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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in cleaning various surfaces, with many highlighting the quality and versatility of the items. People appreciate the natural and safe aspects of the cleaning solutions, often noting their excellent performance and ease of use. Many consumers express long-term satisfaction and loyalty, recommending the products to others. However, some customers also noted issues with delivery, including delayed or missing orders and difficulties with tracking information. A few other people also felt that the customer service was unhelpful or unresponsive, particularly when problems arose with orders or product performance. There were also occasional reports of certain products not meeting expectations or experiencing durability issues.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with its cleaning... See more

Quality

Clients share positive opinions on quality, with many praising the efficacy of products like the grease... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise quick... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the team as... See more

Based on these reviews

Rated 5 out of 5 stars

I love how fast you can send this product. I use this for my residential cleaning and it's good to know that when I order u get it the next day if you order before lunch time that is

Rated 5 out of 5 stars

Customer service got in touch , they were extremely helpful and sent us out a replacement order…..so we tried the product which is great it took a while to get there but worth it. Great product and... See more

Rated 5 out of 5 stars

Honestly the results shocked me! I wish I had recorded how good their oil and grease product was at cleaning a fry pan we were going to ditch. The best natural cleaning products I have ever used. They... See more

Rated 5 out of 5 stars

i’ve been using Koh products for several years now and can recommend them. They clean well and give a good shine, I don’t use anything else now. The atomiser spray is also really worth having. Also ec... See more

Company replied


Company details

  1. Home & Garden

Written by the company

Koh is a safe, effective & eco-friendly cleaning system for your entire home.


Contact info

3.9

Great

TrustScore 4 out of 5

976 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product and service

This company is great because they have an amazing product which works and does what it says on the tin. Order and delivery was efficient. I did have a problem putting my delivery address in but this was addressed and it worked. So 10 out of 10

June 16, 2023
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Rated 3 out of 5 stars

damaged box

The box was delivered with an obvious leak and the inner box was badly damaged, all of which I sent photographs but have had no response as yet

June 13, 2023
Unprompted review
Rated 4 out of 5 stars

Koh - way to go!

I love the mop, the pads and the cleaning product. After 3 years I decided to treat myself to a second mop and new pads, only one little thing, the bottom pad was folded in on itself, not anything too important, but not quite up the the perfect standard I expected!

June 10, 2023
Unprompted review
Rated 1 out of 5 stars

Incorrect Item Sent

Incorrect item sent and 24 hours later, still no response to my ‘report an issue’ message. Usually very happy with Koh service and products so not sure what’s happened this time.

June 9, 2023
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Rated 3 out of 5 stars

Love the cleaner but the mop sucks

Love the cleaner but the mop sucks. I bought mine in 2020 and am not a frequent mopper. It probably gets used once a month. I've had three faulty leaky mop bottles in that time. I have just fitted the latest replacement and despite being brand new, it has leaked a whole bottle of cleaner onto my floor. I give up! I'll keep using the Universal Cleaner until it runs out but I'm not disappointed that I'm going to have to bin the mop.

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Concerned response from this company

The head of my mop cracked in two places, so I asked if I would be able to just buy a new head. However that was not possible,but this company immediately offered me a brand new mop at a good discount. I love this system of cleaning, works so well, without harsh chemicals and I use it for all my cleaning jobs around the house

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

I just love the KOh products …

I just love the KOh products and can't wait until the washing detergent is released.My glasses have never looked so shiny I just love the Koh dish drops and would recommend to anyone and I have my daughters using Koh products now as well.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product, great value for money and is effective on many services.

One request is to please stop using Yodel for deliveries. They are not reliable and either don’t deliver the product or don’t knock on the door when they leave it in your front garden.

June 3, 2023
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Rated 1 out of 5 stars

Really disappointed

Really disappointed. A promised 10% code in exchange for my E-mail failed to materialise (later resolved by customer service).
And then order never turned up either. Contacted Customer Services, who advised someone would be in touch, but I haven't heard from anyone.
Refund requested - let's hope they can get that right.

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant product!

Brilliant product! 4 litres have lasted over 2 years, so a great money saver. Works on any surface equally well.
Ordering and delivery very efficient. Thank you 😊

May 26, 2023
Unprompted review
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Rated 5 out of 5 stars

Great product & delivery this was my…

Great product & delivery this was my second order, as said before not the cheapest product but lasts ages and it works, I won’t be buying any other cleaning products from now on, give it a try you won’t be disappointed

May 9, 2023
Unprompted review
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