Ko-fi Reviews 726

Reasonable response time and clear, informative answers to my questions.

I had a problem with my purchase (lost my email), but customer support helped me and I was able to get my stuff back.
Thank you so much! :)

Customer Service helped me with a login issue I was having quickly and effectively.

Issue was resolved quickly

Hello, I bought two mods from the Kofi website: 1: RAM TRX custom sound 2: RAM TRX monster mod. These mods bear absolutely no resemblance to the videos shown in the promotional materials. Stop deceiving people; people are making sacrifices and paying money, they don't just pick money up off the street. Shame on you! You keep saying "be honest," but you should be honest yourselves. I will voice this on every platform I can.

Good start.
A few Problems to create the Account.
The help Crew do their work. Everything is functional now.
See what happens if is in use.

I made an error before submitting the request and support was super gracious about it <3

Ko-fi provided excellent customer support by helping me recover my account after I lost access to my email. The platform is simple, intuitive, and powerful, with a very clean and appealing user interface. Overall, it’s a well-designed service that truly cares about its users.

Because the email support was very helpful.

I recently set up Ko-fi for an active creator support initiative. Setup was straightforward, and all payment methods (Stripe and PayPal) are fully verified, active, and in good standing.

However, for several days since I activated my profile, multiple supporters across different countries (all these countries are within the country list both Stripe & PayPal accept payments from), browsers, and devices have been unable to complete checkout, consistently receiving errors with both card payments and PayPal.

I have personally tested this myself (mobile and desktop, incognito mode, multiple payment methods) and encountered the same errors. This has resulted in lost contributions, discouraged supporters, and eroding trust and causing reputational damage of my work and active initiative, at a very time-sensitive moment.

I contacted support and received an automated response indicating a 1–2 working day wait. While I understand support queues, the issue has already been ongoing for several days and is actively preventing any payments from going through.

Additionally, the support email references “instant help” via the Ko-fi Helper, but this option does not function (no working link or redirection), leaving no real-time support path during an active issue.

I’ve also seen other reviews mentioning resolution times of several weeks, which is extremely concerning given the real impact checkout failures have on creators and their supporters.

I genuinely want to continue using Ko-fi and appreciate its mission, but this checkout issue requires urgent human escalation. When payments fail at this level, the consequences for creators are significant.

Creator page affected:
Ko-fi creator profile: Tiago Valente
(username: tiagovalente)

Great support – fast and reliable

I contacted Ko-fi Support because I accidentally made purchases using different accounts/emails and wanted everything under one account. The support team replied quickly, was friendly and professional, and they were able to move my recent orders to the correct account.

Overall a really smooth and reliable support experience - thank you!

The questions were answered very promptly.

If they were able to help get access to my account that my ex had taken over. Extremely patient and will willing to help me even though he had deleted the original email.

Grateful for the help from Harry at ko-fi
I should’ve asked for help sooner. What took me hours and I only made it more difficult, after asking for help it only took minutes. Don’t be afraid to ask for help with the lesson.

It’s easy to use and navigate, and the customer service was fast and helpful.

I got locked out of my Ko-Fi and I was helped by a worked named Henry so shout-out to Henry for his excellent service! Very fast, very straight delivery. Thank you so much!

Superb customer support that promptly help me solve a critical issue without making me jump through hoops with hallucinating AI slop. Real people have your back at Ko-Fi and that really matters in the current era

it just removes my password and refreshes the page not giving any error, i wanted to use your services lol

its a great service dont get me wrong its doing what its supposed to do and its doing it flawlessly
but their support is bad, so bad that i had to wait 15 days for them to automatically close the ticket and have the audacity to ask for a review

so if you have a technical issue specified to your account expect to wait about a month since the engineering team is always busy

I received helpful tips and even some technical help, to regain access to my page.