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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in cleaning various surfaces, with many highlighting the quality and versatility of the items. People appreciate the natural and safe aspects of the cleaning solutions, often noting their excellent performance and ease of use. Many consumers express long-term satisfaction and loyalty, recommending the products to others. However, some customers also noted issues with delivery, including delayed or missing orders and difficulties with tracking information. A few other people also felt that the customer service was unhelpful or unresponsive, particularly when problems arose with orders or product performance. There were also occasional reports of certain products not meeting expectations or experiencing durability issues.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with its cleaning... See more

Quality

Clients share positive opinions on quality, with many praising the efficacy of products like the grease... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise quick... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the team as... See more

Based on these reviews

Rated 5 out of 5 stars

I love how fast you can send this product. I use this for my residential cleaning and it's good to know that when I order u get it the next day if you order before lunch time that is

Rated 5 out of 5 stars

Customer service got in touch , they were extremely helpful and sent us out a replacement order…..so we tried the product which is great it took a while to get there but worth it. Great product and... See more

Rated 5 out of 5 stars

Honestly the results shocked me! I wish I had recorded how good their oil and grease product was at cleaning a fry pan we were going to ditch. The best natural cleaning products I have ever used. They... See more

Rated 5 out of 5 stars

i’ve been using Koh products for several years now and can recommend them. They clean well and give a good shine, I don’t use anything else now. The atomiser spray is also really worth having. Also ec... See more

Company replied


Company details

  1. Home & Garden

Written by the company

Koh is a safe, effective & eco-friendly cleaning system for your entire home.


Contact info

3.9

Great

TrustScore 4 out of 5

976 reviews

5-star
4-star
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2-star
1-star

Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I absolutely love the spray mop

I absolutely love the spray mop! It works like magic. The cleaner is fantastic. Although I must admit I seldom buy any cleaning products. I use vinegar, bi carb, soda, citric acid etc to clean my home. But the cleaning products from Koh would be a fantastic alternative! The cleaning cloths are also incomparable to any other type of cloths; thick quality, big size, strong!
Nothing but respect for Koh’s mission: Create a cleaner, happier home that is better for our planet.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love Koh

Absolutely love Koh, especially with some eucalyptus oil in it. I've been using it for years, long before all the current eco products suddenly burst in the scene. It will literally clean anything - kitchen and bathroom surfaces, stains on clothes or carpets etc. It is so safe as well.

April 21, 2024
Unprompted review
Rated 2 out of 5 stars

AWFUL

ordered on the 6th of April and still on the 19th no delivery, had to get in touch on the 16th as still no items then they tell me its been delivered, no it hadnt then no reply so had to go through paypal they advised me to email accounts at KOH so i did then another order was put on for me, still no products and still no contact after filling out the form online, tjis company used to be top notch but obviously no longer, time to find another company that want my £100

April 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Even cleans caravan roof

I have used Koh for years for all kinds of cleaning but have just added cleaning the yellowed roof of our large touring caravan. Sprayed on a large brush it did a great job. Well done Koh. Jill

April 16, 2024
Unprompted review
Rated 1 out of 5 stars

Bad spray bottles..

I bought 4 spray bottles... unusable... the small rubber tube and the ball always slip off... not a smart solution... wasted money... the cleaning products are very good...

April 13, 2024
Unprompted review
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Rated 5 out of 5 stars

So we are loving our mop

So we are loving our mop, it is so easy to use. It has a really good wide pad, much better than most mop/sweepers you can buy elsewhere. The universal cleaning product is great, leaves the floors, clean and fresh with very little effort. The spray delivers exactly the right amount so you’re not left with any wet patches as with a traditional mop. We can highly recommend this product.

March 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Customer service is outstanding

Customer service is outstanding. We love our spray mop it’s brilliant but after a few weeks we had a problem with the spray trigger. I emailed Koch and they sent a new one without any hesitation. Rare to get such level of service.

March 1, 2024
Unprompted review
Rated 2 out of 5 stars

A fantastic product if only it was delivered!

The product is absolutely fine, it is used all over my house for cleaning purposes and I am truly satisfied with. However, I strongly recommend that you impose penalties on your courier service, Yodel. I have been awaiting a delivery for 5 days so far only to be advised that the parcel is ‘At Depot’. Have a look at their satisfaction rating and you will find that they are probably one of if not the worst courier service in the UK. I have paid for delivery and I have no intention of making a 50 mile round trip to Lincoln to collect it. I received a response from Sean at Koh providing me with exactly the same information on the parcel’s journey as I provided the previous day! A very frustrating situation that I hope you can resolve for me.

March 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Easy cleaning .

Love this cleaning product have recommended it to my friends. Used the dish washer tablets for the first time they were excellent. Makes cleaning so easy.

March 2, 2024
Unprompted review

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