Koala Health Reviews 

I am very happy with Koala Health’s excellent customer service, products and prices.

When Maddie passed away a year ago, the care team sent me the nicest condolences email and waived the monthly medication charge.

I ordered meds for the first time, during the holidays. Koala contacted my vet after New Year's day, and I promptly received my meds.

The ointment for my cat was delivered on time.He is doing really good,
I also love the little scarve, they gave him.That was a very nice touch! 😊

Timely delivery of medication for our dog.

Best service ever! Always on time and excellent customer service.

They have good customer service, which is required because Koala messes up so many orders. Their orders are often incorrect or take a long time to arrive. The are the worst e-commerce business I recall dealing with.

I was able to easily adjust my auto ship order and the staff was so kind to apply a discount for me as well!

Took a little longer than i expected But was a GR8 deal with discounts they offered , talked with customer service, vary nice and unexpected to get someone i could talk to and understand.

Quick easy ordering. Fast shipping! Great coupons online.

This is my very first time purchasing from Koala. I love that the product I needed was available and the discounted price was fantastic. The only issue i had was that it came one day later than expected but I'm not sure if that was an issue with the post office.

Great customer service. I needed my dog’s meds in 5 days because we were leaving on vacation. Called & you were kind enough to mail the prescription that day. However, they did not arrive in time so I had to pay someone to get them from the post office and drive them to the boarding place. Cost me an extra $20. That’s why I rated 4 stars. You should have an option to expedite shipping. I would rather pay more to have the meds sooner. This is my first time ordering from Koala so we’ll see how it goes. I’m waiting for my code so I can submit this review. Really?

Setting up recurring orders is very hard

Swift, friendly service.

While I don’t know the names of those who helped me, each representative was exceedingly helpful in helping me re-order the Advantage my pet needed even though we had a slight glitch. They stuck with me, each one was knowlegeable.

Horrible customer service .in seotember my vet authorized and 12 mon prescription.
I used their discount of 35.00 to start the auto ship .total was 67.00.product arrived they added charges of 30 some dollars to my order after it processed. I had the screen shot .they also changed the vet name who prescribed the meds to my pet.i called they said they refunded the added charged to my card .at that time I asked koala to cancel my credit card from their use permanently. Not interested in doing business with unethical company. It's illegal to change a prescription.
So couple days ago I receive a package from koala ,unordered unauthorized and I had removed my card from thier company use for my dogs.
I called less than a month from cancelling everything and they could not find my account for shipping they told me to open it to give her the info.obviously their scam so I could not refuse the package.
Then they claim there is 2 accounts so they kept my card information that is cancelled to make shipment my vet never authorized and I the owner never authorized. I was never even warned they were charging 138.00 with out my consent on a card removed from all my pets info.
They are scammers .charging more than any other supply.changing vet prescriptions for their own use,using unauthorized cards after cancelled.
I would never trust them again.they were instructed to send pickup for this medicine. As vet never authorized .vet authorized to costco in 2025.

It took a long time to ship my orders, once shipped it arrived the next day or so. It only shipped after I called and reported the issue.

My dog really needed antibiotics for this serious infection and it took over a week to ship.

This was such an adorably packaged first time purchase from Koala Health! Shipping was fast and purchasing was extremely easy. Will be using this service as my new place for medicine!

I wish that you would adopt using UPS/FedEx versus USPS to speed up the delivery process.