KPN Reviews 

If I made add. After waiting for 1 week to get internet connection, KPN failed to deliver the connection, KPN made an appointment with me in the timeslot 17-19 to check what might be happening, they don’t show up, neither they call or send an email to postpone…

I switched to KPN and my internet hasn't worked since. KPN handled the switch, so my old provider (Odido) has already cut me off and can't reconnect me. I'm now completely without internet.

KPN's earliest technician appointment: a full week away. No temporary solution offered, no mobile data, no router – nothing.

Trying to get help is its own nightmare. The AI chatbot is useless, there's no live chat, no email. You have to go through social media or call and wait.

EU switching rules say loss of service during a switch shouldn't exceed one working day. KPN clearly doesn't care.

Think twice before switching to KPN. If something goes wrong, you're on your own.

Just got new home internet connection thru MediaMarkt 8th October 2026 started activated , on 12 th October stopped, five technicians came to fix but can’t get thru , appointment for next is 25th November going to there store and customer service number not any help . Stuck with this contract.
Promise fake PlayStation 5 not delivered yet. Kpn contractor says it might take one month 2 months they don’t know .

Hi Kpn, thanks so much for telling me to turn off my router and turn on again to prevent issues, my internet literally stopped working and I had to keep trying to turn it off and on, until it finally worked. but still, this was very vervelend.

Seriously, everything went wrong. I tried to close a deal for 20 euros. I gave all my information. It was for Super Unlimited Plus. It was a sim only deal and we made it work, but something went wrong on their side, and then they tried to let me pay 32 euros for the subscription, so that's crazy, and they couldn't offer me any help or any deal and they can't delete my data. So it was really bad service, not happy, never use this service

Spam in person! Yes, that is possible. One of their staff got access to our building and went door to door trying to seel us their product. That is very intrusive, very poor form, and KPN should ban the door to door sales. I have experienced something similar while living in Germany and it was a fake seller. Another reason for KPN to protect its brand and ban door-to-door unannouced sales. Who knows when a scammer decides to do the same?
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I should not have to opt out of having my privacy invaded by spam, digital or in-person. I have never opted in, therefore I should not have to opt out. Period.

My review stands and now I see even more reasons to never engage with KPN as a service provider.

Ordered in the pre-order an I-Watch Ultra. Before 18th september 2026. Now at 6 oktober and called KPN a few times already. First it would come after a week, (they just ordered short) then they had no idea etc. Today 6 oktober i could order and tomorrow it will arrive. I still don’t have my order.. No idea if it will come ever honestly.. So never ever again i’ll pre-order anything from KPN. What a bad service and communication to the costumer.. Very untrustworthy company. And that’s being said by a loyal customer for over 25 years..

Great internet and installation but a very serious issue with the TV delivery

I switched from Ziggo to KPN about a month ago, mainly because KPN offered fiber installation, faster internet, and a lower price.

So far, I have been very happy with KPN itself. The people who came to install the fiber in my apartment were excellent: professional, friendly, and efficient. The installation was completed quickly and properly, and the internet speed has been great. The KPN app is also very useful and easy to use. Based on the actual KPN service, I have only good things to say and would have given KPN a very positive review.

Unfortunately, there is one major issue that has completely changed my experience.

As part of my KPN offer, I was given a free TV. The TV was delivered through PostNL. A delivery date was scheduled for a day when I was not going to be home, so I contacted PostNL to ask for the delivery to be changed. I received no response.

On the scheduled delivery day, the delivery driver called me. When I explained that I was not home, he became aggressive, insulted me, and told me that he had driven from Rotterdam for nothing. He then threatened me by saying that if he had to come back, I would receive a broken TV, strongly implying that he would damage it himself.

I reported this incident to both KPN and PostNL.

The following day, the TV was delivered with a hole in the box and serious damage to the screen. Given the threat made by the driver the day before, I find this extremely concerning and have serious reason to believe the damage was intentional.

What worries me even more is the response afterwards. KPN told me that there was nothing they could do and that I needed to deal with PostNL. I understand that KPN is not responsible for physically delivering the TV. However, KPN chose PostNL as its delivery partner, and I would expect KPN to take a situation involving threats, an allegedly damaged product, and a potentially dangerous delivery driver much more seriously.

I am now in the uncomfortable position of knowing that an aggressive stranger who threatened me knows where I live. Naturally, this makes me concerned about what could happen after I formally pursue the complaint. I am even considering informing the police because of the nature of the threat.

To be clear: I am very happy with KPN’s internet, installation team, pricing, and app. My frustration is with the way this incident has been handled and with the delivery service KPN chose to work with.

It is a shame because my experience with KPN itself had been excellent. Being threatened by a stranger over the delivery of a free TV has left a very sour taste and has made what should have been a straightforward switch to faster and cheaper internet unnecessarily worrying.

I hope KPN takes this seriously and reviews how incidents like this involving delivery partners are handled.

All services provided by KPN are way below even low level quality.

April 2026 I was approached by sales person offering switch to fiber optics internet and new cellphone contract and better service than ODIDO.

It was a mistake.

