knownwell Reviews 

178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and supportive staff, who are often described as kind, empathetic, and attentive. Many people appreciate the excellent service and user-friendly experience, noting the ease of the process from appointments to medication delivery. Reviewers frequently highlight the personalized care, feeling heard, understood, and supported throughout their health journeys. The company's assistance with insurance and provision of valuable nutritional information are also highly valued by customers, contributing to successful outcomes.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their knowledge, support, and helpfulness. Many... See more

Service

Reviewers mention positive feedback about service, highlighting excellent care, knowledgeable providers, and... See more

Customer service

People report positive experiences with customer service, highlighting the staff's knowledge, responsiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the telehealth visits easy and the... See more

Product

Consumers find the product to be positive, with many reporting life-changing results and successful weight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Knownwell has provided excellent service through my weight loss experience. My personal advisor, Allyson Vogel, has been amazing. She is available to answer questions and always knowledgeable quick... See more

Rated 5 out of 5 stars

I finally found a place that understands the struggle of weight management. In only 2 months, I have learned so much about nutrients and how they affect our body processes. The staff is knowledgeable... See more

Rated 5 out of 5 stars

First visit with Knownwell Dr. Amy was so encouraging! She is extremely knowledgeable about the program and how it relates to my specific needs as well as medical issues! She made me feel so comfort... See more

Company replied

Rated 5 out of 5 stars

I researched a large number of online weight management services. I checked on them for legitimacy and quality. Knownwell stood out. The user friendly website design caught my attention as well as the... See more

Company replied


Company details

  1. Weight Loss Service
  2. Doctor
  3. Medical Group
  4. Nutritionist
  5. Specialized Clinic

Written by the company

At knownwell, we provide comprehensive primary care, weight management, and expert nutrition counseling with our world class clinical team. We’re redefining healthcare to be inclusive of all body sizes. Our care is available both in-person at our clinics and through virtual visits, making high-quality, judgment-free healthcare accessible to you. Book your visit today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(178)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm Glad I was referred

I've been on my weight loss journey for 2 years and had reached a plateau and thanks too Known well I was able to start moving again.

January 22, 2026
Unprompted review
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Reply from knownwell

This is great to hear, Clarence. Thanks for sharing.

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Rated 5 out of 5 stars

I have been in my weight loss journey…

I have been in my weight loss journey with Knownwell for 5 months. They have been so helpful in making my journey successful. I highly recommend them.

March 11, 2026
Unprompted review
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Reply from knownwell

This is great to hear, Amy. Thanks for sharing.

Rated 5 out of 5 stars

Great people to work with!

Great people to work with on my journey. The doctors and nutritionist are very helpful and explain things in easy to understand language.

March 9, 2026
Unprompted review
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Reply from knownwell

We appreciate the kind words, James.

Rated 5 out of 5 stars

Feedback Survey

My experience was great! I felt supported and listened to.

March 5, 2026
Unprompted review
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Reply from knownwell

Thanks for sharing, Selicia!

Rated 5 out of 5 stars

I had a great first meeting with Nurse…

I had a great first meeting with Nurse Practitioner Holly Graber. She is really knowledgeable and I feel will be a great support system going forward.

March 4, 2026
Unprompted review
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Reply from knownwell

We'll be sure to share your kind words with Holly.

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Rated 5 out of 5 stars

I absolutely love this place

I absolutely love this place. My experience has been nothing but amazing. The staff is knowledgeable, empathetic, and supportive. I no longer feel like hopeless about my weight loss journey. Thank you .

March 3, 2026
Unprompted review
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Reply from knownwell

This is great to hear, Joreita. Thank you for taking the time to share.

Rated 5 out of 5 stars

Phenomenal Care!!!!!

I have sincere gratitude and deep appreciation for the exceptional care I have received at Well Known. From the very first appointment, I have consistently experienced professionalism, compassion, kindness, and genuine concern for my well-being. Dr. Nyguen has always taken the time to listen carefully, explain treatment options thoroughly, and ensure I felt comfortable and informed every step of the way.
The level of personal attention and medical excellence I have received has truly made a difference in my health and overall peace of mind. It is rare to find a doctor where patients feel both medically supported and personally valued, and I have been incredibly blessed to receive that kind of care here.
The care I have received has been nothing short of phenomenal. Dr. Nyguen's dedication, kindness, and professionalism have not gone unnoticed, and I will always speak highly of the outstanding care I received here.

January 8, 2026
Unprompted review
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Reply from knownwell

Thank you so much for sharing your experience, Lisa. We'll be sure to share your kind words with the team.

Rated 5 out of 5 stars

Dr Nguyen is awesome

Dr Nguyen is awesome - I've lost 19 lbs as of today in 6 weeks. Unfortunately my employer (the State of Georgia) has declared they know better then me as to who my Doctor should be, and have to leave knownwell. I highly recommend them as well a Dr Nguyen -

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Setting me up for success!

I have been meeting with Dr. Amy for several months now. From the beginning she was sympathetic, informative and encouraging. She has given me excellent information and advice, as well as answering any questions and concerns I might have. When I have reached out between visits I have received prompt responses to messages sent. This has been a very successful weight loss journey for me and Knownwell has been a big part of it!

February 18, 2026
Unprompted review
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Reply from knownwell

Thank you for taking the time to share your experience. We'll be sure to share your positive words with Dr Buchanan.

