Korean Air Reviews 73

This is heartbreaking, giving a bad review on this company, but sometimes the truth hurts. I have been flying **EXCLUSIVELY** with Korean Air for 20 years now. I fly JFK to Korea and The Philippines 4 times or more a year. In all those years, the service has been absolutely perfect. The staff is polite and professional. Then in April I ordered a flight that usually costs $1,000. The price was up to $1,700. Wow! 70% increase?

I understand things are going up, but 70% increase in a short period of time is an insult to my intelligence. But wait! It gets worse.

After ordering my flight, I had a major change in my family situation. I changed my date to 30 days later. I understand there are rebooking fees and penalties, but the new price was beyond shocking.

The new price? $3,300! But not just $3,300; the price was $3,300 more, on top of what was already paid. A total of $5,000 for a coach seat? This is insulting! And I am not someone who just stumbled through the door for this flight. I am a frequent flier, who has 75 previous flights with this airline. I promote the company often, but that is probably a thing of the past now.

If they treat a frequent flier like this, how will they treat the rare or occasional flier?

This review is not about the service received. It's only about their abusive pricing structure. The cost of operations has gone up maybe 25%, but customers get charged extremely high prices based on being during popular travel months.

For my next flight to Southeast Asia, I will be shopping around for better pricing. There are other airlines that provide top quality service, and don't beat you up on price as much.

This is not a review from someone who has bad feelings about the Airlines. I am a very satisfied customer, who is heartbroken over feeling the need to write a bad review.

Quite on time. Cabin crews offered good service

My flight has been changed 2 times!!!
How can it be called their national flight. Worse than budget flight. Totally unreliable l!!

Korean Air sucks

Last December I had booked two tickets through a ticket website where I have booked before, we flew with Korean Air.
On the day of online comparison things went wrong because I could not log in as indicated on the website, I called Korean Air customer service and the lady on the line informed me
the reason you cannot supplement is because you did not buy your ticket directly from us and there is nothing you can do about it you cannot reserve seats you will have to do that at the check-in desk at Schiphol Amsterdam, I indicated that I was overweight and wanted to pay online because online the price is $ 50 and at the counter it is $ 100, but there was nothing to do about that, according to the employee. On the day of departure we went to the check-in desk and there fell from one to the other, they gave my wife a seat somewhere else than me, my passport was pulled back and forth in a machine until I was unable to ask what was on the hand, the answer was nothing wrong the machine is not working properly, when everything was ready he asked if I had proof that I had been injected against Corona, I indicated that he still had it in his hand but he didn't want proof yet I had it with me so I showed it he looked surprised.
The flight was going well the moment my wife came to my seat to check on me a flight attendant hit her pretty hard I asked if that was normal and he apologized far too late in my opinion. During the holiday I had sent an email to Korean Air stating that my wife and I wish to sit next to each other on the return journey, I got a good reply from Mr. William with seat numbers next to each other and we were happy with that, but the happiness was short-lived because on the day of departure we were told by the Korean Air employees that we had missed our flight and now we have to buy new tickets, I am adding everything to show that we had an e-mail with the new flight details, but to no avail, our suitcases were taken off the belt and we had to buy new tickets, the next flight was the next day, which means that we were obliged to book a hotel plus two tickets to Amsterdam and the unfriendly servile staff of Korean Air at Cebu Airport made no attempt to see if we were right, during the discussion one of them said that we should have bought our tickets from them on the website then everything would have gone well, and also that complaining is not possible because men have no complaints handling policy, I think that way of working is a revenue model of Korean Air.
Korean Air should not have a license to work in Europe anymore.

Online check in was impossible because the flight was shared with a partner airline. What a ridiculous system in 2023. We could not check in online and even at the check in desk they could not book seats on the connecting flights. Food is average, and entertainment options are really poor. This is a budget airline pretending to offer more, don’t be fooled.

this is in response to how korean air treats delta diamond medallion members. if you book through delta just be aware that korean air does not upgrade at all and will not even entertain the idea of us paying for the upgrade. i probably will not want to spend money on korean air in the future. it is a budget airline disguised as luxury. also they are cheap on hydrating their customers with liquid. when asking for water, they only give us about 100cc. then flight attendant disappears for hours. when we arrived in incheon, we felt like we just got out of the sahara desert.

Canceled flight and did not want to take any responsibility about trying to find other alternatives for customers. Will never fly with them again.

I will never be booking with this airline again. Got an email to say my flight time changed which means my connection would have been 30 minutes. They only provide an option to get a refund online which due to flight prices skyrocketing I didn’t want so I had to wait for 70 minutes to get through to someone on the phone. I now have to have two stopovers in my journey and a 4 hour longer total journey time with no offer of any compensation for terrible service- useless. We also had booked seats which we will apparently get refunds for but who knows after this experience!

First time booking with Korean Air. Within a few days, I received an email saying that my flights have changed and my layover is now 30 mins instead of 2+ hours. I'm calling to understand whether my second flight is going to be the same plane as my first, in which case it won't be a problem. If it's two separate flights, I will need to cancel and get a refund.

