No Order, No Refund, No Response
Awful service. I placed an order with this company almost a month ago and have yet to receive my order or any meaningful status update.
I contacted customer service to raise the issue and request a refund. They denied my refund, stating that the item was already on its way. However, the tracking information they provided shows no indication that the package has actually moved, which is precisely why I requested a refund in the first place.
I made it clear that I no longer want the product or wish to do business with this company, and they have since stopped responding.
Based on my experience, I would not recommend this store. Their handling of my order, refund request, and subsequent communication has been extremely unprofessional and has left me with very little trust in this business.