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At Knap Tours, we pride ourselves on being your trusted partner in crafting unforgettable African safari tours. Our journey began with a passion for showcasing the breathtaking beauty and rich wildlife of South Africa, Botswana, Namibia and Victoria Falls. As a leading travel agency in safari tours, we leverage our expertise to provide unparalleled safari holidays to these magnificent African Safari destinations. We commit to delivering unforgettable safari trips that resonate with the spirit of Africa. Our mission is to enable guests to connect deeply with nature, experience the richness of local cultures, and leave with a profound appreciation for the wildlife and landscapes of Africa. We ensure that every safari tour supports local communities and contributes positively to conservation efforts. Our team consists of passionate professionals with a diverse range of skills and expertise. From professional safari guides and conservation specialists to our friendly customer service staff, everyone at Knap Tours Safaris is dedicated to making your safari experience remarkable. Embark on a journey of discovery with Knap Tours. Experience the stunning beauty of Africa, witness its breathtaking wildlife, and create memories that will last a lifetime. Southern Africa is more than a safari destination; it's an experience that will forever leave an indelible mark on your soul. Come, explore, and be enchanted by the wonders of South Africa, Botswana, Namibia safaris and Victoria Falls Tours. Your adventure awaits!
Unit 5, 1032 Saxby Ave, Eldoraigne, 0157, Pretoria, South Africa
3.9
8 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good experience with Knap tour. We had to go to a remote location, departing from an even more remote place (like no reception kind of place) and Simba our nice driver found us and took us to destination and then back late at night with a smile. Would recommend !
Reply from Knap Tours
Thanks a lot for your nice review. We look foward to serve you again
Unfortunately, we did not get what we were promised: a calculated and cynical move by Knap Tours
Hi,
It's heartbreaking to share this story, but I feel fellow travelers need to understand how Knap Tour operates - and communicates.
November 2, I was contacted by Knap Tours after I asked for a quote on Safaribookings.com
November 3, I talked to their MD on phone to make sure we were on the same page. He confirmed everything in writing.
November 4, I wired money for the 3day trip with Knap Tours
November 5, the trip, with accomodation was confirmed in writing
So far.... so good. But what was supposed to be a dream trip with my 12 year old daughter turned out to be a nasty surprise as we arrived to the lodge. Our guide received a phonecall 1 hour before we arrived. He said that the lodge was full, there had overbookings and standard procedure was to pass on guests to an Ostrich Farm. We refused as the plan was to stay at the lodge. We were offered another place, turned it down, and offered to be driven back to Cape Town with full reimbursement (6 hours drive... don't think so) and my daughter started crying.
I called the MD and asked what was going on and he told me he'd just been informed about the non existing Luxury Tent at the lodge. I found it all very suspicious.
During this converstation with the MD from Knap Tours, I was offered 10% reimbursement.
We had to stay at the new accomodation but upon arrival to the lodge the day after I talked to the MD and booking manager at the lodge who found it all very odd, so they checked.
Nov 3, Knap Tours asked for a reservation
Nov4, the lodge replied that they had no tents or any accomodation for NYE.
So... Knap Tours sold me something that was not theirs to sell. They lied about the process (the lodge confirmed this and told me they would never refer any guest to the Ostrich Farm) and they knew very well that we could not go back to Cape Town. They made a bet we'd accept it without a fight.
Fortunately the lodge was helpful and let us stay in one of their tents (just had a cancellation) for NYE.
When I asked for the 10% reimbursement once back, the MD was most rude to me and then ignored me and my messages.
So: be aware - these guys promise you things they cannot keep, they bet you are not willing to fight for what you have been promised and they are cynical and most rude.
Stay away from Knap Tours and make sure you chose a serious agency if you do a once-in-a-lifetime- trip
Honestly,
//Jakob
Reply from Knap Tours
Thank you for taking the time to share your feedback. We are genuinely sorry that this experience caused you and your daughter distress, as this was never our intention.
We would like to clarify a few important points for transparency. As stated clearly on our tour listings and booking terms, accommodation is always subject to availability, especially during peak periods such as New Year’s Eve. In such cases, equivalent or upgraded accommodation may be provided to ensure the tour proceeds as planned.
Prior to travel, you were informed of the accommodation change and were offered clear options:
proceed with an equivalent or upgraded alternative, or
cancel the tour with a full refund.
You chose to proceed and were accommodated in a higher-category property than originally booked, at no additional cost to you.
When a further change became possible due to a last-minute cancellation at the original lodge, this was arranged directly with the lodge without prior coordination with Knap Tours, after which we were invoiced and settled the cost despite it exceeding the original booking value.
Throughout the process, all scheduled activities were delivered in full. A goodwill gesture of up to 10% was discussed as an apology for the inconvenience; however, this was never a confirmed or contractual refund, particularly once costs to us exceeded the tour price.
Unfortunately, communication became increasingly difficult due to repeated abusive messages, at which point we had to step back, as we do not tolerate harassment of our team.
We stand by our commitment to honest communication, fair resolution, and delivering quality safari experiences. We regret that this situation could not be resolved to your satisfaction, but we strongly refute the suggestion of dishonesty or intentional misrepresentation.
We wish you and your daughter all the best in your future travels.
Great safari experience, majestic wildlife. Once in a lifetime experience, fully recommend.
From the very beginning, they made planning such an important trip feel easy. At all times, they gave us the reassurance that everything was very well organized.
Great experience friendly staff tour was amazing
"Knap Tours is by far the best travel and tours company I've ever used! From planning to execution, every detail was perfectly managed. Their team goes above and beyond to create unforgettable experiences. Highly recommended!"
An incredible experience. It is for the whole family to enjoy with incredible images of wild animals.
Totally recommended.
We are very satisfied with the service we received throughout. It was an incredible experience and an unforgettable trip. I would definitely do it again. I encourage you to enjoy a safari with Knap Tours.
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