Kubiki - Georgian LEGO Shop Reviews 

71
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Delivery is not so good. I want my 10 gel back. I've ordered a fast delivery in 1-2 days. A courier called me on Monday noon and said that he will deliver an order in 30 minutes. It's not okay becau... See more

Company replied

Rated 3 out of 5 stars

I did not like it at all that noone reached out to me and confirmed my availability before sending out a delivery. Also, the delivery service used was crappy as hell: android app cannot be installed... See more

Rated 5 out of 5 stars

I purchased a Batman keychain, it came in perfectly in such little time and it was in great condition. I will definitely be buying multiple times more.

Rated 5 out of 5 stars

Delivery was 4 days as expected! The Lego set came in perfect condition, no bents or scratches. Their website is very easy to use. Would recommend!

Company details

  1. Children's Toys Store
  2. Children's Store
  3. Gift Shop
  4. Internet Shop
  5. Store
  6. Toy Store

Written by the company

Online shop of LEGO building sets and games in Georgia. Kubiki.ge is the only dedicated online LEGO store in Georgia. Largest selection and best prices. We have recently upgraded our store with new design and features. Shop is dedicated to only LEGO brand and serving customers all over the Georgia. Kubiki.ge is the first and the only LEGO themed online store in Georgia dedicated to original LEGO toys and sets operating since 2013. It has wide selection of LEGO sets – over 500 sets with the best price in Georgia. Please visit our store online frequently for new items, deals and updates. You can select all kinds of various sets from many LEGO themes sorted by interests and age groups. Buy LEGO as a present which gives kids maximum joy and fun. You will find here also collections for grownups and adult funs. LEGO helps everybody to learn, enjoy and explore. We ensure maximum security and privacy in our online store. Any information you share with us will be securely stored and kept in accordance to the best practices and legislation. We comply to all security standards and regulations. Kubiki.ge is owned and managed by LTD Aidio registered in Tbilisi, Georgia.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

71 reviews

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4.7

All reviews

(71)

11 reviews in the last 12 months

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Rated 4 out of 5 stars

It would be good if the courier called…

It would be good if the courier called an hour before arrival to clarify whether we can accept the order so that he does not waste time

December 19, 2023
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Reply from Kubiki - Georgian LEGO Shop

Thank you for your review. during Christmas and new year period our couriers are very busy. You are right - sorry for this.

Rated 3 out of 5 stars

Express delivery is not express

Ordered on 27th, with express delivery and received parcel on 31th, after multiple phone calls and messages

December 27, 2023
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Reply from Kubiki - Georgian LEGO Shop

Thank you for your review. during Christmas and new year period we and our couriers ware overloaded very busy and unfortunately it affected our service quality. Sorry for this.

Rated 4 out of 5 stars

Fast delivery

The service was great and the delivery was fast, but the box was deformed and opened, and I had to give it as a present as it was

December 26, 2023
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Rated 2 out of 5 stars

Very poor order delivery quality

I've ordered the items to be delivered to the office address and clearly stated in the notes that "it is the office AND i need delivery to happen between 10:30 and 16:00". It was also stated by the company that delivery will take place within 1-2 days (it was paid delivery). The currier called me on the second day (so it was the last of the two days when the package should have been delivered according to the rules of delivery) at 21:30 (!!!) and said that he will be able to deliver in 30 minutes. I had to reschedule and stated that I need the package to be delivered before lunch - the currier called me at 17:00 and we had to postpone again... Very poor service in terms of processing orders and addressing the clients needs...

November 28, 2023
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Reply from Kubiki - Georgian LEGO Shop

Thank you for your review. Sorry for the frustration - we would like to apologize for the inconvenience we might created to you. We would like to mention that you ordered 1-2 days express shipping. we attempted delivery to the address you indicated in the order. you agreed to the delivery person to meet in 1 hour after call and it appears that you ware not in the address indicated in the order. that courier agreed to you to deliver next day. so you wanted delivery to the same address next day until 3:00 PM and to another address after 3:00 PM. Next day courier called you at about 5:00 PM to ask the address you ware at that moment in order to deliver and you refused to get the order in your residential address. so we agreed again to deliver next day and 3rd delivery attempt are successful. We tried 3 times to deliver, however as far as you ware not happy with our service, we would like to offer refund the double amount of your express shipping cost (10 GEL x 2=20GEL). We will send you the refund coupon by email. Best regards, Kubiki.ge Team

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Rated 5 out of 5 stars

Perfect service

Perfect service
Fast shipping
The best courier

October 17, 2023
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Reply from Kubiki - Georgian LEGO Shop

Thank you

Rated 2 out of 5 stars

The box was damaged

October 5, 2023
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Reply from Kubiki - Georgian LEGO Shop

Thank you for your honest reply. We apologize for this. We have offered the partial refund for the damaged box, however it is important to mention that box was not opened and the content was complete. Unfortunately sometimes boxes are quizzed or slightly cracked during the transportation.

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Rated 5 out of 5 stars

Delivery is not so good.

Delivery is not so good.
I want my 10 gel back. I've ordered a fast delivery in 1-2 days. A courier called me on Monday noon and said that he will deliver an order in 30 minutes. It's not okay because I'm at office. Also he said that they don't deliver anything on Tuesday, so there's a question: for what I've paid extra money?
UPD: kubiki.ge provided me a promocode for 20 GEL, so I guess this situation is resolved in a good manner.

August 1, 2023
Kubiki - Georgian LEGO Shop logo

Reply from Kubiki - Georgian LEGO Shop

Thank you for using our shop. You ordered with 1-2 days express delivery for 10 GEL. We contacted and tried to deliver next day after the order to your address unsuccessfully - you ware not available. Due to the logistic issues we could not managed to deliver next day after the first attempt. So we delivered only 3-rd day and we issued the refund for 20 GEL (express delivery was only 10 GEL) to compensate the disappointment from your side dispite the fact that we tried to deliver next day to you. Sorry for the inconvenience again we might created to you. Thank you for your understanding again 🙏.

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