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Rated 1 out of 5 stars

As soon as ordering placed our email provider shut down our account, this was due to unusual activity. Beware

Rated 1 out of 5 stars

Werelieve is a cheap chinese product hyped to be something wonderful. Don't pay more than £10 for this if you really must try one. Plain packaging; no product label or information; returns only to Ca... See more

Rated 1 out of 5 stars

If I could give a minus review I would. Poor quality goods. Only one size & slipped down my leg so absolutely useless. Feel that I’ve been taken advantage of by company that doesn’t care about their... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgusting company. I e asked for a refund and now face a constant barrage of obstacles. I purchased the knee product but before doing so I checked that this company had a UK address a... See more

1.6

Bad

TrustScore 1.5 out of 5

193 reviews

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1.6

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(193)

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Rated 1 out of 5 stars

I can't find the KneeRelieve company on…

I can't find the KneeRelieve company on Google or Facebook anymore. What recourse do we have?
It's unfortunate but I will never buy anything online again unless it is coming from a reputable well known company.
I feel like a real fool. So many of us suffer from knee pain and have been taken advantage of in hopes of finding some relief.
Scum bag comes to mind.

March 15, 2023
Unprompted review
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Rated 1 out of 5 stars

Rubbish

Rubbish! Asked for a smaller size or a refund but fobbed off by emails that are never replied to! Bunch of scammers! 🤦🏻‍♀️🤬

March 29, 2023
Unprompted review
Rated 2 out of 5 stars

I have been charged for a knee support…

I have been charged for a knee support which I have not received
I have sent an e mail … nothing …
I will instruct my bank as looking at the other comments this company is not trading in the way they advertise their products ……
Then …..trading standards this is not acceptable how is this allowed to continue .. not one bad review but an overall bad experience

March 8, 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company , they are useless and possibly a scamming outfit .
I ordered and paid over £50 weeks ago now for two knee bandages.
Numerous emails to their so called support team .
Still no sign of my order .
Do not Do not buy from this company as you will just lose your money with them
Scammers and thieves

March 3, 2023
Unprompted review
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Rated 3 out of 5 stars

Knee support

Hello, got given it as a gift as I have problems with my acl. The problem is it keeps sliding down. Is there any way this could be fixed? Thank you.
Matt herring.

February 1, 2023
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Hello Matthew,

We're sorry that our products didn’t meet your expectations.

Rest assured that we strive to maintain the highest quality in our products and services. We do have a 90 day money back guarantee and a 90 day replacement protection.

I sent you a request for additional information so we can start looking into this. I'll keep an eye on your response.


Best,

Knee Relieve


Rated 1 out of 5 stars

WE RELIEVE ..#2492

The company is called We Relieve.
The product does not suit me .
I have sent countless requests for a return label and address but have not had one reply .
I would not avoid this company and I could not recommend their product or service .

January 22, 2023
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Hello Ann,

We are sorry to hear about your experience. We strive to maintain the highest quality in our products.

We have verified that you do not have any active order with us and the product that you have is not associated with us.

We recommend that you may reach out to your bank regarding your payment for your order with WeRelieve.

Best,

Knee Relieve

Rated 4 out of 5 stars

I still have some pain

I still have some pain, mobility is better. The sleeves seem to help. My only complaint is they slide down, I am constantly pulling them back up.

January 16, 2023
Unprompted review
Rated 1 out of 5 stars

Don’t order this product

Wish I had read other reports . One size fits all product is useless. Just falls down the leg. Complete waste of money. I have a much cheaper product that is far superior

January 9, 2023
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Hello Bob,

Greetings from Amrelieve. We're truly sorry for the experience.

Rest assured that we strive to maintain the highest quality in our products and services. I sent you a request for additional information so we can start looking into this. I'll keep an eye on your response.


Best,

KneeRelieve Team

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Rated 5 out of 5 stars

Updated review

Updated Review - I had been trying to contact the Company re the return of items. This issue has now been resolved and whilst I can’t review the product, as it was unsuitable for my son, I can review the prompt action since my last review, Cherry from customers services has swiftly resolved the issue, sent me a returns label, issued a refund and on that basis I can confidently give them 5 stars for their prompt attention when they realised there was a problem. Thanks Cherry

October 13, 2022
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Hello Elaine,

Greetings from Knee Relieve. We're truly sorry for the experience.

We got you covered by a 90 Day Money Back Guarantee & Replacement period.

We sent you a Return Label on your email so you can return the product to us at no cost.

Rest assured that we strive to maintain the highest quality in our products and services.

Best,

Knee Relieve

Rated 1 out of 5 stars

Very poor quality item

Purchased the knee brace that was sent from a warehouse ten minutes from my home in Melbourne, Australia. The knee brace arrived and was the wrong size, it kept slipping down my knee, even though I sent them the measurements they asked for. KneeRelieve mentioned if I sent the knee brace back to their head office in America then they would replace the knee brace. I could have posted it back to the Australian warehouse that it was originally sent to me from for just over $1, but had to send it back to the USA which cost me $30 in postage to get a replacement which also slipped down my knee!!