I have tried to call them 5 times over the past few days, twice for over an hour and I still can't get through. There is no email or chat function and no one answers the phone.

How is it possible that there's no way to get in touch with the airline after paying thousands of pounds to travel with them? It should be illegal. If someone can provide an email address that I can write my query to please do.

Wait time for customer support is obscene… waited on hold for an hour with no answer

Great staff, great plane, great airline

I unfortunately flew only once with this carrier, but it was absolutely amazing compared to other companies.

I am 190 cms, so flying long distance with economy isn't fun, but their seats are very convenient with a lot of space. They stewards are absolutely amazing and overall, compared to other companies, one of my best experience with economy.

Keep rocking Koreanair!

The absence of smooth technology integration between Delta and Korean airlines is an oversight I would not expect. I was unable to obtain boarding passes or complete online check in with KE, in fact the kiosks at JFK airport indicated that KE had no record of my reservation, despite the fact that I completed check in on the delta website. I spoke with regular KE customers while waiting on the 40 min line at jfk and they told me that this is a common problem with KE tickets purchased through delta, in fact it is almost always the case. very stressful experience. also the flight took longer than I recall a plane flight to thailand ever taking. my wife wondered whether the planes are slower. maybe they just are more full, as it was packed.

I sent this email to Korean Air after an awful 'business class' flight from Seoul-Singapore:-

"While flying on the above flight in Prestige Class there was no extensive selection of wine as purported on your website, nor did the food remotely resemble how it is presented on the website: a selection of gourmet food with a range of options served on and in real crockery with the full beverage service. You may well suggest, as the cabin crew did that this is solely down to the current Coronavirus (Covid-19) regime affecting airlines. However, numerous online travel reviews conducted through the period of coronavirus including the large wave of domestic infections in Korea (August 2020) show that other flights running at this time have provided a service comparable to the one advertised. With this mind, it is clear that the reduction in service provided on KE645 was a cost-cutting measure and had nothing to do with the pandemic. For the catering service, everything was boxed or served in plastic. I was presented with two options for dining: "beef or seafood" and "red or white wine". When asking for a gin and tonic, I was told the "cocktail service had been withdrawn". I would like your detailed comments on this and ask if this is standard service on this flight.

On a separate note, I make it clear that had I known the service in Prestige Class was comparable to economy I would have opted for economy or with an entirely different airline, bearing in mind Singapore Airlines was offering a comparable fare for the same dates. To offer a service so distinctly different from that advertised is both misrepresentative and disingenuous. The current climate is an opportunity for airlines, such as Korean to prove particularly with their premium products that yours is an airline worth returning to when business resumes as usual. You will see from my email that this is not the case; it would seem that Hanjin is encouraging passengers to fly economy, or most likely with other carriers."

Korean Air keep claiming that they would not offer business class at this time due to Covid-19 but this cannot be the case as they are offering the full service on other legs. Furthermore, it can also be deducted, through reading blogs and analysing airline reviews on YouTube, that Korean Air have at times been providing the full service, but this is besides the point, as at the time of booking they were advertising a full service in Prestige class, with no disclaimer regarding Covid-19. It seems Korean Air are interested at cutting costs in business class at the expense of full fare paying passengers and using other excuses as a guise for their incompetance.

I have flown with Korean air quite a few times. The cabin crew is very helpful and tries to ensure you are feeling as comfortable as possible.

One down side is the expensive fares. Guess you get what you pay for.

By far my favorite airline - good food, great staff. I'm very satisfied with their amazing service.

We flew Korean Air to Sydney from UK and the COVID pandemic happened. We were due to fly home the 29th March and they managed to fly us back on the 28th. We are unbelievably grateful to them for getting us home during such a mad time. They had to change our flights a few times as borders shut down but they got us home. Their staff are outstanding and when we can finally get back to Oz they are the airline we will be using. Also, the flight staff are just lovely and made us feel so welcome. I can’t recommend them enough. Forget your traditional ‘western’ airlines (that cost way more with uppity staff...I’m talking to you British Airways) choose Korea Air, you won’t be disappointed. We usually fly to Australia every year and this had been our best experience so far.

best for their service!
I flew with them on business class & economy for more than ten years.
For Asian standard, the quality of food, and stuffs provided for long range flights are excellent.

I deducted one star for their inflexible price range, and for ethical issues that has been on Korean Media about that CEO of this group.

Worst flight ever!!
my great grandpa would have felt right at home.
Staff English is so poor and they are rude controlling and disrespectful.

I had all valid documents and was even pre passed for entry in my final destination.

But was denied my boarding ticket.

They wouldn’t even allow me to sign the waiver.

This has cost me a fortune in tickets.

I don’t not recommend flying Korean air if it can avoided.

I hope I don’t get sick from my forced stay in soul airport.

Flying with Korean Air is a sweet reminder of the good old days when every trip by air was a reason to celebrate. Customer service on-board, by telephone and at the local office is one of the very best in the industry. My only complaint is the *drastic* devaluation of their loyalty program coming in April 2021. I sincerely hope Korean Air survives the COVID-19 doldrums and postpones the the devaluation of SKYPASS points until 2023-2025.