Kotsovolos Reviews 

Their website has a glitch and sometimes you don't get an order confirmation, however your card is charged normally. It's the second time it happens to me in less than two months and from what I've seen, others have had the same problem as well. I'm sure they know about this issue, but they don't fix it. I'm wasting my time calling every week requesting for my money back, but after almost 40 days, still nothing. When you get to talk with customer support, the only update you get is that the request has been logged into the system and will be processed. Hope I'll be refunded at some point, but won't risk it ever again. Very frustrating and unacceptable treatment for a business as big as this.

Dear customers! Unfortunately, Kotsovolos has YHE WORSE Delivery and refund service I have ever faced with.
I had was waiting the delivery guy to come 3 (!!!) different days!!! And 3 times, they just didn’t come, didn’t call, nothing!!!! I am really surprised how this company can operate with such a huge amount of customers.
Also every time I call to kotsovolos I wait from 23 to 55 minutes on the line!!! And all this just to hear another lies - yes, we will come tomorrow and nobody comes!!!
Totally disappointed!!!

I am really confused in regards to the negative reviews, since our experience was a positive one.
We ordered a fridge and in around 2-3 working days, we received it even though we ordered it during Christmas holidays and we expected it to take longer than the estimated date.
We could also use their website to track down the order.
We are content both with the product and the fast service

I placed my order on 5th of November and they change the delivery date from 4th of December to 10/12, then got changed for 14/12 and now the new delivery day is on 21th. The web site says 15-20 days delivery and I do not trust the company that it will get delivered on 21th!!!
REALY BAD EXPERIENCE!!!

Ordered a vacuum cleaner online, 11th November. I ordered with Kotsovolos because they promise delivery within 3-5 days. I understand that this may be compromised because of Covid, but it is now 28th November, and still no sign of it. I regret my decision to order from this company.

They do not deserve 1 star but there isnt an option for negative stars. This must be the worst organisation on the planet. I purchased a 55 inch tv and paid for the 5 year total support, no questions asked, insurance. It should be called zero support. The tv had a fault that the shop refused to address saying it has to be handled by the technical department. It was taken away to be fixed. That took 11 days and only because of numerous chasers. When they returned the TV they had scratched the LCD screen. 15 calls and 15 days later and numerous complaints, i have still not had any new tv, reimbursement or even a phone call back. They claim they will call but not once has anyone called and everytime i call i have to go through the whole situation again as you talk to a different person. Appalling and actually unbelievable they are still in business.

Not even one star if the had half,I would put half,I had read previous bad reviews about that superstore and I couldn’t believe it.Decided to update my laptop with a surface pro 7 i5 after they have convinced me of their retiring program of my old laptop to sent it back to take a refund of 100 euro. Plus 10 euro for shipping .for the details I had a fully working old surface pro 4 i7 256 gb. But with damaged screen which I already told them before I bought the new one.After they have deceived me of buying the new one and sending the old one by my one expenses I get a message that they have reevaluated the case and only refund 50 euro no shipping.This was a big shame and a surprise to me as they are so descrasful in their contracts.I was such an idiot and sucker on buying with them and not support small trustworthy shops and not big faceless frauds.never again ,Stay away............

Could have been better as a shop, service, stock. Not particularly good price-wise either.

I received a confirmation email, I went to pick up my item and the order was void. Stay away from this shop for your mental health.

it seems like there is no costumer support. do not buy from this store.