Koveproperties Reviews 

189
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for their professionalism, helpfulness, and extensive knowledge, which made their interactions pleasant and efficient. Many people highlight the exceptional service, noting how the staff provided immense support, kept them informed, and proactively managed processes, making property transactions smooth and stress-free. Reviewers frequently mention the excellent communication and quick responses from the team, ensuring clarity and confidence throughout their journey. The comprehensive guidance and expert advice offered by the team were invaluable, with many appreciating the hands-off approach and tailored support. This high level of service has led many customers to express their satisfaction and eagerness to continue working with the company for future investments.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the company for its... See more

Customer service

Customers had positive experiences with customer service, highlighting the professional attitude, knowledge,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as smooth, professional,... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers highlighting quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am just about to complete on my first property with Kove. As a first time investor I relied heavily on their direction and advice and just as well for it. Samantha has made the process as sm... See more

Rated 5 out of 5 stars

Victoria has provided immense support throughout my purchase process. She contacted solicitors whenever they were slow, and kept me updated on every step. When I was having doubts about the contract,... See more

Rated 5 out of 5 stars

My first step in property investment, and Kove Properties were there to guide me. I spoke to Joel, Katy, and Dee, and all three were understanding of my situation. Doubts and confusions were addressed... See more

Rated 5 out of 5 stars

I’ve used Kove three times over the last 18 months, and they have been fantastic. The team are responsive, special shout out to Marron, and the numbers that they provided before I purchased the proper... See more


Company details

  1. Property Investment

Written by the company

We offer an end-to-end property investment service aimed at helping you achieve financial freedom and security. We enable you to invest in property without the hassle, giving you your time back.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

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No recent history of asking for reviews

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4.7

All reviews

(189)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Based on my experience

Based on my experience, I would not recommend Kove Properties to anyone looking to generate genuine income from property investing.

The main issue is the high upfront fees charged to investors, primarily for sourcing the property. While the projected ROI is presented as attractive at the beginning, once all fees, costs, and realistic expenses are included, the actual returns are nowhere near what is initially suggested.

In my view, the model appears to be structured in a way that benefits Kove through upfront commissions, rather than prioritising long-term profitability for the investor. After running the real numbers, the investment no longer made sense from an income or ROI perspective.

If your goal is to build sustainable property income, I would strongly suggest doing independent due diligence or looking elsewhere. The returns presented are, in my opinion, misleading once the full cost structure is taken into account.

February 1, 2025
Unprompted review
Koveproperties logo

Reply from Koveproperties

Hi Shane, Thank you for sharing your experience — we appreciate you taking the time to set out your perspective.

We’re sorry to hear that the investment hasn’t met your expectations so far. Serviced accommodation performance can fluctuate, particularly in the early stages, and our forecasts are always based on historic data and market assumptions rather than guarantees. As with any operational property strategy, short-term performance can differ from longer-term outcomes.

That said, it’s also important to look at the overall performance of the asset. Based on current comparable evidence, the property has increased in value from £95,000 to approximately £130,500 — a capital uplift of £35,500. Even on a conservative basis assuming the property has broken even operationally, this represents a 55.7% return on the cash invested over the past two years.

Our service is designed around a long-term investment horizon, and our role is to help clients build portfolios that perform over time rather than optimise for year-one income alone. Ultimately every property we recommend to clients, will bring strong long-term returns through monthly profits and capital growth.

Upfront fees are disclosed clearly at the outset and reflect the large amount of work involved which includes - property finding, due diligence, customer support, project management, partner liaison - in securing and delivering the investment.

That said, we recognise that individual investors will assess value and returns differently, particularly in the first 12-18 months, and we respect that your conclusions may differ from others'.

We’re always open to reviewing performance, assumptions, and next steps with clients directly, and we’d be happy to continue that conversation if you’d like to discuss how the investment can be supported going forward.

Jez
Co- Founder, KOVE Properties

**edited to include latest capital growth figures

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Rated 5 out of 5 stars

Smooth Investment Purchase

We had a great experience working with Kove Properties, and in particular want to give thanks to Dee Phadi, who supported us throughout the client aftercare process.

We have sourced numerous buy-to-let investment purchases through Kove and we just completed another recently. Dee was very helpful at every stage. She was proactive in following up on details, communicated clearly and efficiently, and negotiated on our behalf when needed. Dee went above and beyond by liaising with builders and contractors to reassess refurbishment costs, and as a result, she successfully secured a discount on the purchase price when it became clear the refurbishment would be higher than initially budgeted.