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Rated 5 out of 5 stars

Another great provider on my team

Virtual appointment with new nutritionist. On time,professional and knowledgeable provider, friendly and had tips and goals for me.

Always a great experience with in office and Virtual appointments.

February 17, 2026
Unprompted review
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Reply from knownwell

This is great to hear, Christina. Thanks for sharing.

Rated 3 out of 5 stars

I’ve been using Knownwell through Eli…

I’ve been using Knownwell through Eli Lilly Direct Pay for Zepbound (tirzepatide), and there are some important cost details that aren’t obvious at first.

To continue receiving Zepbound or another GLP-1, you’re required to have an appointment every four months. The initial appointment costs $300, and follow-up appointments are $125 each.

The medication itself through Eli Lilly Direct Pay costs $450 every 45 days at the higher doses. Also worth noting: the self-pay option only offers vials for self-injection rather than auto-injector pens. Personally, I actually prefer the vials, but some people may see that as a downside.

When you factor in the mandatory appointment costs, the total price ends up being significantly higher than it first appears.

When I asked why appointments are required every four months, I was told it’s because they don’t charge a subscription fee like some other companies, so instead they require periodic self-pay visits. That explanation didn’t sit well with me.

If a patient medically qualifies for a prescription and is already paying cash for the medication, it feels excessive to require hundreds of dollars in recurring appointment fees just to maintain access. If the medication is straightforward enough to self-pay and receive without insurance, the additional gatekeeping costs feel unnecessary.

Overall, while the medication access itself is relatively simple, the recurring appointment requirement substantially increases the true cost, and that’s something prospective patients should be aware of before signing up.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

I felt seen heard and felt by the…

I felt seen heard and felt by the practitioner I met with. Like all of me will be treated in the process of getting to a healthy weight. Looking forward to this journey.

February 9, 2026
Unprompted review
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Reply from knownwell

Thanks for sharing your positive experience, Dorian.

Rated 4 out of 5 stars

It’s still in the early stages for me

It’s still in the early stages for me. So far the information provided prepared me as what to expect. Negative symptoms are beginning to subside, as predicted , allowing me to have a more positive attitude. Attitude is a major component of weight loss.

February 6, 2026
Unprompted review
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Reply from knownwell

Thanks for sharing, James. Excited to be with you on your health journey.

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Rated 5 out of 5 stars

Dr Christina Nguyen was so sweet

Dr Christina Nguyen was so sweet. She listened to my concerns and didn’t judge me. She took time to get to know me and about my medical history.

February 3, 2026
Unprompted review
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Reply from knownwell

This is great to hear, Theresa. Thank you for sharing.

Rated 5 out of 5 stars

Knownwell is great platform and the physicians are fantastic.

Dr. Nyugen is so kind, understanding and really knows how to make a positive impact on you. Im so glad I found her and Knownwell. The televisit process is smooth. Ive had trouble getting the app to work for me but I will try again.

February 2, 2026
Unprompted review
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Reply from knownwell

Thanks for taking the time to share your experience. We'll be sure to share your kind words with Dr. Nyugen.

Rated 5 out of 5 stars

Outstanding first impression!

I researched a large number of online weight management services. I checked on them for legitimacy and quality. Knownwell stood out. The user friendly website design caught my attention as well as the feedback regarding the company itself. I've had my first visit. They allow plenty of time for the patient to feel valued and heard. Outstanding first impression. They handle the insurance end of things which is liberating!

January 27, 2026
Unprompted review
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Reply from knownwell

This is great to hear, Dawn. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent Nutrition Support from…

Excellent Nutrition Support from Knowell

My experience with Knowell has been outstanding. The team is professional, knowledgeable, and truly dedicated to helping clients improve their health through realistic and sustainable nutrition guidance.

From the beginning, they took time to understand my goals, lifestyle, and needs rather than offering a one-size-fits-all plan. The support, education, and accountability provided made a real difference in my journey. Everything was explained clearly, and I always felt encouraged — never judged.

Knowell creates an environment that is supportive, motivating, and focused on long-term success. I highly recommend Knowell to anyone looking for expert nutrition guidance and a company that genuinely cares about your health and well-being.

January 22, 2026
Unprompted review
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Reply from knownwell

This is great to hear Christopher. We'll be sure to share with the team.

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Rated 4 out of 5 stars

Loved the practice and doctor

Loved the practice and doctor. Had my first appointment yesterday and from intake until I walked out the door I felt safe, seen, and that I was in the right spot to get the help I wanted. Only reason I'm giving 4 v. 5 stars is trying to initially reach someone by phone was very difficult and sometimes you just want to talk to someone to make sure your information is correct.

January 15, 2026
Unprompted review
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Reply from knownwell

Thank you so much for the kind words. We also appreciate the feedback about phone access and understand how important it is to speak with someone directly. We’re actively working to improve this.

Rated 5 out of 5 stars

The process was very easy

The process was very easy. Dr. was super nice, understanding and thorough. I look forward to talking to her again. The communication with the company, Dr. and app they have available is outstanding. You can message at anytime and also see where you are in the process, along with a summary of your visit.
Overall, it is just a really easy simple process. I would definitely recommend to my friends

January 13, 2026
Unprompted review
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Reply from knownwell

Brooke, we're glad to hear about your positive experience. Thanks for taking the time to share.

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