Koss Design Reviews 2,695

Excellent Customer Service! Love the products. Great quality.

The customer service and the quality of the products are great, I love the bracelets and the earrings i bought, I will definitely purchase again from Koss Design.

I love the combination of colors in the bracelets . Very nicely designed. The quality is superb and they are so light and really simply made . I like the clean design and how they blend with each other when wearing multiple bracelets. Thank you and I look forward to more jewelry from you .

Beautiful product and good customer service

Avoid this company. They sell you a "gift box" set of bracelets with no box - just a cheesy, fake-velvet pouch. Then when you need to exchange a product for a different size, you have to ship the products back to FRANCE at your OWN EXPENSE. The address they provide for returns is not a valid shipping address, and they do not help you with the customs process. In my case, UPS reached out to Koss for importer information and Koss ignored both UPS emails. Eventually, the product was returned to me by UPS because Koss couldn't be bothered to help. I'm still waiting for them to make it right.

Update: there is definitely no “gift box” included. I guess Koss is talking about the shipping box. Customs documentation was completed as provided on Koss’s return page. The information on that was inadequate in two ways: 1) the address provided is not a valid shipping address and so I had to dialog back and forth with support to confirm the correct address. 2) the page does not explain in any detail what needs to be on the customs documentation. Hiw many of us are experts at international shipping? Yes, I had to open a dispute with my credit card company to insure I got a refund. If Koss provides a prepaid shipping label and better return instructions I am happy to ahip the products back. This company has a nice product but needs to mature in its custom support and returns. Smart move to open a US return location. I recommend offering free shipping on exchanges too. Good luck.

Beautiful, original designs and well crafted pieces.

I Love these bracelets! I have order several of them and each one shows the quality of work and the beauty of the designs. I have received compliments all the time and many of my friends have ordered their personal styles as well

I've ordered the beautiful bracelets from Koss three times. The bracelets are beautiful and the customer service could not be better. They respond quickly and do everything they can to make this a five star experience.

One caveat: My recent order was stuck in the US mail - perhaps due to the messy tariff situation here. At any rate the Koss people communicated with me regularly and made sure I received my bracelets.

Delicate and beautiful

It was mistakenly a bracelet was omitted in my order. They are rectifying it as we speak. Great bracelets and customer service.

I have been searching for these bracelets and so excited to find them. Shipping was fast and items were exactly as described. I’ve already received multiple compliments! Would definitely order again!

I saw your bracelets on Facebook and I knew that it would make a great Valentines Day present for my wife. She loved the bracelets. However. I wasn't sure where it was being made & it took a few weeks for delivery. But I was able to track the package & knew that it wasn't a scam . I will order more in the future.

My order did take a couple of weeks to arrive. But it is finally here. The bracelets are beautiful. I would like to thank customer service for reasuring me and giving support to make sure the package arrived. Thank you!!!

Good customer service and delivery, kept informed at every stage. The bracelet is very pretty, however, the bracelet I chose has translucent beads which are hardly visible when wearing, and also are quite small. This was not apparent from the photos on the website. I bought the gold beaded bracelet because I thought it would go well with my other gold bracelets, it does, but it’s not quite what I expected.

Today I wrote a review of these lovely bracelets and compared them with a cheaper Chinese brand which are producing exactly the same (to the untrained eye). In my review I asked why pay the higher price when you can get them so much cheaper. And this is where I've been caught. This is how small businesses go under. Their brands are copied, mass-produced and flogged for all to buy. I wish I hadn't written the review and this is why I'm changing it. The founder of Koss Design left me a personal message explaining their designs, their work, and their business. It's not every day you get that level of input from a business. I hope you manage to stop the copycats and I'm very glad I have 3 of your lovely bracelets.

I bought 4 bracelets and they were beautiful just as I hoped they would be. I plan to purchase some for my granddaughters birthdays coming up soon.

I love my bracelets. I would gave given 5 stars but the delivery time was long and tracking wasn't helpful. They were responsive to my concerns however

Top thank you

Ok. Received as ordered

I have bought multiple gorgeous bracelets from Koss. Design, They arrive quickly and are packaged beautifully. I am pleased with all my purchases from them!