May 8, 2022
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Hi Salvatore,
Thank you for bringing this to our attention. We would like to look into this further. I sent a request for additional information and we'll keep an eye on your response.

Thank you.

Best,
Knee Relieve

Rated 1 out of 5 stars

Don’t go mere them

Hi I bought these knee supports back in Jan 2022 I have used them approx 2-3 times a month when hiking, 1 of the braces at the side of the support has broken thru and is now uncomfortable, got in touch with Am relieve but what a waste of time, they said that you only get 90 days to return them but they never mentioned about 90 days garentee, they also had the hard neck to offer me 30% discount of my next pair, why would I buy another pair when they start to break down after a few months.

October 27, 2022
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Dear Robert,

We are sorry to hear about your experience. We do have a 90 day money back guarantee which is stated in the website www.amrelieve.com.

Rest assured that we strive to maintain the highest quality in our products and services.

Rest assured we can still honour the 30% discount on your next order.

Best,

Knee Relieve Team

Rated 1 out of 5 stars

Please people don't go near this…

Please people don't go near this amrelieve, they are scam I ordered the two knees elite a month and a half ago I never received any thing !
I tried calling them or sending emails all pops back to you no such a customer service or whatever my bank told me the operate the business from home somewhere and gge secret service are investigating them millions of people got ripped off.
Do not buy anything you are just giving your money away for noghing

August 25, 2022
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Hi Abdelhamid,

We are sorry to hear you did not receive the product. We do have a customer support team that can assist you with your concerns.

Feel free to reach out to us. (302) 746-2472. Email Us: support@amrelieve.com.

We do have a 90 day money back guarantee and Rest assured that we strive to maintain the highest quality in our products.

Best,
Knee Relieve Team

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Rated 5 out of 5 stars

Ordering these sleeves was the smartest thing I ever did!!!

Both knees are bone on bone. I had cortisone shots in both knees so to help keep them pain free longer I decided to get these sleeves. I can’t say enough about them! I walk 5 to 7 miles a day & they never smell or get wet from perspiration. I really love them as they are so comfortable I could wear them all day but I don’t because at the moment there is no pain. I love love love them!!!

July 26, 2022
Unprompted review
Rated 1 out of 5 stars

I ordered the Ultra Knee Elite…

I ordered the Ultra Knee Elite sleeve(2) PCs. But it came in the wrong size...I needed the XL...sent to my sons address in Inglewood,Calif..If he returns it...can he get the XL in exchange without having to pay anything? Respectfully,Ms.McEntee

July 17, 2022
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Dear Julie,

We hope you are doing well. We're truly sorry to learn that the product does not fit.

Julie, we do have a 90 replacement protection and we can send you a FREE replacement, the one that would fit you perfectly.

Our goal is for you to have a complete knee support system.

I sent you a request for additional information so we can start looking into this. I'll keep an eye on your response.

Best,
Knee Relieve

Rated 1 out of 5 stars

Please avoid like the plague!

I live in the United Kingdom, and I suffer from severe osteoarthritis in my left knee. My wife was lured into paying £57 for one of these ‘sleeves’, thinking it would help the pain. She surprised me with it.

I first inspected it, and it looked little different from the £15 knee ‘brace’ that I bought at Superdrug, except the Superdrug brace was adjustable … the AmRelieve sleeve was not. There were threads hanging from the stitching. I put it on and realized that it was far too large for me. I’m a fairly small, but the was no way this was going to fit properly. However, it still itched like hell and, despite being too large, the edges cut into my skin. I persevered with it for two days. It was uncomfortable and kept slipping down my leg. It provided no pain relief whatsoever. I then tossed it in the bin. I was not going to pay to ship it back to the US, especially after reading reviews detailing this company’s inferior customer service. My wife, despite her lovingly good intentions, had wasted a lot of money.

What perhaps distressed me the most is that the website claims that Jeremy Campbell says he received a doctorate in physical therapy from Northwestern University. If that’s true, I am embarrassed that a fellow Northwestern graduate (I only have a master’s degree) from would be such a huckster, selling an over-priced, over-promised and shoddily made product.

I recommend that you avoid AmRelieve. If I could, I would give it zero stars. I guess I can take comfort that many people posting on Trustpilot have the same opinion as I do.

July 2, 2022
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Hi,

We hope you are well.

I'm sorry to hear about your experience with our product, the Ultra Knee Elite.

We do have a 90 day money back guarantee and 90 day replacement protection as well which gives our customers the chance to try out the knee sleeves.

If the product does not fit, we can definitely help send a FREE replacement, a different size, the one that would be a better fit on you.

Our goal is to provide a great knee support system. However, if the product does not work out, we can provide the return instructions so we can help you with the refund.