Her professionalism, attention to detail, and commitment to acting in our best interests made the process smooth and reassuring. Will happily work with Kove again in future to continue growing our portfolio!

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a BTL property through Kove this…

Bought a BTL property through Kove this year - told them it needed to be at arms length as I don’t have the luxury of time. Also didn’t know masses about the BTL market but all questions answered which made me feel confident. Easy from start to finish, never seen the house and it’s already making a small return each month. Thank you 🙏

November 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

I couldn’t be happier with the service I received. From the very beginning, Abbey and Natalie went above and beyond to make sure everything was handled smoothly. They were incredibly organised, attentive, and always one step ahead with updates and support.

Nothing was too much trouble — every question was answered, every detail was taken care of, and they made the entire experience feel effortless on my end. It’s rare to come across a team that’s this professional and this genuinely pleasant to work with.

A huge thank you to Abbey and Natalie for making the whole process such a positive one. Absolutely deserving of five stars!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Kove are professional &…

The team at Kove are professional & diligent. I have enjoyed working with the sales team who take care in explaining each option, and then the progressions team who have been excellent post-sale. Thanks!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Property investing has never been…

Property investing has never been easier. The entire process was completely hands-off, and the team supported me every step of the way. Their help made the experience smooth, stress-free, and genuinely enjoyable!

November 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service!

I came across this company when I was looking to expand my property portfolio this summer, and I couldn’t praise them highly enough…. They helped me find the right property, liaised with solicitors on my behalf and generally took the stress out of everything. Their customer service was exemplary throughout…. I now feel I have a new best friend in Angela!!!! She was so responsive at all times!

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

A Disaster

My investment property with Kove has been live for 12 months and has been a financial disaster. I’m pleased to see the company can now be found on TrustPilot as I’m sure my experience cannot be unique.
Initially Khove pushed me to buy a property with significant structural damage which appeared to stem from subsidence. I decided against it and purchased another property they recommended.
The return has been 3.91% rather than their estimate of 15.11%. Investing in an S&P tracker would have given over 10% return (average over 30 years) without any of the work or worry involved. This would save the £5,000 payment to Kove and the money could be retrieved the same day without early redemption fees or Estate Agents fees.
Koves estimates of the value that will be added by refurbishment make no sense i.e. that a property purchased for £100k which will be worth £150k when refurbished at a cost of £50k, is £50k under market value. Additionally their projections of how property prices will rise are wildly optimistic bearing no resemblance to government records. ONS show an annual growth over the last 20 years of just 1.81%.
Based on my experience, I’d advise anyone against doing business with them.

November 13, 2025
Unprompted review
Koveproperties logo

Reply from Koveproperties

Hi Rob, thank you for your feedback. We genuinely apologize that you’ve felt this way and take client confidence in their investment seriously.

There are a few points in your review that I’d like to clarify for accuracy & for the benefit of others reading:

• Property selection & condition
Just to clarify, you were never pushed to purchase a structurally damaged property. The issues identified during due diligence were damp & roof repairs, both of which were already factored into the refurbishment budget & investment appraisal.

We obtained a RICS survey & a mortgage valuation (from another client) which confirmed no structural issues.

• Projected vs achieved returns
The 15.11% figure you referenced was not a guaranteed return, it was a projection based on Serviced Accommodation (SA) performance forecasts, which typically show stronger returns over time as occupancy, pricing strategy, & guest reviews build.

It’s normal in SA for the first 12 months to be the lowest-performing period, as the property is still establishing itself in the local market. Performance generally improves from year two onwards, although of course this is market-dependent & never guaranteed.

Your 1st year return was affected by wider economic factors outside anyone’s control, including interest rate increases, fluctuating demand, & seasonal shifts. These variations are common in the early stages of an SA investment.

It’s also important to look at property through a long-term lens, & the compounding impact comes from a combination of rental income, capital growth, & mortgage debt being paid down over time.

The S&P returns you mentioned are an average over several decades, not a 12 month snapshot.

Similarly, property performance should be evaluated over a longer horizon, as early-year returns, particularly in SA, are typically the lowest before stabilising and improving in years two and beyond.

While SA performance is always market and economy-dependent and can never be guaranteed, the long-term fundamentals of property investing remain strong.

