Kennards Self Storage Australia Reviews 

Really disappointed with my experience at Kennards Self Storage Port Melbourne , especially with the way David and Keenan handled the situation.
I accidentally triggered the alarm because the alarm procedure wasn’t clearly explained to me during sign-up and was charged a $50 security fee. Kennards claimed a security patrol attended, but according to their own records, it arrived almost two hours after the alarm was triggered. Which we are being up there more than an hour and no security attendance.
When I asked for evidence of the actual call-out cost, they refused to provide it, saying they could not share the information. What concerned me even more was that they charged my stored card for a fee I was disputing without first contacting me.
Instead of addressing my concerns, they repeatedly referred to the contract and eventually told me they would not continue discussing the matter and that I was free to take my complaint elsewhere.

NEWSTEAD QUEENSLAND
I have stores ny things with this branch and they are awesome in terms of service. The old lift is an issue, but its good dry clean storage,eell located and very helpful staff.

The team at Kennards are great

Unprofessional, accusatory, and disrespectful.

I submitted an online quote request to Kennards Mayfield, which automatically placed a temporary hold on a unit. I cancelled the hold shortly after selecting a more suitable location — no payment made, no contract signed, and no prior dealings with the centre.

I then received an abrupt email informing me that my reservation was cancelled because I was a “delinquent customer twice.” This is entirely false — I have never used their services before. The quote was one of several obtained at my insurer’s request, who is covering the cost.

They also misspelled my name in the message, and no apology or explanation was provided when I asked for clarification. The silence since has only reinforced their lack of professionalism.

There are plenty of higher quality storage facilities around Newcastle with better offerings, more competitive pricing, and staff who treat people with basic respect. I highly recommend taking your business elsewhere.