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See what reviewers are saying
My order was lost during delivery. The issue was eventually resolved, and I received a full refund. The main reason I am not giving 5 stars is the communication throughout the process. It took... See more
Company replied
Krack has a fantastic selection of beautiful shoes and brands. I love the PNMJ "Keila" shoes in size 39 – they're such great shoes, incredibly stylish, super comfortable, and you never want to take th... See more
Had to return the shoes because the size was too small and the delivery was great again, even during the busy holiday time. I reordered the same shoes but size bigger. Me while I tried to find the sa... See more
Company details
About Krack
Written by the company
Krack
Sea cual sea tu camino, hazlo increíble.
Y por eso nacimos en 1990, para hacer de tus zapatos una fuente de inspiración para que puedas crear y disfrutar de tu propio camino, con la comodidad de ser tú mismo/a.
Desde Pontevedra, nuestra casa, seleccionamos, diseñamos y creamos calzado que te ayude a encontrar el camino que buscas. Trabajamos con el compromiso de apostar por aquellos que deciden recorrer su camino a su manera. Por eso, confiamos en el talento y en aquellas marcas que nos ayudan a descubrir nuevas posibilidades y nos inspiran nuevos destinos. Walk on amazing.
Compromiso con tu experiencia
Nos debemos a nuestros clientes. Tu tiempo y tu satisfacción son lo más importante para nosotros. Así, nos comprometemos con un servicio eficaz y transparente, con envíos rápidos entre 24 y 72 horas, una atención al cliente cercana y soluciones rápidas ante cualquier necesidad.
Nos esforzamos día a día para ofrecerte mucho más que calzado. Queremos que siempre sientas que comprar en Krack es una experiencia cómoda, segura y a la altura de lo que esperas. Nuestro objetivo es simple: acompañarte en cada paso y darte miles de razones para que siempre quieras volver.
Contact info
O Pazo 48, Mourente, 36164, Pontevedra, Spain
- 900 402 005
- cliente@krackonline.com
- krackonline.com
5% de descuento en tu compra ✨
4.4
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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All shoes came in perfect condition and…
All shoes came in perfect condition and very quickly.
November 27, 2023
ok tpdp perfecto
November 13, 2023
Ótimo e rapido
October 9, 2023
very good service
September 25, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hello
Hello
I still don't have my order (I ordered it on 23rd August, we are 13 september) and no news from KRACK about it...
August 22, 2023
Reply from Krack
Hello Charline, we have reviewed your case and it is already being handled by our customer service team in conjunction with DHL. We are sorry for the inconvenience caused.
Super fast delivery
August 30, 2023
Very good
Very good. The buying process was straight forward and hassle free. Goods arrived quickly.
August 7, 2023
Very good service
July 5, 2023
Ordered from the Netherlands
Ordered from the Netherlands, great price (half of what z@l@ndo charges) , very reasonable shipping cost, super fast shipping <7 work days , excellent!!
June 26, 2023
Reply from Krack
Thank you very much for your comments Simone! We are glad that the order arrived quickly and that the price of the item met your expectations!
Reply from Krack
Thank you for your review Betty! Delighted to know that our shoes and service have met your expectations!
Almost perfect
Had some troubles with delivery, not caused by Krack but by the delivery company. Krack customer service was absolutelly on point dealing with this issue.
June 15, 2023
Reply from Krack
Hello Joao! We're sorry to hear that you had problems with the delivery of your order, and we're glad to hear that our customer service team has efficiently solved the issue. Thank you for your review, enjoy your Victoria!
Top service, quick delivery
Top, fast delivery and very customer-friendly! I love the shoes 😍
June 18, 2023
Reply from Krack
Thank you for your review Wendy! Having a positive customer shopping experience is the most important thing to us! Enjoy your sandals!
No ha llegado mi pedido
Hi, i ordures 3 pair of shoes but only two pairs arrived… where is the third one ????
Thank you in d’avance
June 7, 2023
Reply from Krack
Hi Lea,
According to the order tracking the backordered item has left a different warehouse, and for that reason it will be delivered separately and is currently in transit.
Please contact our customer service at cliente@krackonline.com if you have any further questions or queries.
Reply from Krack
Thank you for your review Marina! We are glad that you received your order quickly and that the price of the product is to your liking.
Reply from Krack
Thank you very much for your review Isabelle! We are glad to hear that the purchase and shipping process and the product purchased met your expectations.
Reply from Krack
Thank you very much for your comments, they help us to continue giving our best.
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