with coffee on arrival.

October 13, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Mrs Redington 😊 I am so pleased you have enjoyed your visits with us, and look forward to continuing our journey together towards better hearing! 😁Dave will be sure to stick the kettle on at your next visit ☕

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Rated 5 out of 5 stars

K&M were fantastic

K&M were fantastic, very professional and friendly. Would highly recommend!

August 1, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much Mr Conlon. Im so pleased we could help 🤩😊

Rated 5 out of 5 stars

I throughly recommend Hearing…

I throughly recommend Hearing Solutions. Kara looked after me well; she reassured me and carefully explained what was going to happen during the inspection and treatment and then future potential solutions. Very professional and comprehensive. A really great service! Thank you

September 24, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much for your wonderful review Mr Skinner. I am delighted you found the consultation informative, and that you enjoyed your visit with us. 🤩🤗

Rated 5 out of 5 stars

I had thought I had caused some damage…

I had thought I had caused some damage to one of my aids, but upon inspection the problem was discovered quickly and I received advice on the cleaning process which helped considerably

September 24, 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your review Mr Rashleigh. Im pleased we have your hearing aid up and working again! 🤩😁

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