Getting a free charity partnership hosting website with Kualo has been the best decision we've made in setting up and running our micro-charity. Everything is made simple and human-centred for those w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Support Desk staff could not have been more helpful if they had tried. Moving our website to take advantage of their free hosting for charities turned out to be more complicated than our expertis... See more
The team at Kualo has been excellent. Firstly the offer of free charity hosting is a huge help to our little community wildlife charity and then the support we received to move the website, domain nam... See more
I cannot believe how good these people are. As my old webhosting service was down, I had to migrate my domains, email and (non-functioning) website. As someone totally non-technical I felt a sense of... See more
Company details
- Web Hosting Company
- Cloud Computing Service
- Cloud Storage Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
Information provided by various external sources
In business since 2002, we're hosting experts! Fast servers, enterprise spam and virus protection, over 300 quick install web applications, all backed by our friendly and responsive 24/7 customer support team and hosted on 100% renewable energy.
Web Hosting Experts!
Written by the company
- Supported!
- We're here to support you all day, every day, with average response times of just 15 minutes!
- Loved!
- Customer satisfaction has been our passion for over a decade... Join and feel the love!
- Guaranteed!
- We're so confident you'll be over the moon with our service that we offer a 60 day money back guarantee.
- Accommodating!
- Want to move to us? We'll help you move you from your current shared hosting account free of charge!
- Green!
- We care for the environment, and our hosting is powered by 100% renewable energy.
60 Day Money-back Guarantee!
We're confident you'll love us...
This one's quite simple. If you're not happy within your first 60 days as a customer, we'll refund all your hosting fees. That's a serious commitment to customer service. Read more here:
http://www.kualo.com/home/money-back-guarantee
Contact info
20-22 Wenlock Road, London, N1 7GU, United States
- 020 7183 1465 / 1-800-995-8256
- sales@kualo.com
- www.kualo.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kualo are very customer focused -they …
Kualo are very customer focused -they ensure all issues are resolved quickly & professionally.
May 26, 2026
up until now every thing is wonderful…
up until now every thing is wonderful with this Kualo platform.
I am trying to gather my courage actually to create what i sent out to do with our foundation website.
June 12, 2026
Best service and support ever!
May 15, 2026
Bought a domain and had my transaction…
Bought a domain and had my transaction held up for verification for some reason.
Called support and they said it was because my country of residence differed from my country of banking and I would need to submit documentation to confirm my purchase.
Cancelled the purchase and bought the domain elsewhere for the same price. It's a URL, not a mortgage, why would you overcomplicate it?
Service rep was polite and professional so happy to give a single star for that part of the experience.
June 3, 2026
spent 45 minutes with support to renew…
spent 45 minutes with support to renew a domain without success, unsure if is incompency or their antiquate UX, UI, techonology stack: I'll create a ticket to formally document the issue and ensure the concerns you've raised about the renewal workflow and user experience are reviewed by the appropriate team. I understand your frustration, and I agree that a domain renewal should be a straightforward process.
June 13, 2026
Unprompted review
I found Kualo to be consistently helpful and prompt
From signing up for my charity site to ongoing running of the site I have found Kualo have been consistently helpful and prompt in helping me generate a site.
May 20, 2026
Unprompted review
Great customer service.
May 1, 2026
Best Support Desk, ever!
The Support Desk staff could not have been more helpful if they had tried.
Moving our website to take advantage of their free hosting for charities turned out to be more complicated than our expertise, but they stuck by us gave help at every turn and got us there.
March 21, 2026
Reliable and Helpful
Reliable and if there is an issue they are on it quickly. I use their platform for my non profit and for my regular business. Been a customer since 2018
June 9, 2025
Great Customer Service
They always respond promptly and go out of their way to be genuinely helpful.
March 23, 2026
Customer service is 2nd to none, Fantastic.
Really, of all our experiences working with so many hosting companies, digital solutions providers and dedicated server teams over the years, including Kualo now (Nearly 8 years). The service we have received from them is second to none, especially when is comes to customer service from their specialist support teams. Excellent choice!
January 27, 2026
The care and professionalism of Kualo
Although at this time I am not subscribed to any of their services, I have used them in the past and plan on using them in the future. I will recommend Kualo to anyone who asks me for the following reasons, aside from their products, they respond back to me in a timely manner and are eager to resolve any issues that I may have. They are very professional in the way they handle themselves and from every encounter that I have had with them I can tell that they just genuinely care.
March 3, 2026
Really good customer support
Really good customer support; quick and very helpful to a non-tech person like me!
February 15, 2026
Great value, plus great support
Kualo have been hosting my website for a number of years now and everything runs smoothly. Their pricing is very good and whenever I need support with something technical (I'm not very technically minded) they are really helpful!
February 6, 2026
Been with Kualo since 2012
Been with Kualo since 2012, their service is outstanding, and they help you above and beyond. I can't fault their support; they are proactive and point out the best solution for you. The level of standard is incomparable. As always, thank you for your help, Kualo!
February 23, 2025
Client Support is exceptional
Client Support is exceptional.
Thank you for assisting my complex move !
February 5, 2026
Amazing customer service and value for money - especially if you are non-technical
I cannot believe how good these people are. As my old webhosting service was down, I had to migrate my domains, email and (non-functioning) website. As someone totally non-technical I felt a sense of deep dread. But the lovely people at Kualo have been patient, cheerful and endlessly helpful, and have frequently gone beyond what I would have expected. It looks like, with their help, I'll even get the website working again - despite the fact that's not technically part of their service.
February 18, 2026
Unprompted review
Excellent service and care
Excellent service and care. They even offer a free hosting service for registered Charities.
Highly recommended and couldn't be happier.
January 23, 2026
Unprompted review
Constant Email SPAM.
Constant Email SPAM hosted by this site.
Spam from compines avertising government window grants and other environmentalgrants.
February 16, 2026
Unprompted review
Reply from Kualo
Hi Mike,
Thanks for taking the time to leave a review.
We’re sorry to read your comment about constant email spam. From the wording alone it’s difficult for us to understand exactly what this relates to, and we don’t currently have enough information to investigate further.
As this was an organic Trustpilot review, we haven’t been given any contact details and we haven’t been able to match the name provided to an account. That makes it tricky for us to look into what may have happened.
If you are an existing client, we do include strong spam filtering across our hosting platforms and this can usually be reviewed and adjusted quite quickly once we’re able to look at the specific account.
If you’re referring to something else, for example emails you’ve received that appear to relate to Kualo, we’d really appreciate a bit more detail so we can understand and respond appropriately.
We’ve asked Trustpilot to reach out to you for further information, but you’re also very welcome to contact us directly. We’re always happy to help, we just need a little more context.
Thanks so much and we look forward to hearing from you.
Kind regards,
Kualo
====
Update:
Hi Mike,
You have since updated your review to clarify that you’re referring to spam emails advertising government and environmental grants, which you believe are being sent from a website hosted on our network.
If that’s the case, we do take abuse reports seriously and will always investigate where sufficient evidence is provided.
In order to review this properly, we would need the relevant domain name along with the full email (including headers), so our team can trace the source and assess the situation accurately. As things stand, we do not have enough technical detail for us to take action.
If you’re able to forward the email in question (including full headers) to abuse@kualo.com, our team will be happy to review it promptly.
We’ve also asked Trustpilot to request further details from you so we can understand the matter more clearly, this request is still pending.
Kind regards,
Kualo
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