I almost never had issues with ODIDO mobile internet for over multiple years. The speed and the quality of mobile internet from KPN is often seems slow, especially on vacation outside of NL

Fiber optics installation is an another bad experience:
1. Waiting time till customer service calls takes weeks
2. Then waiting till contractor who installs connection calls
3. Then I was asked to call and arrange installation with their contractor myself
4. KPN mechanics came around June... said that it is soo much work and disappeared for next weeks
5. The whole August everyone was taking vacations
6. Finally in September mechanics came again.
- And story repeated again. Mechanics were not ready but luckily promised to spend time once they finish with other customers
- They rejected to line cable inside of the house and offered only one option -> first line the cable from outside to inside of the building -> then from inside of the building to outside -> and then from outside through the hole in the wall into an appartment. The hole in the wall was plastered a bit from the inside only. Outside edge that may get the rain they left not sealed and not protected from the water
- Finally when they left... I found out that in the shared area under the stairs they left 50 cm drill bit sticking in a wall... some broken tiles... and not plastered holes in the wall that they partially drilled

Now after all these experiences I really question the correctness of my decision to switch from ODIDO to KPN

I really feel fooled by sales offering me better home internet and similar to ODIDO quality of mobile data

Incerdibly bad service from Kpn
We couldn't install the modem ourself because the connection point was missing in the meterkast and we asked for a mechanic. They give us an appointment from 13 pm to 17 pm my wife had to take a day off from her work because the appointment was not good for neither of us and we couldn't choose a specific time for the mechanic but this was not a problem until they called me at 15.00 pm that the mechanic is not coming today because of something they didn't explain it and they give an other date for the same time window and even though I told them we have to work and give us the latest appointment possible the mechanic came at the earliest time 13 pm when we were not at home. Like why you think everybody can be at home waiting 4 hours just to connect the internet??? I called them back if we can get like a specific time but nothing was possible.
I canceled the contract and never going back again to them.

I cancelled my in-store phone subscription within the legal 14-day cooling-off period and was also eligible to cancel due to moving out of the Netherlands. Instead of honoring this, KPN charged my account for the full remaining contract amount.

When I reversed the incorrect charge, they skipped sending a warming via email and sent a single physical letter dated August 21 (i.e. Friday) demanding payment by August 30 - giving me less than 5 working days window (with zero buffer) right in the middle of summer holidays.

The exact moment I returned and saw the letter on September 3, I paid the amount in full immediately. Despite paying right away, they still rushed to register me at Stichting Preventel. Now, it has been over a week since I settled the balance, and they still did not clear my record. KPN ignores consumer withdrawal rights, sets traps with impossible deadlines during the summer, and punishes customers who pay immediately upon notification. Completely unacceptable.

I moved from my previous house where i had Ziggo for 10 years. I took the opportunity to try KPN Zakelijk (since i work from home) for a supposedly higher glassfiber internet speed. After 18 days, there is NOTHING, although they were very fast to sell me the contract.

A technician came and couldn't find the cable. Now they say it depends on another contractor to find the cable. The other company (I signed a contract with KPN so it is their responsibility) is just ignoring me. I don't know if I will be left on the void for another month without internet and I am dependant on it for my work. KPN has zero solution, information or reaction. My internet should have started on 21st August, but still nothing, not even the clue if there is a glass fiber cable that we will be able to use. All the calls are about "We will give you updates in 5 days" one after another with no updates.

Don't subscribe to KPN, and even less don't rely your business internet on them.

I can't log in to their web platform to schedule an appointment to complete my purchase because of your incompetent business partner, AMP Group. I tried *countless times*, with zero mistakes, entering my password (1*-*1-19*and *) and date of birth, but their DWEL system won't accept it. Time to write a Trustpilot review. Damn!!!

1. Prices are more for all products
2. Price variations everyday. They have designed software only to update when the prices increase but it remains when prices go down in open market
3. They offer a useless milk coupen and charges 100 for 30 days coupen. You need to buy min Rs.125 to claim Rs 24 worth KPN milk or cash discount when milk is not available.
For Rs.125, when you ask for 5 pkts of 500ml, they discourage and restrict 2 to 3 pkt only. So you need to buy Rs.50 some other product forcefully.

In short, KPN shopping is BS.

Absolute scam! Avoid at all costs!

I’ve been trying to get them to fix my broken phone number for days. Every time I called at first, they assured me everything was paid and that it would be fixed within a few days. Now, after calling again, they are suddenly demanding money even though my phone is still not working! They haven't fixed anything and are just trying to extort more cash. Total frauds and scammers. I am taking this to court!

A very good Company, if you give it a positive possibility

Today, I had a very good experience, with the Costumerservice of Kpn.com, in the Netherlands

Through my own doing, I had a Problem with my mobile Connection, of a Iphone.

Two Costumerservice Agents, did everything, to take care of my problem, and the solution was simple, but it took 30 minutes of Time to get the problem solved.

They stayed proffesional, while I was not, it was a very cosy conversation.

Short en Simple, there is a lot of Critics about this Company, but If you are Friendly, they absolutely are too.

Greetz,
Linda

Ridiculously careless people and rude people. They charged me 60 euros for NOTHING. I bought inflight wifi. I put my phone on flight mode. YET I was charged 60 euros and customer service was extremely rude.

Over priced and no value for anything. Even for small changes have to pay so much amount. Such a money grab. Finally changing my service to other providers.

I contacted KPN via the app on my phone, I couldn't find information on the TV app available for Apple TV. I was informed there is no app, and there will be no app. Moreover, this is not a KPN problem, but an Apple TV problem. But I pay my TV subscription with KPN not with Apple TV, Apple TV provides the services I pay for already. The customer service person closed the call unexpectantly.