Best,
Knee Relieve

Rated 1 out of 5 stars

Company has lots of Operational issues

I am a man who is 6'2" tall and weighs 230 lbs. I wanted to check out the product as I have a knee issue and ordered 2 sleeves. They only give the option of men or woman for sizes, so I ordered men. I received 2 of them and when I opened it and put on i felt it was too big. How can that be, I'm thinking!! So I wore for about 10 days and called and they said they would send me 2 larges. The items don't have tags in them for size and the website has NO explanation about the logic of the sizes. I'm in the computer business, so I politely suggested an easy fix on the website that explains the sizes and also suggested to put a small size tag in the product. They thanked me and asked if I had other suggestions and told them that there needs to be a top and bottom, as the product will stretch out a bit and you are trying to figure out the right way. I actually have a sharpy mark for the what I use as the top. Also there are no cleaning instructions sent with the product. Actually there is nothing sent with the product. I believe that I'm now wearing the right size, but I'm really not sure. I checked my draw and saw I had 2 brand new ones in the plastic that are XL.?? Now I have no idea why that would be. I called today June 29, 2022 AND THE GUY ON THE PHONE IS READING THE COMPANY LINE AS THEY SAID THAT THEIR SYSTEM COULD NOT MAKE A MISTAKE (lololol) AND THEY SENT ME 2 MORE xl'S AND 2 Larges. I SAID WHY WOULD YOU SEND ME MORE XL'S IF THE FIRST ONE WAS TOO BIG? COULD NOT EXPLAIN EXCEPT THAT IS WHAT THE SYSTEM SAYS AND IT HAS TO BE RIGHT. (haha) THEN HE CHANGED HIS STORY WHEN I asked for a new large to replace the 2 XL's (FAIR COMPROMISE, RIGHT?). Then he changed the story and he said it is past warranty. This is a bad operational organization. These fixes are easy to make on their website and they said they would fix many months ago and still nothing. He would not replace my product which I believe they sent me the wrong size, more XL's, so I'm writing this for others to be aware. I told him I would be writing it and again he said, I'm not sending as our system MUST be right. Can you imagine anyone saying that, like they can't ship the wrong size even though the computer says something else. Arrogant attitude. The product itself is ok, but nothing spectacular. Showed it to my buddy, an orthopedist and he said with a smile, if you feel it helps then wear it. (Sorry about the CAPS)

June 29, 2022
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Dear Steve,
Greetings and thank you for bringing this to our attention. We're sorry that our services didn’t meet your expectations.

Steve, we currently have guaranteed to fit sizes on the website. We have Men which is XL and Women which is Large. We value your feedback about the improvement on the sizing and on the website and we'll make sure to look into this.

Furthermore, our products are fully covered by a 90 Day Money Back & Replacement period. I understand that your orders are past the 90 Days by now but as a one time courtesy, we are extending a product exchange at zero cost.

We will also get in touch with you today to get this sorted. We appreciate your feedback and thank you for your time.

Sincerely,
Kneerelieve Team

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Rated 1 out of 5 stars

Don't buy from them, these people are ROBBERS

These people are ROBBERS, they are simply out there to take advantage of the elderly and sick people. I just don't know how they are getting away with all this. I used to have complete faith in PayPal, but not after they decided in their favour. Their merchandise is sold on false promises, when it doesn't work, they tell you to return it to the USA, which costs a fortune on P&P. I hope all these people working for this company and owning this company get arrested and jailed for life for deceiving the sick and the elderly. SHAME ON YOU AMRELIEVE.

June 24, 2022
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Dear Rajbir,

Wishing you a good day.

We are truly sorry to hear about your experience. We stand by our 90 money back guarantee as customer satisfaction is our highest priority.

Our records show that have successfully processed a Total Refund on June 27, 2022.

The refund would have gone back to your original form of payment which is Paypal.

All the best,

Knee Relieve

Rated 1 out of 5 stars

AMRelieve - Don't use this company!!

I requested a replace because the "one size fits all" did not fit me. They replied that they will ship me out another one. After waiting almost 3 weeks, I questioned where my order was. They said it had been sent, and provided me a tracking number. This was an email to someone named Angie, who live in Florida. Completely wrong person. Customer service at AMRelieve is a joke and they are not able to do their job efficiently, or effectively. I recommend never using this company. Their product sucks, and so does their customer service.

June 13, 2022
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Dear Todd,

Greetings from Amrelieve and thank you for bringing this to our attention. We're sorry that our products didn’t meet your expectations.

Todd, our records show that a free product replacement was sent and was successfully delivered on your home address on June 22. I hope the new size works better this time around.

Thank you.

Best,
Knee Relieve

Rated 3 out of 5 stars

Buy and throw away…

Dr asked me why I dint get a good brace..while wearing this inferior one. Brace came thru fabric tore up my leg..it's numb from nerve damage. If ya got money to throw away buy them. Then throw them away and get real braces. They do nothing but compress. No real brace to stabilize knee. Saw them for 19 bucks paid 90 for a pair from company. Just another way to lose trust in online buying.

Update

The company did replace damaged sock. I still think there inferior to stabilize a knee that's bone on bone but I'm gonna give them a 3 star rating...thankyou for reading.

June 11, 2022
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Dear Joseph,

Greetings and thank you for your feedback. We'll forward this to our product development team so we can improve our products & services moving forward.

Thank you.

Best,
Knee Relieve

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