KEEPERsport Reviews 624

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Incorrect sizing guide online, poor support, very long shipping time. They have domains in multiple countries to pretend they are a local store. If you don't get the size right, you have to pay ship... See more

Company replied

Rated 5 out of 5 stars

Being based in Germany, their shipping costs are a little higher than the UK are used to - but their customer service is exceptional. The few issues I've had over the years have always been resolved... See more

Rated 5 out of 5 stars

Ordering gloves from overseas without having a physical store or try them on at can be a pain, but the team at keepersport have been nothing but helpful every step of the way. They stand behind their... See more

Company replied

Rated 5 out of 5 stars

The staff were very helpful with a defected pair of gloves. Offered a full refund even though it wasn't necessary. Would defiantly recommend the range of Varan 7 gloves for keepers looking for a seaso... See more

Company replied

Company details

  1. Sportswear Store

Written by the company

KEEPERsport is the outfitter of trust for many football goalkeepers around the world, whether professionals or amateurs! Our many years of experience, our personal service to meet your most specific desires and our competence to choose the most useful and best products of our range make us your unique partner in the matter of goalkeeping equipment. Most of our employees are passionate goalkeepers. This joy of life is conveyed by us together with our #KeepItAll lifestyle in the daily dealings with our customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

624 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Customer service

The customer service from you guys is top notch - regards to György Kocsis.
But UPS "tried" to deliver the package and claimed that I wasn't at home. The reality is that I was and they didn't call or tried to actually deliver it. I even saw the driver leave the parking spot and then 5 min later I received message that I wasn't home.

October 19, 2020
Rated 5 out of 5 stars

Brilliant customer service

So pleased with the friendly and efficient service from this company. I had a manufacturing problem with an item I ordered. They dealt with the issue very promptly and issued me with replacement goods within 48 hours. Brilliant!

October 19, 2020
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, just the website after i ordered it doesn't appear on my order profile. Hopefully you fix it in the future

October 19, 2020
Advertisement
Rated 5 out of 5 stars

Best products and extremely low prices

Best products and extremely low prices! They may seem expensive at first release but after awhile most goalkeeper products go on sale for over 70 percent off! And shipping is reliable to the U.S. I can't always expect my product in 3 days from ordering it from Austria which is awesome service. Would only recommend if you are able to afford the products, because this is the best of the best, no lowball stuff here.

October 15, 2020
Rated 5 out of 5 stars

Top top service from Keepersport

Top top service from Keepersport. György was very helpful and so good to deal with, by far the best goalkeeping shop online and recommend buying from here to every keeper looking for gloves or equipment.

September 24, 2020
Unprompted review
Advertisement
Rated 2 out of 5 stars

The product itself is fine I suppose…

The product itself is fine I suppose but not as durable as advertised. We ordered 12. 2 arrived damaged and trying to get replacements sent has been a hassle. The company first wants us to return the damaged ones. Which is fine but we should not be responsible for those shipping costs. Replacements should be sent out immediately. And we've had others pop as well when they shouldn't have based on the claims made by the company. A couple will happily admit are our fault but still underwhelmed with the company and product.

August 24, 2020
Unprompted review
Rated 5 out of 5 stars

Top for Goalkeepers

Keepersport order high quality products.
The delivery is very fast.
The contact persons write back immidiatelly and were compentely.
They find always the correct solution!
I was in contact with Thomas Koller and the service was perfect.

Big thanks!

August 24, 2020
Unprompted review
Rated 5 out of 5 stars

Boots gloves

Boots and gloves are great,delivery was fine and
recommendations for gloves over the phone were awesome!

August 24, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Addicted to Goalkeeping - REHAB

Great goalkeeper products at great prices. I purchased a REHAB goalkeeping kit set with the matching gloves and every thing was fantastic. Great assistance from customer service. In addition, super fast international shipping. I highly recommend this wonderful website for goalkeeping products.

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

was very good dealing with a problem I…

was very good dealing with a problem I had with a product

August 5, 2020
Unprompted review
KEEPERsport logo

Reply from KEEPERsport

Also when there are problems our customer service is here for you and always tries to find a customer friendly solution.
Thx for the positive review Mark and #KeepItAll

Rated 5 out of 5 stars

Come across the website while looking for Adidas goalkeeper gloves

Come across the website while looking for a specific pair of gloves. I have been looking for the Adidas predator ultimate fingersave gloves for a long time but not the new version as they are not to my liking. I found them on this website and the site was easy to use with all the information u was looking for. They had great prices on all the gloves I looked at. Ordered the ones i wanted and within a few days I recieved them with no hassle. Austria to England in 3 days I struggle to get stuff from one side of England to the other in 3 days. Impressed with the service I have recieved and I will definitely be using them again. I used prodirectsoccer for over 10 years but Keepersport have won me over

July 30, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Just perfect!

Best keeper store ever! Great advices, always up to date with new gloves and equipment and the delivery is just perfect!

July 23, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look