K&M Hearing Solutions Reviews 

120
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being extremely friendly, welcoming, and knowledgeable during every single consultation. People deeply appreciate the thorough explanations provided, which consistently make them feel completely at ease, safe, and well cared for throughout the entire medical procedure. Some people also felt that the highly efficient, gentle approach and prompt communication made future visits and regular check-ups entirely stress-free and pleasant. Reviewers additionally noted that the local clinic provides highly specialized treatments, including pediatric ear wax removal and detailed hearing assessments, delivering instant and satisfying results.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their warm, friendly, and welcoming demeanor.... See more

Service

Reviewers highlight positive aspects of service, consistently reporting professional, thorough, and welcoming... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Consumers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first full consultation for blocked ears and I was made to feel welcome immediately with friendly staff in reception, before any consult took place! The treatment was comfortable and e... See more

Company replied

Rated 5 out of 5 stars

This was my very first visit to a Hearing Consultant to have my ears syringed and there was a certain amount of trepidation on my part. However, any apprehension that I felt was quickly put asid... See more

Company replied

Rated 5 out of 5 stars

My first visit earlier today. Very friendly staff and nice decor. Information about my examination displayed and explained clearly and my questions taken seriously. Kara is most professional and ver... See more

Company replied

Rated 5 out of 5 stars

I visited today with my 14 year old daughter for the first time to have ear wax removed. We were welcomed in at reception and offered drinks while we waited. When in treatment room, Kara was great and... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

We are a family run business based in Truro, offering the highest level of care and attention to meet your needs. With over 20 years experience in the industry you can trust you will find the right solution. We offer hearing diagnostics, private hearing aids, wax removal and tinnitus consultations. We use state of the art equipment including our specialist Quiet Star Sound Booth.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(120)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kara was very kind and helpful

Kara was very kind and helpful! I had a blocked ear for weeks and she managed to clear it for me so I can hear again!!

February 14, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review Mrs Rule. Im so pleased you can hear again! 😊

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Rated 5 out of 5 stars

I recently had a wax removal

I recently had a wax removal, and it has made a remarkable difference to my hearing. Kara and Dave were incredibly welcoming and professional throughout the entire process, which made me feel completely at ease. I highly recommend their services to anyone in need of expert care. Thank you!

February 6, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review David 😊We really appreciate it. Im so pleased your hearing is back to normal now your wax has been treated

Rated 5 out of 5 stars

My hearing was very well tested…

My hearing was very well tested especially with background noise.Kara took a long time listening to my problems and ordered me a A1hearing aid.I can hear much better especially where there is a lot of background noise.Kara through out my appointments explained how to look after my new hearing Aid.She was very kind and helpful.

January 31, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review Barry. Im so pleased your are now hearing so much better and your aid is having such a positive impact

Rated 5 out of 5 stars

I can highly recommend K&M Hearing Solutions

I can highly recommend K&M Hearing Solutions. It was my second visit for wax removal and the whole experience was very good indeed. The procedure was quick and painless and I felt I was informed at every step of the treatment. Kara is a very experienced, professional and kind practitioner. Thank you so much!

January 22, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Ivonna. It was lovely to see you again and I look forward to continuing to look after your ears in the future 😀

Rated 5 out of 5 stars

Fabulous experience getting my first…

Fabulous experience getting my first hearing aids. Very professional family run and independent company. Throughly explained my hearing problems and guided me through hearing tests and hearing aid optimisation to best suit my problem.
Fully recommend any one with hearing problems pay them a visit.
Loads of different hearing aids to choose from.

January 20, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much for your review Bob. Im looking forward to seeing you again to see how you have found your new world of sound through your new aids!

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Rated 5 out of 5 stars

Wonderful service so informative and…

Wonderful service so informative and kind. Amazing convenience being in the centre of Truro too and happy to fit appointments in around working hours fantastic.
Highly recommend to all thank you for all your care 😊

January 2, 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you James for your review. We really appreciate it, and it really was our pleasure to be able to help :-)

Rated 5 out of 5 stars

Vocational hearing requirements

Kara was able to see me at very short notice and was exceptional in her professionalism and patience. She understood fully my requirements and implemented any adjustments needed. A very pleasant and friendly environment and I wouldn't hesitate to recommend their services.

December 18, 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Mr Lloyd. We really appreciate you taking the time to complete your review. I was so happy I could help. Hope you and your family had a lovely Christmas break.

Rated 5 out of 5 stars

K&N Hearing , very proffesional

I visited K&N Hearing earlier this month. Very professional, fully reviewed my ears and provided clear concise results and options. I was seen, tested and updated by Kara Butterworth. I would fully recommend her and K&N

December 18, 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Mr Bramley. Im so pleased I could help :-)

Rated 5 out of 5 stars

Professional and Friendly

I visited Kara at KM Hearing Solutions.
This is the third place that I have had a hearing test in the last 2 years. Where Kara has stood out from the others is her friendly down to earth, professional approach. She takes time to talk through the process and all findings in your results are given to you in a way that it is easy to take in.
Her staff are very friendly & welcoming and had a very good tasting coffee while I waited!
Thank You Kara and Team.

