knownwell Reviews 

244
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and healthcare providers for offering detailed guidance, attentive listening, and a supportive environment during their ongoing health journey. People also deeply appreciate the convenience of virtual appointments, the helpful nutritional information, and the exceptionally smooth, very user-friendly processes overall. Some reviewers were not happy with communication issues, noting ongoing difficulties reaching billing departments and successfully resolving insurance problems with pharmacies. Consumers also mentioned occasional administrative delays, scheduling inconsistencies, and challenges with getting timely responses regarding their medical care plans and lab orders.

What people talk about most

Service

People report positive experiences with service, highlighting kind, knowledgeable practitioners and helpful... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful, listen... See more

User experience

Reviewers highlight positive aspects of user experience, praising the easy-to-use platform and efficient... See more

Product

Clients share positive opinions on product, noting significant weight loss and improved overall health... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience to date has been awesome. The staff is knowledgeable and professional. Their systems and procedures have made for a smooth process. My medical team has given me great feedback and ideas... See more

Company replied

Rated 5 out of 5 stars

Doc Holly is awesome. She listens to me and is helping get me on a healthier path. Behind the scenes it seems everything is very efficient. This has been a great experience compared to trying for o... See more

Company replied

Rated 5 out of 5 stars

My initial visit they took all the time I wanted to discuss why I was there and what my goals where. We discussed my health and family history. The support they provide with the dietician and nutr... See more

Company replied

Rated 5 out of 5 stars

I have achieved and still achieving my weight loss goals. I have a wonderful and knowledgable Nurse Practitioner who understands my challenges and has guided me through each phase of this weight loss... See more

Company replied


Company details

  1. Weight Loss Service
  2. also in
  3. Doctor
  4. Medical Group
  5. Nutritionist
  6. Specialized Clinic

Written by the company

At knownwell, we provide comprehensive weight management care tailored for you along with expert nutrition counseling with our world class clinical team. We’re redefining healthcare to be compassionate and empathetic for every body. Our care is available both in-person at our clinics and through virtual visits, making high-quality, judgment-free healthcare accessible to you. Book your visit today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(244)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

I am having a great experience with Knownwell!

I am having a great experience with Knownwell. The providers are very knowledgeable and practical, and genuinely interested in a positive outcome for me. The administrative staff have been very helpful in hiring ironing out any issues with insurance and pharmacies. I love the fact that I can easily communicate with my team and schedule appointments online - very different from the usual drill with a doctor’s office. With Knowwell there are no long waits on the phone, no long waits for appointments and no being asked to show up early just to wait in the office, LOL! Excellent!

September 17, 2026
Unprompted review
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Reply from knownwell

We appreciate you sharing your experience here.

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Rated 5 out of 5 stars

Personable & attentive

Personable, detailed care. My clinician Amy is attentive and professional while maintaining an inspiring attitude. I wish my primary care doctors had the same disposition and mindset.

September 15, 2026
Unprompted review
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Reply from knownwell

Thanks for sharing, Eric.

Rated 2 out of 5 stars

Billing Department is a nightmare

Knownwell's billing department is a disaster. I was told multiple times that they were in the process of being contracted with BCBS Anthem and I would be charged as in Network. Now I am getting charged $1100 for my first 2 visits. I can't seem to talk to anyone actually in the billing department so who knows if they getting the multiple messages I have left with customer service.

The only reason they are getting 2 stars is that my provider is very good.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Compared to dealing with WW it was a…

Compared to dealing with WW it was a dream come true. WW made everything so difficult & took up to 10 days to respond. I wish I would have found you sooner & left WW a long time ago.

September 10, 2026
Unprompted review
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Reply from knownwell

Thanks for sharing, Kim.

Rated 5 out of 5 stars

My experience was too tier

My experience was too tier! Samantha was very transparent with the way she explained my care plan and super knowledgeable!

September 10, 2026
Unprompted review
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Reply from knownwell

Jamie - thanks for taking the time to share your experience.

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Rated 5 out of 5 stars

Helpful and supportive

This was a very pleasant and informative appointment about dietary management that helped me tremendously.

September 9, 2026
Unprompted review
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Reply from knownwell

This is great to hear, thanks for sharing.

Rated 5 out of 5 stars

Very compassionate

Very compassionate, caring & understanding. It’s a long, difficult & challenging journey. Their support is very welcome.

August 11, 2026
Unprompted review
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Reply from knownwell

Thanks for sharing, Ellen.

