Ordered items that were listed as in stock, but they didn't ship until 3 weeks later and emailing support to inquire in the mean time did not get a response in a timely manner. When the products ev... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unfortunately I'm another who hasn't had their item sent, nor any replies to requests for an update via email (no phone number is offered). I'm still hopeful but totally ignoring emails doesn't sugge... See more
Quality of product - 1 star - two boots, both different sizes although size 44 on bottom Returns - 1 star a nightmare - nothing on website is correct Communications - 1 star - takes forever then s... See more
Company replied
These boots are amazing, very light weight but robustly made, perfect for walking my dogs across the fells. They arrived much quicker than I thought they would and were well packaged, excellent compa... See more
2.6
Poor
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Awesome shoes
The lightest, most comfortable shoes I own. Like wrapping your feet in air…
January 17, 2022
Advertisement
I have not received my order
I have not received my order. or any follow up from you.
December 28, 2021
Quick delivery and the boots are great
Quick delivery and the boots are great. Warm and cozy, fully waterproof and perfect for those winter morning muddy walks with the dog. Would buy again
December 17, 2021
Advertisement
Very fine and comfortable boots
Very fine and comfortable boots! And they are really warm!
December 13, 2021
I'm very happy with these boots
I'm very happy with these boots, they are a good fit - true to size & very warm. Great in the wet I have yet to try them in snow & ice though. Comfortable for long dog walks from day one.
Ordering was easy & delivery quicker than expected. I ordered Friday evening & they arrived Tuesday
December 10, 2021
Easy ordering and quick delivery
December 5, 2021
Advertisement
lovely boots, rubbish customer service
The boots were lovely. They were NOT the size advertised and I ha to pay more than 35% of the original cost in returning to the company. They have been asked 3 times to refund this cost, have promised to refund half of it, but even after 2 weeks there is no sign of postage refund in my account. I waited this long before giving this review.
Knixmax Size 42 Euro is Size 8 UK *NOT* Size 9 UK
November 25, 2021
Disappointed with how often there seems…
Disappointed with how often there seems to be added extras to pay for. I thought it was going to be a simple help with planning meals & losing weight etc, but they just keep asking for more money! (As far as I can see anyway!)
November 16, 2021
I had a small problem as I didn't…
I had a small problem as I didn't receive an email to tell me my order had been received or dispatched, other than that the response was quick and polite and I have just received my items and I love them 😁😁😁😁
November 16, 2021
Advertisement
I received my boots today to find them…
I received my boots today to find them ripped, very disappointing.
November 8, 2021
Really disappointed in the sizing
Really disappointed in the sizing. I'm an EU 41 and I ordered your boots in a UK8/ EU41 but they are too short. So I measured several of my other shoes against the boots, sole to sole, and the boots are noticeably shorter - and that's before taking into account that the boots are fur lined. I'll be sending them back. Because of the fur lining I don't even feel confident about re-ordering a size bigger.
November 7, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.