December 13, 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review Steve. We really appreciate it. I feel it is so important to take the time to explain the results as I go along, and I'm so pleased you found this useful. Dave does indeed make a mean cuppa!

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Rated 5 out of 5 stars

My first visit. Back up team for Harry.

I first visited K&M Hearing Solutions with my husband. I was extremely impressed with the treatment he received. He was having difficulties with his hearing.
My hearing wasn't causing me any obvious problems, but I realised at my age it was time it was checked. Considering the initial and follow up care my husband had received it would have been stupid not to take advantage of the same treatment. Following the excellent audio test, it became obvious I did have problems that needed aid.
Kara's professionalism and experience makes her confident in the reassurance and advise she gives.
I would not hesitate to recommend K&M Hearing Solutions to anyone I thought needed advise.
Kara and Dave turn an appointment into a pleasant visit.

December 4, 2024
Unprompted review
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Reply from K&M Hearing Solutions

thank you for your lovely review Bren. It's always a pleasure to see you and Harry. Look forward to seeing you both again in January- i'll pop the kettle on! Hope you both have a lovely Christmas

Rated 5 out of 5 stars

Highly recommend

I would highly recommend K&M Hearing to anyone in need of advice with their hearing.
It is a family run business that is both professional and friendly.

November 7, 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Julie, I really appreciate you taking the time to send in a review and support our family run business :-)

Rated 5 out of 5 stars

It was good to find a NHS trained person

It was a relief to find a NHS trained person who gave me a full hearing test as well as the wax removal, it was painless and comfortable. I would recommend going to this business, you can't take chances with your hearing. Thank you team brilliant 👍

November 12, 2024
Unprompted review
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Reply from K&M Hearing Solutions

thank you for review. We really appreciate it. I'm so pleased you found the procedure unintrusive. Always happy to help :-)

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick, painless and I can hear properly again.
Thank you

November 6, 2024
Unprompted review
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Reply from K&M Hearing Solutions

You are very welcome Moni. Happy to help :-)

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Rated 5 out of 5 stars

Very professional

Very professional, sympathetic, explained everything very well, and good coffee on arrival!

November 1, 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your review Mrs Pethybridge. It was lovely to meet you and your husband. Always happy to help :-)

Rated 5 out of 5 stars

Ear clean and checkup

Excellent efficient customer service
Easy free parking nearby
Explained in great detail
Would recommend

October 15, 2024
Unprompted review
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Reply from K&M Hearing Solutions

thank you so much for your review. Always happy to help and we're here for you should you need our services again in the future :-)

Rated 4 out of 5 stars

Very impressive

I met with Kara today and was very impressed with all the tests that they do. Kara explained everything extremely well & at no time did I feel rushed even though the appointment went over time. I look forward to my fitting on Friday of my new high tech aids.
What also was nice was that I was offered a drink & a biscuit as soon as I walked through the door. You don’t get that at Specsavers. Thank you Kara & Dave.

October 15, 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Mrs Jones. I'm looking forward to going on our journey together with your new hearing aids! Exciting times ahead!

Rated 5 out of 5 stars

An informative and helpful consultation

From the moment I entered I felt comfortable, an excellent cup of coffee, thanks Dave.
Kara explained everything in detail but in understandable terms and elaborated on any concerns I had. Everything she did was shown to me on the big screen including video of the insides of my ears. I found the whole experience informative and helpful. I will definitely go back for the free yearly checkups.

October 14, 2024
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Mr Alexander. Dave does serve a good cuppa! We look forward to seeing you again next year :-)

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Rated 5 out of 5 stars

Great experience with K&M Hearing Solutions

I would highly recommend K&M Hearing Solutions for any hearing concerns. Excellent customer service, with friendly and welcoming staff. Kara was very professional and provided a thorough assessment, explaining each step of the process and the results. Thank you very much for your help and advice.

October 9, 2024
Unprompted review
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Reply from K&M Hearing Solutions

Youre welcome Alannah. We aim to deliver a high quality, personalised service, so I am so happy you felt well cared for.

Rated 5 out of 5 stars

Kara was very patient and professional…

Kara was very patient and professional and took great care in explaining all the options, now looking forward to the fitting and getting used to hearing all the sounds that I have been missing

October 10, 2024
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your review. We like to go the extra mile in our hearing assessments. I am looking forward to beginning our journey together with your new hearing aids!

Rated 5 out of 5 stars

Fantastically helpful

Fantastically helpful - I was visiting Truro on business and developed a hearing aid problem - opening the shop for me before opening time and then helping me by sorting out my hearing aid. Thank you very much.
Richard

September 17, 2024
Unprompted review
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Reply from K&M Hearing Solutions

It was my pleasure Mr Stead - always happy to help

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