It’s also worth noting that, based on current comparable evidence, the property has increased in value from £77,000 to approximately £105,983 — a capital uplift of £28,983. Even taking a conservative view & based on the calculation of the property just breaking even operationally, this represents a 53.6% return on the cash invested over an 18-month period.

• Market growth assumptions
Our capital growth expectations are based primarily on Savills’ UK Residential Forecasts, which predict 26.4% growth in the North East over the next 5 years, one of the highest regional forecast in the UK. These are independent, industry-recognised projections used widely across the sector. They are not guarantees, but they provide clients with a reputable benchmark for long-term planning.

See Savills forecasts: https://www.savills.co.uk/research_articles/229130/379365-0

However, looking at historical data, the North East average house prices have grown by 26.8% in 10 years, 2015-2025. This represents above UK average growth. (source : https://www.plumplot.co.uk/North-East-house-prices.html )

• Refurbishment value uplift
The predicted end value of the property we provide is not based on how much is spent on the refurbishment. It is calculated using comparable evidence of recently sold, similar properties in the local area & follows RICS valuation methodology.

This ensures that uplift estimates are based on market data, not assumptions about spend. If this wasn’t clearly explained at the outset, I apologise. That’s feedback we’ll take on board.

Despite your frustrations, we would genuinely like to understand more about the challenges you’ve experienced & look at any steps we can take to support you. I’ve reached out to you privately so we can discuss your situation in detail & work through any next steps together.

Thank you again for your feedback, we are always striving to improve.

Jez, Co-Founder, KOVE

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Rated 5 out of 5 stars

Just completed

Just completed! Samantha was very supportive during this phase of the property purchase, keeping up to date on progress and making sure everything was on track. I hope I get to work with Samantha again as we both build on a positive experience.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended for “hands off” property investing

I’ve used Kove three times over the last 18 months, and they have been fantastic. The team are responsive, special shout out to Marron, and the numbers that they provided before I purchased the property are realistic and stack up. The refurbishment process was smooth, and I was kept informed all the way through - no nasty surprises! If there were any small bumps along the way, the Kove team were on hand to support. If you’re looking to get into property investing, I would highly recommend surrounding yourself by people that know the industry inside out, like Kove do. I now have three cash flowing properties and plan to use Kove to scale my portfolio in the future.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

I took the big step and decided to…

I took the big step and decided to invest in properties choosing KOVE as they offer a hands off process which is amazing when you don’t really have the time.
I just had offers accepted and Marron was my buyer agent, super patient, reassuring and really efficient! Great communication. Thanks Marron. Looking forward to the rest of this adventure.

August 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant company

Brilliant company! Highly enjoyed working with Kove over the last 12 months.

Pleasure to work with, grow with and learn from.

I’m Looking forward to scaling up and taking things to the next level!

I have introduced two friends to them who are at the start of their investment journey.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Apology accepted/Disgusted with the post you posted on…

Disgusted with the post you posted on instagram not sure what audience you were aiming for.
I hope you are ashamed of yourself
As SEN parent to 3 children please do not think id take this lightly.
And shaming single parents is worse,if 2 parents find it hard SINGLE parents find it double hard its a 24 hours job 365 days a year no one is taking money of tax payer its an unpaid job additional to parenting.

Apology accept please refrain from posting such things in future.

August 7, 2025
Unprompted review
Koveproperties logo

Reply from Koveproperties

Dear Nel,

We're truly sorry that our recent post caused offence. That was never our intention, and we fully acknowledge that the wording was poorly worded, and we completely understand why it caused upset.

We’ve since removed the post and taken this as an opportunity to reflect as a team. We’re reviewing how we create and check content to ensure our messaging always reflects the respect we hold for all members of our community.

We have huge respect for all parents — especially single parents and carers of children with additional needs — and that’s something close to home for us, as many of our team are parents themselves.

We know that parenting is an enormous responsibility, and we’d never want to minimise or misrepresent that. We're genuinely sorry if the post suggested otherwise.

We appreciate you taking the time to share your thoughts and hold us accountable. And thank you for your honesty — we’re listening and learning.

Jez and Dan

Rated 5 out of 5 stars

Highly recommend

Working with Kove has been a great experience. The team have exceptional knowledge and all of the team are approachable, particularly with any questions I had, and always responded to me very swiftly. I especially want to shout out Marron who has provided an excellent level of service throughout.

Highly recommend working with Kove.

July 18, 2025
Unprompted review

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