Sureserve Reviews 

Very efficient engineer explained the whole process. Kept me informed about the process and progress. Neat and tidy worker.Friendly.

Danion was very professional and extremely pleasant. Explained how the boiler worked. Would highly recommend

Owen was very friendly & efficient.
Did the job excellent.

Excellent communication from Owen Ward who kept us well informed in the run up to the appointment and progress at various stages of the process. He is a very personable individual who comes across as very competent.

telling vulnerable people to leave keys with strangers to access their properties! disgusting then the engineer leaves part way through the job and doesnt come back!

Dev was tasked to change out my smart meters to the new upgraded versions. Arrived on time, very pleasant to deal with.
He got underway and completed swapping both meters with minimal disruption. Once installed he carried out his safety tests and was happy everything was good to go as I was.
Was a pleasure dealing with him. Double checked his own work. True professional.

My EDF smart meter remains broken despite three engineer visits , the first engineer said it was fixed and left , the second engineer said the meter needs to be replaced but wasn’t booked to replace it , a third engineer said he wasn’t booked to replace the meter he did try unsuccessfully to repair but unfortunately wasn’t able to. I have had numerous WhatsApp messages with EDF and lost work because of wasted visits ! The engineers and myself advised EDF a replacement was needed.

Derek installed our Smartmeter. There was good communication about arrival time. He was very professional and tidy. Explained about saving electricity tips

Didn't even knock the door they just stand there then left a we called card in door and capped my boiler and when I called back they came back a hour later and had a severe attitude, one of the worst company's I've delt with, please avoid at all costs 👍

Unreliable booked a gas safety check through my energy provider and last minute I was sent a message with a totally made up excuse stating the engineer van isn’t working. Decided not to rebook as they’re clearly unreliable

These people are completely incompetent. I am 2.5 months without hot water, they come out again and again to reassess the same issue (they don't seem to know their subject) - then schedule appointments to repair, but don't bring the part, don't notify that they are on the property and when you call and get put on hold the call drops. Meanwhile, I've lost entire work days and income waiting for these people!!!
This company is not fit for much of anything.

Peter and Alan are an absolute asset to the sureserve company! We had wall insulation fitted throughout our house and despite it being q big top Peter and Alan were always sure to do a very thorough job to high quality. They were always on time and would be completely friendly and professional at every contact point. After having them working in our home for almost 3 weeks I honestly can say it was a pleasure to meet them and pur dog Obi will miss them greatly. I hope this feedback and thanks is passed on to Peter and Alan.

Sureserve once again struggle with doorbells and would rather quietly knock on door .Guess they want an early finish .... Ive now offered to run a training session so the engineers can learn the process of pushing a doorbell instead of quietly knocking door in the hope they wont be heard so they can just take a photo and run . Hopefully sureserve will support this training !!!!!!!!!!

Danion Hardware hard working man outstanding job with the most positive attitude

Owen ward was a polite and friendly technician.who informed me of his time of arrival .and did he's work professionally in record time .

⭐⭐⭐⭐⭐

Dominic was outstanding from start to finish. He arrived on time, was friendly, professional, and took the time to explain everything clearly before replacing my gas and electricity meters. The work was carried out efficiently, with great attention to detail, and he left everything clean and tidy afterwards.

It’s refreshing to have someone who clearly takes pride in their work and provides such excellent customer service. I couldn’t fault the experience and would highly recommend Dominic to anyone needing meter work carried out. A real credit to the company.

Marco from Sureserve on behalf of Octopus enabled my Smart meter to connect in rural Scotland after a year of trying with Octopus alone. Marco was polite, efficient and did an excellent job with ingenuity and determination despite the odds. Warmly recommended.

Pavel came to my property on 24/07/26, very pleasant & respectful of my home. Completed changing the fuse box there & then as needed doing urgently, was there 3 hrs & left with not a speck of mess. Great engineer :)

Derek Doyle came to fit a new smart meter on behalf of Octopus. He had phoned the day before to check arrangements and then again on the day to advise that he could get here sooner than expected and to check that would be OK. He was great, got on with the job straight away, was friendly and efficient. Everything was explained to me and he was very safety conscious. He was also happy to answer a couple of questions that I had. Highly recommended and thank you.

I have never known such a pathetic company
No one knows what is going on
The contractors get to do whatever they like whenever they like
No organisation
Very very dodgy with there products
Warm serve Scotland contract this company on behalf of the government but have no idea what they are doing
Health and safety just does not come into it
The only contractors worth anything was the electricians
Very very efficient
A very large bunch of chancers