Knaus Tabbert Group GmbH Reviews 

Very disappointed with Knaus. The bathroom door on our sport and fun caravan had failed from using the shower. The shower curtain touches the door, and it was dried after each shower. The door had blown and badly swollen. Caravan was bought new in 2024 and just turned 2 years at time of issue being noticed. Knaus have washed their hands (pun not intended) of this matter, stating they didn’t know how the caravan had been used since being sold new. Well it had been used as a caravan, so no idea what they are driving at. In any case, service has been poor. I would add that my UK dealer has been very helpful, but of course this is out of their hands. Knaus, if you are reading this, you really need to start to put your customers at the centre of your business and not treat them so poorly. Reputation means so much to any successful business.

We bought a brand new Knaus Live I 650 MEG in April 2024

After a year of back and forth at the workshop, we still have so many errors and new ones are coming. With this page, we want to let pictures and videos tell about our problems with a camper brand that markets itself as a premium product.

We have been patient for over a year now. The cooperation between the Danish importer and Knaus after sale has not been satisfactory.

*You can find our review on the internet if you google this review. Here you can see videos and pictures.

Extremely bad spare part service. I have ordered a window, that is still in use on new caravans, 6 months ago and they still can't tell me when they can deliver the part. You can only order the part form a local dealer. The dealer tells that Knaus do not provide any information about part delivers. It is not possible to get in touch with the factory. Nobody can tell me if I will ever get this part. STAY AWAY FROM KNAUS, buy something else!

I am extremely disappointed with Knaus Tabbert AG. After purchasing a Knaus BoxStar 540, I reported a manufacturing defect (a stress crack in the Dometic skylight caused by over-torquing during installation) as early as May 2024. Despite having proof of this timely report, the brand has refused to take responsibility.

Key points of my negative experience:

Warranty Evasion: Knaus Germany refuses to honor the 3-year statutory warranty required by Spanish Law (Royal Decree-Law 7/2021), claiming the third year is 'only the dealer's responsibility' and washing their hands of a vehicle they manufactured.

Unethical Dealer Network: Their official dealer (M3 Caravaning) suggested I should commit insurance fraud to cover the repair instead of processing it as a warranty claim. Even after informing Knaus HQ about this serious misconduct, they chose to ignore it.

Lack of Support: It took nearly two years of emails for the part to finally collapse. Knaus’s response has been a masterclass in bureaucracy rather than customer care.

A premium price should come with premium support. Instead, Knaus has shown they do not stand behind their products or their ,legal obligations in the European markets. I will never buy a Knaus vehicle again and I strongly advise potential buyers to consider brands that actually value customer loyalty and ethical standards.

Date of experience: June 2023 (Purchase) / February 2026 (Claim refusal)

From Milano, Italy. I intended to rate my experience with the post-sales service of Knaus, and I was shocked to see that their rating is already very poor. Clearly, this company doesn’t give a sh#t about customer satisfaction. Now I understand why I didn’t get any reply from them, concerning their assistance network in Italy. They don’t care.
In a nutshell: I bought my brand new Knaus Boxlife from a dealer located 60Km far from my home, and collected it (after a 2 years wait) about two years ago. Every year I have to pass the water infiltration test, and this year I tried to book at another dealer, located just 30km far.
They replied they don’t give assistance to Knaus’ vans which haven’t been sold by them. I wonder what will happen to me if and when I will need assistance far from home, or in case I will relocate to another city far from Milano.
I used a online form from Knaus website and informed them about the behaviour of this dealer. One month passed by and, of course, no reply.
Some comments about the overall quality of the van itself. We had major issue with the engine, (although this is belonging to FIAT), and have to replace it after 3 months. We also had several little issues with other components installed by Knaus. Overall, we can say that Knaus reputation is not fully attended in these recent years. Prices are almost premium, quality is just average. But the most disappointing issue is their evident careless for customers. It’s a shortsighted attitude. This was our first van and we’re going to buy a new one (larger, or maybe a motorhome) in the next few years. Arguably, not from Tabbert Group.

As many people says, aftersales are the most inhuman people I've found in a long time. The laugh on my face. 29€ for an homologation sticker done by Paint and printed in cheap sticker paper also 2 months for deliver to Spain...

Here is my negative experience with a Knaus Boxstar 600 Street camper van purchased new (collected October 2022) at the Fustinoni dealership in Curno (BG) and which immediately showed an annoying creaking noise from the flooring. Problems during the production phase can happen to anyone, even the best, they can even escape quality control, but after-sales assistance is essential.
In my case, 18 months after reporting the problem and after having had the vehicle inspected four times, twice at the dealership, once in the Fiat workshop at the request of Knaus and once by the manager of the Italian Knaus commercial network, after countless reminders from mine, not only has the problem not been resolved, but neither Knaus nor the Fustinoni dealership have given me concrete information on what they intend to do to resolve it.
In short, based on my experience, after a long time lost in reminders and wanderings from the Dealer, the great expectations on the quality of Knaus were completely disappointed; disappointment aggravated by an absolutely non-existent after-sales service and customer care. As for the Fustinoni dealership, excellent in the sales phase, it later proved to be absolutely inconclusive in the after-sales assistance phase.
I add a sad anecdote which I believe says a lot about the approach to the customer: when in the last email exchange, exasperated, after a long time, by the absence of the slightest response from Knaus, I declared that at this point after having waited in vain so, I felt free to share my negative experience with the online camper communities, I was advised in doing so, "to be extremely precise and not to forget to indicate all the modifications carried out on the vehicle without our authorization, by workshops and/or repairers of your choice, who are not included in the Knaus Tabbert AG assistance network".
I honor the recommendation of the Knaus Manager, then everyone draws his own considerations on the speciousness of the recommendation.
I had specialized professional technicians install a system with lithium service batteries and solar panels on my vehicle. To solve the known problem that practically all camper vans have that leave the factory already sitting on suspension pads, I had a leaf spring sheet added by a specialized workshop.
Apart from the fact that both the lithium system and the leaf spring were installed after the creaking floor problem had already been reported, but then tell me how they could have anything to do with the creaking floor.

Lovely looking caravans but they only do parts for 10 years. Most 2nd hand caravans are over 10 years. Very limited UK support.
Knaus Starclass . Also relatively easy to break into.