Kong Reviews 144

A Disastrous Christmas Dinner Experience
We prepaid for a fixed-price Christmas prefix menu at Kong in Paris but arrived a day late due to an honest scheduling error. Despite this, the supervisor was extremely resistant and rude, refusing any refund, credit, or accommodation even after we dined there anyway, spending the same amount on another meal to show loyalty. A week later, after follow-ups, they confirmed no partial refund or compensation was possible, despite their policy noting complaints should be handled via customer service.
Service throughout was horrible: staff gave misleading information in person about potential resolutions, then provided the runaround via email. The supervisor’s rudeness overshadowed the stunning rooftop views, turning what could have been a festive evening into a nightmare.

Kong’s terms clearly state special events like Christmas dinners are fully prepaid with no refunds for no-shows or cancellations, which they enforced rigidly here. While policy protects them, zero flexibility for a good-faith error and repeat business was unacceptable
Overall Recommendation
Avoid Kong at all cost—gorgeous ambiance can’t save rude service, subpar food, and inflexible policies. 1/5 stars.

THEY ARE EXTREMELY RACISTS AT THIS RESTAURANT. ITS 2025!! You would think we’d be OVER this by now. I’m sick of it. You can’t be a successful restaurant and racists at the same time. Thats goes hand in hand with providing a great customer service and experience for your guests. DO BETTER! Still going to be doing this in 10 years? Do BETTER!

Discrimination, mépris et absence totale de respect : un restaurant à fuir sans hésitation.

Non à la discrimination

French citizen leaving in Australia for 15 years and I’ve been ashamed to bring my Australian partner to this place … Worst experience you can imagine and more. This is not Paris, this is not France!

Bad from A to Z… seated at a table away from the windows (when those with a view been empty the whole service), sharing too much personal space with the next table, forced to take a brunch (and not notified during booking), terrible service (waitress should wear something a bit more appropriate and learn to actually serve people without attitude and trying to find excuses for everything wrong they’re doing), all you can eat buffet located at another floor, nice food but one would expect much better from a place like this and for this price point. And much more disappointing things …

What about the price? It could be on point for a great experience… in this case, it is grossly overpriced.

Shame, it could be great. With average reviews of 3.1 on Yelp, 3.3 on TripAdvisor and 3.9 on Google, I’d be utterly embarrassed to be the owner of this establishment : DO BETTER !!!

À éviter absolument ! Ce restaurant pratique une discrimination inacceptable fondée sur le prénom des clients. Personne ne devrait être jugé ou traité différemment en fonction de son identité. Un établissement qui se permet ce type de comportement discriminatoire ne mérite ni votre temps ni votre argent. À fuir.

---

⚠️ Avoid at all costs! This restaurant engages in unacceptable discrimination based on people’s first names. No one should ever be judged or treated differently because of their identity. Any establishment that allows such discriminatory behavior does not deserve your time or money. Stay away.

Sadly they are racist

🇫🇷 Version française (pour Trustpilot)
Une des pires expériences de restaurant que nous ayons vécues. 90 minutes d’attente malgré une réservation à l’heure, aucun service, aucune excuse. Quand nous avons décidé de partir, un agent de sécurité nous a suivis dehors pour nous accuser – à tort – de ne pas avoir payé. Humiliant et totalement inacceptable pour un établissement de ce standing. Un anniversaire gâché, un souvenir amer.

🇬🇧 English version (for Trustpilot)
One of the worst restaurant experiences we’ve ever had. 90 minutes of waiting despite having a reservation, no service, no communication, no apology. When we finally decided to leave, we were followed outside by a security guard and falsely accused of not paying. Humiliating and absolutely unacceptable for a restaurant of this caliber. A ruined birthday and a bitter memory.