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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the bracelets, for their beauty, quality, and vivid colors, often noting their comfortable fit and delicate designs. Many consumers appreciate the efficient order process, with items arriving well-packaged and as described. The customer service is frequently highlighted as excellent, with prompt and helpful responses, making people feel valued. However, some customers experienced longer than expected delivery times, with a few mentioning issues with courier services or delayed international shipping. A small number of people also noted concerns about the durability of the elastic in the bracelets or received items with minor defects like a broken bead. Additionally, some reviewers were dissatisfied with the return process for size exchanges, finding it slow and requiring them to pay for international shipping.

What people talk about most

Product

People report positive experiences with product. Customers are delighted with the beautiful and well-made... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful, well-made, and delicate... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting super quick... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Great company to deal with beautiful Beads delicate but absolutely stunning I have a few now and I wear on special occasions they aren’t really for everyday wear as they are delicate but the colours... See more

Rated 5 out of 5 stars

Good customer service and delivery, kept informed at every stage. The bracelet is very pretty, however, the bracelet I chose has translucent beads which are hardly visible when wearing, and also are... See more

Rated 5 out of 5 stars

The bracelets are lovely, the colors are vivid and sparkle beautifully. The designs are well-done. They are very comfortable to wear. I'm used to bracelets being too big but these fit without being... See more

Rated 5 out of 5 stars

Beautiful bracelets which are excellent quality. I get so many compliments when I wear them: when I saw my niece last week she loved them so I was forced to hand them over to her and have since order... See more


Company details

  1. Costume Jewelry Shop

Written by the company

Koss Design — The Art of Color, Made in Japan At Koss Design, we create handcrafted jewelry that blends Parisian elegance with authentic Japanese craftsmanship. Each piece is made with genuine Miyuki beads, renowned worldwide for their unmatched color depth, brilliance, and durability. Loved by over 100,000 customers across 30+ countries, our bracelets have become a symbol of effortless style — soft, lightweight, and made to be worn every day. Our mission is simple: to bring a touch of artistry and joy to your wrist. Whether you wear one or stack several, every design tells a story — your story. ✨ 4.8/5 stars on Trustpilot ✨ 2,500+ verified reviews ✨ Featured in Marie Claire, Cosmopolitan & Stylist From Japan to Paris, from our hands to yours — each piece reflects care, authenticity, and the belief that jewelry should make you feel something special. 💖 Join the thousands of women who have already fallen in love with Koss Design — where color meets emotion, and elegance becomes effortless


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love

Love, love, love this company.
I ordered a set of bracelets (yes, you may have to wait a little longer for them to arrive, but it's well worth the wait). One of the bracelets had a broken bead. I contacted Koss and sent photos; they were all so lovely and helpful. A new bracelet was in the mail straight away.
I would definitely recommend and will be buying again.
Thank you, Koss.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I love these little bracelets

I love these little bracelets. They are vibrant flashes of colour that sit easily on my wrists and catch the light as I move. I've got quite a lot of them now and have fun grouping them to suit my outfit, or playing around with colour clashes to add interest to a sombre suit. They lie flat on my arm so don't interfere with using a keyboard or anything else I'm doing. Great costume pieces and great service from Koss Design.

February 28, 2026
Unprompted review
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Rated 4 out of 5 stars

Koss Design

Hi Koss Design: LOVE THE Bracelets. But I would ask if you could allow for larger women’s wrists. Mine is just over 8 inches and the bracelets are tight and stretched so that the elastic is seen.
Keep up the good work

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Super joli

Super joli. Top qualité. Je completerais ma collection avec plaisir:)

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

The quality of Koss stretch bracelets…

The quality of Koss stretch bracelets far surpasses the competition. They are so beautiful. The pictures don't do them justice. I originally thought they were too expensive. But I took a chance and placed an order. Now I want more, and I've already ordered others.

February 12, 2026
Unprompted review
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Rated 5 out of 5 stars

As pretty as the picture

These seem to be of good quality, they look just like the photo. They we're delivered pretty quickly and came with a very nice divided pouch for storage. I'll order from them again, highly recommend!

February 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy to order

Good choice of products. Very Easy to order. Received order in less than 7 days. Great service

February 24, 2026
Unprompted review
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Rated 5 out of 5 stars

The bracelets are beautiful and arrived…

The bracelets are beautiful and arrived safely. I only wish that the B1G1 x% Off discounts would have been applied differently. If I’d have bought two multi-bracelet packages, I’m sure that the second (least expensive one) would have been discounted. However I bought two multi-bracelet packages and two individual bracelets and you only applied the discount to the two individual bracelets, not one to the lower cost multi-bracelet package and one to the lower cost individual bracelet. That doesn’t seem right to me.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Choosing the product was the hardest…

Choosing the product was the hardest part of this transaction. Ordering, paying and receiving my product was easy and the communication was great. I'm extremely happy with the look, quality and price, especially as I had looked at many sites for something a little special to wear everyday.

February 23, 2026
Unprompted review

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