KrystalKollectz Reviews 

472
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, often noting that items arrive in perfect condition and are authentic. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving earlier than expected. Reviewers also appreciate the meticulous packaging, ensuring that products are well-protected during transit and often include thoughtful extras like bonus cards. The staff is commended for their friendly service, clear communication, and helpful updates regarding orders. However, some people were dissatisfied with communication issues, describing experiences where staff were perceived as rude or misleading, particularly concerning product availability and order processing. There were also occasional mentions of shipping address complications, where orders were processed despite address discrepancies.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the accurate descriptions... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast shipping and quick... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the fast... See more

Quality

People report positive experiences with quality, consistently praising the careful packaging and excellent... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, friendliness, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased my first two simplified chinese jumbo pack booster boxes from KrystalKollectz, Black Crystal Blaze & True Mystery. These two boxes had to travel some distance to get to me, but they arri... See more

Rated 5 out of 5 stars

This is my first time ordering foreign booster boxes from this website and when it’s my time to do my first review, I saw she got 1 star. Don’t know why. She deserves all stars! Those boosters boxes d... See more

Rated 5 out of 5 stars

All my items were well packaged and secured, and did not take long to get here. 100% will be a frequent customer and I've even recommended to my friends who have been interested in collecting other la... See more

Rated 5 out of 5 stars

Received my item as soon as it was available for a pre-order. Communication was so good they even checked to make sure I understood the cards were Traditional Chinese vs MaInland. great product- gr... See more


Company details

  1. #2 of 4 best companies in Film and Video Producer
  2. #3 of 5 best companies in Blogger
  3. #13 of 44 best companies in Collectibles Store
  4. #30 of 101 best companies in Hobby Store
  5. #3 of 16 best companies in Shipping Service
  6. #1 of 7 best companies in Trading Card Store

Written by the company

I create Youtube videos explaining and translating non-English Pokemon releases in detail. To complement my content, I also offer authentic Pokemon products from around the world on my Web Shop. This gives anyone who wishes to collect Pokemon cards in different languages (e.g. Japanese, Simplified Chinese, Korean, etc.) an opportunity to obtain Pokemon products from other countries. I also ship worldwide, so that collectors from around the world can purchase Pokemon card products in different languages - all in one place!


Contact info

4.9

Excellent

TrustScore 5 out of 5

472 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(472)

202 reviews in the last 12 months

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Rated 5 out of 5 stars

Pre-Order Experience

Received my order from KrystalKollectz today. I’m so thrilled to have found someone who sells international card variations as I am master setting an international binder. Krystal was very communicative and realistic about the timeline in which I would receive the cards as they were a pre-order. They were packaged well for shipment also. Thank you, Krystal!

April 18, 2026
Unprompted review
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Rated 5 out of 5 stars

I don't believe all the 1 star ratings…

I don't believe all the 1 star ratings she got. No one is perfect and she makes up for those mistakes. No harm done. People are so impatient and nieve. She tries her best to satisfy all of her customers orders best she can. I wish you all the best in all you do. Thank you so much for your services.

March 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Quick and accurate

Quick and accurate. My Fiancee and I have both ordered a few different items from them, and they ship quickly, and have been accurate on all shipments. Highly Recommend!

February 19, 2026
Rated 5 out of 5 stars

Portuguese Pokémon cards

Purchased Portuguese Pokémon cards and the items were shipped in perfect safe kept packaging and items arrived with no delay. Will definitely be purchasing more items and would highly recommend!

February 12, 2026
Unprompted review
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Rated 3 out of 5 stars

Good, But Slight Issues

The delivery was on time, packaged safely, and arrived unharmed. It was an amazing experience and I would like to order again. And that’s where the 3* rating comes in. Ive tried to place more orders and a few minutes after I place them they get cancelled. Tried on the shop app, and even through the store directly, yet I get the same result. Cancelled orders. Ive sent multiple emails asking why, or if I was doing something wrong when ordering. Yet I get no response.

February 4, 2026
Rated 5 out of 5 stars

Great communication!

KrystalKollectz actually called me to update me on my delivery. That kind of customer care is rare these days. I got my cards safely and quickly! This seller is great!

February 2, 2026

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