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After reading all the negative reviews I was a bit afraid to order from them, but I had a great experience! Very helpful customer service! They have updated their webshop at home24, and I could order the couch I have seen on the konsimo website. The couch was delivered within a week! It looks nice, and it is very comfortable. Thank you for your help and flexibility team konsimo!
Similar to all the other reviews, I have a negative experience. Ordered their couch from home24.at and have not received any information on when the couch will be delivered for days. Thought it was a bit odd so I went to check online reviews of the company and one was worse than another. Decided to cancel my order, but they are not replying, they are not picking up the phone. Avoid at all costs!
I ordered a sofa for 1000€. It was delivered with a wrong, too narrow armrest. After 5 weeks back forth with the support without any actual response they offered... 30€! And that after I was pretty clear that I was not interested in a monetary compensation (except if it would be profound).
After every response they wrote back "forwarded to complaint division" and another week of silence.
So the experience was quite bad.
Update 26.3.:
After requesting the money back through PayPal and posting a 1 star review here, they responded the next day and send the correct pieces. They arrived and everything is as expected. Problem solved!
We are actually very happy with the sofa itself. The product images are also very true to life, so our expectations were fully met.
Since we are now happy with the situation, I update from 1 star to a generous 4 stars due to the support.
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