Excellent quality a little piece of jewellery, size as expected. Some confusion with delivery but it was due Royal mail competency
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s a lovely piece and loved the extras that came with it but it was a bit more dinky than I was expecting
Company replied
I am so pleased with my 9ct Gold Highland Cow Pendant, it is just stunning. The quality is fantastic. The ordering process was so simple. Communication was great. Item was beautifully packaged & even... See more
Company replied
I recently bought a beautiful Highland cow pendant and chain from Kolié Fine Jewellery on Rose Street, and I couldn’t be happier. It was hand made, perfectly capturing my Scotland. The craftsmanship i... See more
Company replied
Company details
Written by the company
Kolié Fine Jewellery is an Edinburgh-based fine jewellery boutique and UK-wide online brand specialising in solid gold jewellery. Based in the heart of Edinburgh, Kolié creates and curates collections of 9ct and 14ct gold rings, pendants, bracelets and earrings, sold both in store and across the UK through kolie.co.uk. Kolié is known for offering both modern fine jewellery designs and distinctive Scottish-inspired collections, including pieces featuring thistles, Highland cows and Edinburgh landmarks, alongside a wide range of elegant everyday and gift-ready jewellery. All Kolié jewellery is made from solid gold and hallmarked by the Edinburgh Assay Office in accordance with UK regulations. Many designs are set with high-quality cubic zirconia stones, carefully chosen to complement each piece. Kolié serves customers looking for meaningful, well-crafted gold jewellery, whether they are visiting Edinburgh, buying a special gift, or shopping online from anywhere in the UK. The brand places strong emphasis on quality, transparency and customer experience, from product design to packaging and delivery.
Contact info
125 Rose Street, EH2 3DT, Edinburgh, United Kingdom
- info@kolie.co.uk
- kolie.co.uk
4.4
Excellent
43 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product
Great product, great feedback fast delivery. Lovely item. Would recommend to anyone.
November 24, 2025
Reply from Kolié Fine Jewellery
Thank you very much! ✨
Advertisement
Order dealt with promptly and…
Order dealt with promptly and dispatched immediately. Very pleased with the product, and wouldn’t hesitate to buy from them again.
November 13, 2025
Reply from Kolié Fine Jewellery
Thank you very much! ✨
The experience was fast but the product…
The experience was fast but the product was poor, very flimsy. The jewellery box was better quality than the earrings.,
November 5, 2025
Reply from Kolié Fine Jewellery
Thank you for your feedback. We are sorry that the earrings did not meet your expectations. We can see that your return has already been completed and a full refund was issued.
If you ever decide to shop with us again, we would be happy to help you choose a piece that suits your preferences better. Your satisfaction means a lot to us.
My purchase from Kolie Fine Jewellery…
My purchase from Kolie Fine Jewellery was an absolute pleasure. The solid gold earrings are simply stunning—they feel substantial and are made with such attention to detail. Not only was the delivery swift, but the customer service was also excellent, with good communication throughout the process. The care they put into their product and customers is evident, and I couldn't be happier with my new earrings.
September 2, 2025
Reply from Kolié Fine Jewellery
Thank you very much Barbara! ✨
the parcel was empty inside.
August 4, 2025
Reply from Kolié Fine Jewellery
We’re very sorry for the technical mistake with your order, and thank you for bringing it to our attention. Your parcel has been resent, and we’re glad we could resolve this quickly. We truly appreciate your understanding and support.
Advertisement
Handmade Scottish Gold Jewellery
I recently bought a beautiful Highland cow pendant and chain from Kolié Fine Jewellery on Rose Street, and I couldn’t be happier. It was hand made, perfectly capturing my Scotland. The craftsmanship is stunning, and the attention to detail is incredible. The whole experience was warm, personal, and truly special. I’ll definitely be coming back for more unique pieces!
August 4, 2025
Unprompted review
Reply from Kolié Fine Jewellery
Thank you! ✨
Great customer service
The salesperson Maz was super helpful and kind. First trip to the UK and purchased a necklace that was meaningful. Wonderful experience and fantastic customer service!
