konnect Reviews 375

Very useless piece of company with zero care for their job, customer care is useless and the technicians are worse liars, saying they will be there and postponing for 2 weeks straight. Going forward i would rather use snail wifi than be associated with them useless broadband where customer service lie until they either dont pick your calls or they laugh when you call them knowing you already paid up .

shameless pigs.

Does anyone ever use this internet seamlessly. So many issues with disconnection and the customer service does not help at all. You call and they will audaciously activate flight mode to hang up from you.This is the second time my subscription is going into a waste with no visible signs of getting help from them.

Poor customer service, if there was an option of zero star rating I would give you a hundred times. You don't qualify to be an internet service provider anywhere in Kenya. Poor response from your team, and many are the times that they'll hang up on you.

I paid and they took my money three times without connecting me to the internet,I had to call customer service and guess what the hunged up on me such stupidity I need my money back

The customer service here is horrible kabisa. They just take you in circles without actual solutions. Why I’m I paying for a service you can’t provide?

These company has the worst customer service known to man.They are not willing to help their customers and take their ample time to reply to you.Yet you paid for service.Pull up your socks Konnect 🤦🏽‍♀️.

I did not have an experience, but I do know quite a bit about business and online presence. This company only responds to good reviews. They should carefully read and respond to the negative reviews as well. This will help their online reputation.

My company had a call at approx 12.45pm today (11/1/2024) from one of the telesales people from Konnect and I suggest they listen to the call as we advised them approx 10 times nice and politely that none of their services was of interest currently but yet they pushed and pushed more than we have ever known with a sales call! PLEASE PLEASE KONNECT LISTEN TO THE CALL AND TRAIN YOUR STAFF TO BE A LOT LESS PUSHY! It was put me off ever using them in the future!

To begin with poor bad customer care service ,when you ask what's the issue no one has a clue 😱, the WiFi keeps going on and off ikijiskia

Thy must value their customers and have courtesy cos right now they just don't care , very unprofessional and arrogant with no remorse

I'd rate ZERO stars if it were possible.
It doesn't connect to my smart tv. I hate this wifi honestly speaking. 👿👿

Worst ever doesn’t connect on my tv worst customer care .been calling they don’t pick amd when they pick they lie they are sending someone to come check and start ignoring you would never recommend

This is company has got the worst customer care in the world.
It's like you are always begging them to come check on you issues.
Wouldn't recommend.

Very poor a whole week no wifi after asking them they diconnect your call
Can't recommend anyone
Very poor customer service too
Non professional company
The worst am just disconnecting mine I source other wifi companies

Do not use this company, my father paid for a trial in August and still not received the link to add preferences despite chasing numerous times. Now chasing multiple times for a refund. They are apparently shocked I haven’t received it yet. Their customer service is awful.

Purchased this internet in Tanzania. The company made a lot of promises. The internet is absolutely worthless. It claims to speed UP TO 75mbs or 100mbs. That is the catch speeds up to mean the speed will be about 1 to 2mbs. Total trash and the repairs and promises are lies. Don't waste your time and money on this worthless product.

The worst have ever come across...
Customer service - they don't pick calls,some when are pretty rude
Intrusion of clients device some apps to precise...
Total garbage!!! Since yesterday I don't have internet...I call them,they don't respond or just disconnect my calls. It's a Chinese company or run by them and I can't recommend anyone...
I work from home,have paid for the monthly package and it's not working,I'm using bundles, seriously!!!!!I can't anymore

Multiple times i've been paying for one of there packages yet the portal tells me that there is no active subscription.... There customer service line is mostly busy and when they pick up they really really rude....I don't know if they realize that paying for a service that a customer doesn't benefit from is kind of stealing money from customers.

I've been trying to ring and never get a response or call back

Absolutely awful. it only worked part of the day and although the engineer came back many times they could not get it to work properly. In my view the product is not fit for purpose. I still do not have my money back either as you have to send the modem, back to Holland using a useless courier and this has turned up back at my property.

They wont accept complaints over the phone either.

Do not use under any circumstances