Always good speeds, had two people on live Teams call simultaneously with no problem, TV works great on the speeds. Always have advance notice of downtime where possible. Excellent service from D... See more
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Darren and the team at KTEL are one of the few businesses remaining that really care about excellent service. Any query I have had they have always had a prompt answer. Any OFNL outages... See more
Company replied
We moved into a new home with data points but no traditional phone line. VOIP was entirely novel to us. Kinetic Telecom were very helpful in the initial stages of setting up our phones and WIFI for va... See more
Company replied
So glad I chose this company! Communication was faultless. Connection was a breeze - no assistance needed. The router supplied is powerful and serves my 5 bedroom house perfectly well. 3 weeks in and... See more
Company replied
Company details
Written by the company
Full Fibre Broadband Internet Service Provider on the OFNL Network. We provide pure fibre broadband and telephone lines to new builds on the OFNL network throughout the UK. Broadband speeds up to 900Mbps Download/900Mbps Upload are available in many areas.
Contact info
Suite 3, 126 Station Road, CM0 8HQ, Burnham-on-Crouch, United Kingdom
- 01702 841841
- hello@ktel.co.uk
- ktel.co.uk
Excellent customer service from day…
Excellent customer service from day one. Highly recommend!!
May 14, 2021
Unprompted review
Reply from Kinetic Telecom
Many thanks for the review. Glad you are pleased with the service.
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Highly recommended personalised experience
Highly recommended, these guys give a personalised experience and are very supportive at the drop of a hat when you need help or assistance. The router is great quality with speedy delivery and Darren was on the phone several times to help us get set-up. Thanks Darren.
March 30, 2021
Unprompted review
Reply from Kinetic Telecom
Many thanks for the review. Glad you were pleased with our personalised service.
Simply Amazing!
Cant rate them highly enough. Sign up process was easy and smooth. Router arrived a couple of days later and we immediately went straight online. Speeds are EXACTLY as advertised (60 up and down) - not like some providers who advertise one speed then provide *up to* that speed. Router provided is a good quality TP Link device which provides us decent signal throughout the house, though doesn't reach to the garage so might not be great for very large homes (though this model router can be paired with other TP Link routers to create a mesh-wifi set up for bigger houses).
Beyond that they have the best customer service I have ever experienced from a UK company. Calls are answered in seconds with no IVR (press 1 for this, 2 for that, etc) but instead go straight to a human being who is polite, informed and helpful (in our case Darren). Have called a few times and we always get through to the same person because of the way their systems have been set up to redirect calls to the person you dealt with last time based on your phone number.
Bills are provided well ahead of time and have so far been accurate.
Unless there are some unreasonable price hikes in the future, we hope to stay with these guys for a long time and would recommend them to anyone else able to use them (need to be on the OFNL network, ie not BT open reach).
March 8, 2021
Unprompted review
Reply from Kinetic Telecom
Many thanks for the review. Glad you pleased with the broadband and customer service.
Outstanding!!!
This is the best broadband company I have ever dealt with! Amazing speeds, competitive prices and most importantly outstanding customer support! Darren was always there for any question I might have had and solved any problem on the spot! Highly recommended!
March 7, 2021
Unprompted review
Reply from Kinetic Telecom
Many thanks for your review. Glad you are pleased with our service.
Customer service is AMAZING
Customer service is absolutely spectacular. Fantastic provider to be with!
December 19, 2020
Unprompted review
Reply from Kinetic Telecom
Thank you for your review. Always happy to help.
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Very impressed & would recommend
Very impressed. Router arrived within a couple of days. Installation was simple and even tho I had issues the guys on the call talked me through where is my internet socket and resolved my query quickly. The internet is fast and gets to all parts of my flat without blind spots (i live in a one bed ). Would definitely recommend.;
October 12, 2020
Unprompted review
Reply from Kinetic Telecom
Many thank for your review. Glad you are impressed with the service.
Great customer service
Great customer service, excellent broadband speed.
Highly recommended over most providers.
April 2, 2020
Unprompted review
Reply from Kinetic Telecom
Many thanks for the review. If you need any help, please do not hesitate to contact us.
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