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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful custom designs, and how wonderfully the finished items match their personal expectations. Consumers also heavily appreciate the prompt delivery services and the remarkably simple, straightforward ordering process that always makes creating personalized gifts effortless and fun. However, some customers also noted minor issues concerning delivery speeds or specific communication details during their purchases. A small group of reviewers occasionally experienced slower shipping times than anticipated, occasional delivery destination errors, or felt that overall customer communication could have been much clearer.

What people talk about most

Product

People report high satisfaction with the product, describing it as well-made, beautiful, and exactly as... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are beautifully made,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that items arrived promptly, on time,... See more

Order

Consumers find order satisfaction to be high, frequently highlighting that customizing and ordering items is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product, quality workmanship, clever design. Very surprised at the speed of delivery. Absolutely perfect gift for daughter's new first home. Ordering one for our home as well. I would give 1... See more

Rated 5 out of 5 stars

Very thankful grateful much appreciated highly recommend!!! Very nice great quality fast shipping well done job amazing thank you so much koolezt!!

Rated 5 out of 5 stars

We ordered the 3 dog vertical house number sign. It is absolutely beautiful and even exceeded our expectations! Shipping time was very prompt and packaged well with no damage whatsoever. Highly recomm... See more

Rated 5 out of 5 stars

Ordered a 14" Pet Vertical House Number Plaque on 12/7/25 and it arrived in less than two weeks in time for Christmas. The sign that arrived looked just like the preview that was created on Koolezt's... See more


4.7

Excellent

TrustScore 4.5 out of 5

140 reviews

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4.7

All reviews

(140)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

This is perfect

This is perfect. The dogs that were put on my product actually have the personalities my dogs have. I recommend this company and will be getting a memorial of our first dog we had

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a house sign with two dogs on…

I ordered a house sign with two dogs on it and I love the quality! We had some shipping issues but I was able to get customer service to respond easily thru email and they were very attentive. I would recommend this company and will order from them again. thank you

May 27, 2025
Unprompted review
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Rated 5 out of 5 stars

I ordered a house sign from Koolezt and…

I ordered a house sign from Koolezt and couldn’t be happier. It looks incredible—clean, stylish, and very well made. The craftsmanship really stands out, and it adds such a nice touch to the front of the house. Highly recommend!

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible business

They are not a company based in the US. I ordered an address sign from them for a Mother's Day gift, and it showed that it shipped. However, it ended up in a totally different State. Koolezt told me they would try to get the customer to send it back to them and then forward it to me. Then, a week later, I received a package that was supposed to go to another customer. I reached out to customer service, and they asked me to send it to the correct address. I told them I would as long as I still received my sign, and they agreed. They also agreed to refund me the money for my time to take care of their shipping issues. Now they are saying they will not create a new sign for me, and are going back on their word. Yes, it states in the email conversations that they would resend me a sign. I would not do business with this company, especially since they are not honest.

May 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Would give 0 stars if it was possible

Would give 0 stars if it was possible. Dozens of orders were mislabeled and sent out. This company responded by sending address of the correct recipient and we had to get it mailed out. The package I got even had the wrong address so I had to contact that person and get his proper address. That was over 10 days ago. I still do not have my order. No way to reach a human- no phone members! Just got an email blaming the late delivery on bad weather. USPS tracking has it in CA for over a week. No bad weather done there. Be very careful ordering from this company

May 16, 2025
Unprompted review

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