Rated 5 out of 5 stars

Amazing Group

I had such a positive experience with knownwell! The entire team was welcoming, supportive, and genuinely invested in providing compassionate, personalized care. A special shoutout to Tiffany P., who has been absolutely wonderful to work with. She is knowledgeable, attentive, and makes me feel heard and supported. I highly recommend knownwell to anyone looking for a healthcare team that truly cares about their patients!

September 1, 2026
Unprompted review
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Reply from knownwell

This is great to hear, Shane. Thanks for sharing.

Rated 5 out of 5 stars

My health and weight has improved…

My health and weight has improved immensely since I started with Knownwell. I’ve lost 60 of the 70 pounds I want to lose. All my body index numbers are very improved. I recommend this group to anyone serious about getting healthy.

September 2, 2026
Unprompted review
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Reply from knownwell

This is great to hear, Elizabeth. We appreciate you taking the time to share your experience.

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Rated 5 out of 5 stars

I had Ms.Tiffany Payne

I had Ms.Tiffany Payne. She listened to every issue I said I had and gave her opinion without being harsh. I greatly appreciated that as I have been struggling with weightloss. Also, I missed my appointment by 9 minutes and they called me to reschedule. I thought that was. Oil because some doctors would have just charged you. She was very thorough about how the process works and how the meds work. I met her virtually but I can’t wait to go in office. The location is not that far from where I live so that’s a win. The over all experience was a 10/10!!

August 31, 2026
Unprompted review
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Reply from knownwell

This is great to hear, Melissa. Thanks for taking the time to share.

Rated 5 out of 5 stars

Sarah Kryst, PA

Ma. Sarah Kryst was on time, professional and knowledgeable.

August 28, 2026
Unprompted review
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Reply from knownwell

We'll glad to hear this, Angela. Thanks for taking the time to share.

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Rated 5 out of 5 stars

Samantha is an amazing provider

Samantha is an amazing provider, I have had her for a while now, she gives you options and doesn't push things or tell you this is your only option and is willing to listen to why something isn't going to be in your ability.

August 25, 2026
Unprompted review
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Reply from knownwell

This is great to hear, Erika. Thanks for sharing.

Rated 5 out of 5 stars

I highly recommend Jeanine to anyone…

I highly recommend Jeanine to anyone looking for a knowledgeable, compassionate, and supportive doctor. I felt truly heard and supported during our meeting, and I appreciated how knowledgeable and resourceful she was. I look forward to having Jeanine guide and support me throughout my journey.

August 25, 2026
Unprompted review
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Reply from knownwell

This is great to hear. We'll be sure to share these kind words with Jeanine.

Rated 5 out of 5 stars

Well worth the cost

The staff is supportive,helpful and informative without being judgmental. Jessica Voit has been trying to get my insurance to cover the medication without success at this point, but at least she tried. I will continue with the program despite not being covered with by insurance and being quite expensive because it seems to be working. I have battled my weight for 40 years unsuccessfully so I will recommend this program to anyone. It is well worth the cost.

August 27, 2026
Unprompted review
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Reply from knownwell

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent Service

I was hestitant to follow through once I started the online intake but was very pleased that I did. I’m a senior citizen concerned of my health and weight management as long as I can remember and the Knownwell staff helped me through the process when I reached to them with questions and concerns. And when the day arrived for my first zoom appointment a staff member even jumped in the call to inform me the PA was running late. Tania the PA was professional and reassuring. Asking and answering all my questions without rushing the process. The end result of our conversation was meet with satisfaction and a follow up appointment was made and medication approval was process with my pharmacy in a timely manner. I look forward to continuing my wellness journey with Knownwell.

August 18, 2026
Unprompted review
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Reply from knownwell

This is great to hear, Mary. Thanks for sharing your experience.

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Rated 5 out of 5 stars

Staff is great and compassionate to…

The staff is great and compassionate to their customers. The doctors are awesome super nice and attentive. If you are interested in losing weight this is the best company to go through. I've had the best results I've lost 65lbs with zepbound. I really recommend this company.

August 24, 2026
Unprompted review
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Reply from knownwell

Thanks for sharing, Rebecca.

Rated 5 out of 5 stars

Tawanna Mintz

Dr. Christina Nguyen is amazing. She is patient and kind. She isn't in rush and takes her time and listens to your needs. She was my former primary doctor for over 15 years with another practice and when she left I was so bummed. But I was so delighted to find her practicing at knownwell omg. I didn't care if I had to pay out of pocket and drive over an hour to see her . You just don't find doctors like Dr. Nguyen anymore. She is a doctor you can TRUST with your care and needs. My husband and I both love Dr. Nguyen and are so glad to be under her care again.

August 24, 2026
Unprompted review
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Reply from knownwell

This is great to hear, Tawanna. Thanks for taking the time to share your experience.

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