August 6, 2025
Unprompted review
Reply from Kolié Fine Jewellery
Thank you very much! ✨
Reply from Kolié Fine Jewellery
Thank you! ✨
The Cham was much smaller than the…
The Cham was much smaller than the image let on to believe
As for the Cham itself its good just to small!!
Left me very disappointed
June 2, 2025
Reply from Kolié Fine Jewellery
Hi Kenneth,
Thank you for your feedback. We're really sorry to hear the size wasn’t what you expected and that you were left disappointed. We do our best to show the scale of each piece clearly in our photos and descriptions, but we understand it can sometimes be hard to judge online.
We’ll be in touch with you directly to help find a solution — whether that’s an exchange, return, or another option that works for you.
Warm regards,
Advertisement
I finally found my dream pair of…
I finally found my dream pair of earrings from them after years of searching, and the customer service was a joy, thank you Naz and Izabella! Honestly, don't walk but run to them!
April 19, 2025
Unprompted review
Reply from Kolié Fine Jewellery
Dear Sara,
Thank you so much for your lovely review. We're so happy you found your dream earrings – it truly means the world to us. Your kind words and support really made our day. Looking forward to welcoming you back anytime.
Reply from Kolié Fine Jewellery
Thank you very much! ✨
Gold Serene Elegance Cross
Thank you for my Serene gold cross 14ct gold and the lovely travel jewellery box very kind.
March 18, 2025
Reply from Kolié Fine Jewellery
Thank you so much! We’re so happy you loved your piece and the travel box—your kind words truly made our day ✨💛
Beautiful jewellery
Beautiful jewellery, loved my purchase for a gift, highly recommended 🤗
March 12, 2025
Reply from Kolié Fine Jewellery
Thank you so much! We’re so happy you loved the gift—really appreciate the kind words and recommendation 🤗✨
Advertisement
I still have not received anything.
I still have not received anything.
When I check on tracking it still shows ‘on its way’
February 28, 2025
Reply from Kolié Fine Jewellery
Thank you for your patience, and we're really sorry for the delay. We're so glad your order arrived safely the next day. If you ever need anything, we're always here to help! ✨
9ct snake pendants
There was a problem with the original couriers but a new product was sent out via Royal Mail, and both orders arrived on the same day! Instead of having to go through the inconvenience of returning one of them, I was offered a discount of 50% and kept both. Lovely items beautifully packaged in leather effect jewellery boxes and great customer service!
February 28, 2025
Reply from Kolié Fine Jewellery
Thank you so much for your kind words and understanding! We're really glad everything worked out and that you love the pendants. Your support means the world to us! ✨
Great product and quality for a great…
Great product and quality for a great price.definitely giving you my pape again bae
February 4, 2025
Reply from Kolié Fine Jewellery
Thank you so much for your kind words! ✨
So pleased with my purchase
My beautiful tiny gold star was delivered quickly and in a quality jewellery box with lots of space for other jewellery.
February 6, 2025
Reply from Kolié Fine Jewellery
Thank you for your kind words! ✨💛
Advertisement
this is pure quality
this is pure quality . you can see the difference between shop brought to hand made. absolutely love it and i am looking forward to giving this to my oldest friend later today. Thank you so much for the Jewel box it’s really lovely. Will be using your shop in the future. once again thank you for everything, happy belated new year to you all 🥰🥰
December 28, 2024
Reply from Kolié Fine Jewellery
Thank you for your lovely review! We’re thrilled you loved the quality and are honoured to be part of such a special gift. Happy New Year! 🥰✨
Above and beyond service
My item arrived ahead of time. It was beautifully packaged and I received a small jewellery box too. Very thoughtful attention to detail. I love my heart charm, it's perfect.
Thank you so much
November 7, 2024
Reply from Kolié Fine Jewellery
Thank you so much for your kind feedback! We're thrilled to hear you had a great experience with us.
Reply from Kolié Fine Jewellery
Thank you so much for your wonderful feedback! It's always a pleasure to provide a special experience for our customers. We look forward to seeing you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.