Krdcatering Reviews 2

DO NOT USE THIS COMPANY!!!

TERRIBLE, TERRIBLE. TERRIBLE!!

I wish I had looked at the reviews online first !!

IN ALL MY 35 YEARS I HAVE NEVER COME ACROSS SUCH A BAD COMPANY.

Ordered a £2000 hot counter bits missing which was bad enough no response to sort it after contacting them.

After 2 weeks of use it blew all my electrics.
It look like element was burnt but wasn't sure but every time reset it tripped when turned it on.

The company don't want to know,
Over 20 calls made, I am told by telesales that I can't be put through to management.
It's there protocol.
Asked for call back on lots of occasions heard nothing.
All emails I sent are auto replied.
After 2 1/2 months still nothing.
Finally got an email to say I need to get my own engineer to look at it !!
Warranty is only on parts !!
It was 2 weeks old 🤬

Even the staff I spoke to said it was so bad there and all they get is complaints that bosses don't deal with 🤷🏼‍♂️

DO NOT USE THEM !!!!!!!!!

I am extremely dissatisfied with the products and service provided by KRD Catering Equipment.
I purchased two display fridges for my business, both of which have proven to be defective. One unit was delivered in an unacceptable and visibly poor condition, raising immediate concerns about quality control. The second unit failed completely within a matter of weeks, which is wholly unacceptable for newly purchased commercial equipment.
Equally concerning is the lack of adequate customer support. I made repeated attempts over three days to contact the company, experiencing delays and a clear lack of responsiveness. When I finally received a response, I was informed that I would need to arrange and pay for my own technician, as they claim the issue is not covered under warranty.
This position is both unreasonable and unacceptable. Supplying faulty goods and then refusing to take responsibility undermines basic consumer rights and demonstrates a serious disregard for after-sales obligations.
Based on this experience, I cannot recommend KRD Catering Equipment. I strongly urge the company to review its quality control processes and customer service standards.