Incorrect sizing guide online, poor support, very long shipping time. They have domains in multiple countries to pretend they are a local store. If you don't get the size right, you have to pay ship... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Incorrect sizing guide online, poor support, very long shipping time. They have domains in multiple countries to pretend they are a local store. If you don't get the size right, you have to pay ship... See more
Company replied
Being based in Germany, their shipping costs are a little higher than the UK are used to - but their customer service is exceptional. The few issues I've had over the years have always been resolved... See more
Ordering gloves from overseas without having a physical store or try them on at can be a pain, but the team at keepersport have been nothing but helpful every step of the way. They stand behind their... See more
Company replied
The staff were very helpful with a defected pair of gloves. Offered a full refund even though it wasn't necessary. Would defiantly recommend the range of Varan 7 gloves for keepers looking for a seaso... See more
Company replied
KEEPERsport is the outfitter of trust for many football goalkeepers around the world, whether professionals or amateurs! Our many years of experience, our personal service to meet your most specific desires and our competence to choose the most useful and best products of our range make us your unique partner in the matter of goalkeeping equipment. Most of our employees are passionate goalkeepers. This joy of life is conveyed by us together with our #KeepItAll lifestyle in the daily dealings with our customers.
Replied to 12% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very satisfied of the selection you have in your shop. I buy goalkeeper stuff every month and find everything I need here.
Excellent customer care and very quick and efficient service with faulty issues
Would definitely recommend to all
The customer service from you guys is top notch - regards to György Kocsis.
But UPS "tried" to deliver the package and claimed that I wasn't at home. The reality is that I was and they didn't call or tried to actually deliver it. I even saw the driver leave the parking spot and then 5 min later I received message that I wasn't home.
So pleased with the friendly and efficient service from this company. I had a manufacturing problem with an item I ordered. They dealt with the issue very promptly and issued me with replacement goods within 48 hours. Brilliant!
Everything was perfect, just the website after i ordered it doesn't appear on my order profile. Hopefully you fix it in the future
Best products and extremely low prices! They may seem expensive at first release but after awhile most goalkeeper products go on sale for over 70 percent off! And shipping is reliable to the U.S. I can't always expect my product in 3 days from ordering it from Austria which is awesome service. Would only recommend if you are able to afford the products, because this is the best of the best, no lowball stuff here.
Everything came in a week. The boxes are intact. I will still order.
Top top service from Keepersport. György was very helpful and so good to deal with, by far the best goalkeeping shop online and recommend buying from here to every keeper looking for gloves or equipment.
The product itself is fine I suppose but not as durable as advertised. We ordered 12. 2 arrived damaged and trying to get replacements sent has been a hassle. The company first wants us to return the damaged ones. Which is fine but we should not be responsible for those shipping costs. Replacements should be sent out immediately. And we've had others pop as well when they shouldn't have based on the claims made by the company. A couple will happily admit are our fault but still underwhelmed with the company and product.
Keepersport order high quality products.
The delivery is very fast.
The contact persons write back immidiatelly and were compentely.
They find always the correct solution!
I was in contact with Thomas Koller and the service was perfect.
Big thanks!
Boots and gloves are great,delivery was fine and
recommendations for gloves over the phone were awesome!
Had issues with a set of Reusch goalie gloves. Emailed regarding a stitching fault, Keepersport sent me a new pair the same day. Top drawer customer service from Hamid! Legend.
Great goalkeeper products at great prices. I purchased a REHAB goalkeeping kit set with the matching gloves and every thing was fantastic. Great assistance from customer service. In addition, super fast international shipping. I highly recommend this wonderful website for goalkeeping products.
was very good dealing with a problem I had with a product

Reply from KEEPERsport
Come across the website while looking for a specific pair of gloves. I have been looking for the Adidas predator ultimate fingersave gloves for a long time but not the new version as they are not to my liking. I found them on this website and the site was easy to use with all the information u was looking for. They had great prices on all the gloves I looked at. Ordered the ones i wanted and within a few days I recieved them with no hassle. Austria to England in 3 days I struggle to get stuff from one side of England to the other in 3 days. Impressed with the service I have recieved and I will definitely be using them again. I used prodirectsoccer for over 10 years but Keepersport have won me over
Best keeper store ever! Great advices, always up to date with new gloves and equipment and the delivery is just perfect!
Very bad service. They promise so much but nothing is the truth of the promises. Still waiting 3 weeks for my gloves
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.