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Rated 1 out of 5 stars

I ordered their 36$ blanket, 2 WEEKS AGO and it hasn't came, every email I sent was ignored or I got a reply saying "Your package will arrive shortly" do not order, I promise it's a scam.

Rated 1 out of 5 stars

Terrible. 4 weeks and still has not shipped. No mention of long processing times until after the order was placed. Like others mentioned, they're very flippant when you contact them. Pretty incredible... See more

Rated 1 out of 5 stars

Worst possible experience!! I waited over two months for my items, zero updates from the company - a stark contrast to the endless marketing emails I received. In the end I requested the order be canc... See more

Rated 5 out of 5 stars

It took a pretty normal time to arrive, 2-3 weeks. The product is just how it looked in the picture actually! Its very soft and adorable. Now, i will say the price for such a small plushie m is kind o... See more

2.0

Poor

TrustScore 2 out of 5

31 reviews

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Rated 1 out of 5 stars

I would give less than one star if I…

I would give less than one star if I could. My daughter is obsessed with this ridiculous company and I blame myself as a result for ordering from them more than once. Each time there is radio silence for weeks and then, if I am lucky, half of what I order arrives. There have been issues with the three orders I have placed with this vendor. There is no one to contact and no one available to help. Luckily my credit card company had them on file already and were able to get me a refund on the crap that they sent.

May 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Great Quality! Order in Advance and No Issues

I have ordered twice from their site. The first for Halloween and it just made it on time. I was cutting it close. For Christmas, I ordered in advance and no issues. Two other family members ordered from the site a couple of weeks before Christmas and the products made it in time! The quality of everything has been great. My daughter has so many different squishies, onesies, etc and all have been GREAT quality. Shipping is not fast so order in advance. So worth it if you child likes them

December 25, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely horrific experience

Absolutely horrific experience. DO NOT BUY from them!!! Takes forever for the order to arrive, when you are sent the tracking code the website is all in Chinese so you can't work out where your items are. Order finally arrived today (to late for my requirements) and received an item I didn't order and didn't get one of the things the child really wanted. Then when I went to look up how to return the items I discovered on the website you can only get a refund by way of a credit note for their online store. So now I have items I don't want, didn't order and can't get my money back. From my experience it would appear they only order the manufacture of the item in China once you order and pay for it online. Horrific shopping experience. If I could I would give it negative stars. Do not buy from this company.

December 23, 2022
Unprompted review
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Rated 1 out of 5 stars

Placed order 2nd week of November…

Placed order 2nd week of November thinking 40 days was plenty of time for xmas delivery, they took my money immediately but didn't ship my order until end of November sent emails asking what was up with order, was told processing and would ship immediately, here we are 6 days before xmas order still not here when i track still in east bum f#ck and my emails are going unanswered, wish I would of read the reviews before orderd merchandise is way over priced and now I'll be lucky if I recieve

November 14, 2022
Unprompted review
Rated 1 out of 5 stars

worst company ever had to deal with

worst company ever had to deal with, bought some items for my sons birthday and hermes lost it obviously, was offered store credit, but never given. no apologies or anything DO NOT USE they only care about money not the customer. many attempts at talking to them but nothing. you won't get your items and they don't care.

August 15, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

Ordered large Mystery Box - 5 items advertised - only 4 arrived. Terrible customer service! Refusing to rectify and refusing to accept return. For being aimed at kids you sure do know how to upset them!!

June 21, 2022
Unprompted review
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